Melissa Hathaway is an experienced instructional designer and blended learning developer with over 15 years of experience designing and managing training programs and projects. She has expertise in curriculum development, assessment, reporting, marketing, graphics, and project and team management. Her background includes roles at CVS Health, Samsung, Verizon Wireless, and other companies where she designed online and in-person training and led teams to implement innovative learning solutions. She holds certifications in instructional design and has a degree in business administration.
5 skills it professionals miss by not doing an mba great learningepgpm
Do technology professionals really require
a Master of Business Administration
degree? What discernible value does an
MBA add to technology professionals?
This is an often-debated topic amongst
technology professionals. In today’s
interconnected world, there are hardly any
roles that can be completed in isolation
and the dependence on colleagues,
managers, external stakeholders is ever
increasing. Hence, even as a technology
professional, people skills are becoming
paramount and managing teams, projects
and targets is a core competence once
gains through an MBA.
With ever more complex work being
sourced in India by Indian companies and
MNCs alike, employees are beginning to
see career paths and opportunities they
did not believe was possible until a few
years ago. Technology professionals,
who were earlier boxed or stereotyped in
specific roles throughout their careers, are
now being able to transition to technofunctional
roles and aspire for leadership
positions. And an M.B.A is becoming a
necessary tool, as you try to transition to
techno-functional roles or get closer to
the CEO’s cabin.
See how Dalhousie University uses CRM software from Salesboom.com to effectively manage it's Employee Relations and co-op student placement with other companies.
This presentation showcases resume styles and the elements that go into building your resume. Every job application requires unique skills, and this session will show you how to improve your resume to match the jobs to which you are applying. Additionally, we will discuss cover letters and learn about ideas to include. Every job application requires unique skills so learn ways to give you the best chance of success when applying for a new position. Learn how to take advantage of all the features when uploading a job application to a company’s applicant tracking system.
5 skills it professionals miss by not doing an mba great learningepgpm
Do technology professionals really require
a Master of Business Administration
degree? What discernible value does an
MBA add to technology professionals?
This is an often-debated topic amongst
technology professionals. In today’s
interconnected world, there are hardly any
roles that can be completed in isolation
and the dependence on colleagues,
managers, external stakeholders is ever
increasing. Hence, even as a technology
professional, people skills are becoming
paramount and managing teams, projects
and targets is a core competence once
gains through an MBA.
With ever more complex work being
sourced in India by Indian companies and
MNCs alike, employees are beginning to
see career paths and opportunities they
did not believe was possible until a few
years ago. Technology professionals,
who were earlier boxed or stereotyped in
specific roles throughout their careers, are
now being able to transition to technofunctional
roles and aspire for leadership
positions. And an M.B.A is becoming a
necessary tool, as you try to transition to
techno-functional roles or get closer to
the CEO’s cabin.
See how Dalhousie University uses CRM software from Salesboom.com to effectively manage it's Employee Relations and co-op student placement with other companies.
This presentation showcases resume styles and the elements that go into building your resume. Every job application requires unique skills, and this session will show you how to improve your resume to match the jobs to which you are applying. Additionally, we will discuss cover letters and learn about ideas to include. Every job application requires unique skills so learn ways to give you the best chance of success when applying for a new position. Learn how to take advantage of all the features when uploading a job application to a company’s applicant tracking system.
I understand that effective training has a major impact on a company's success!
Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach.
In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.
Craig Dickerson Resume; Learning, Leadership and Talent DevelopmentCraig Dickerson
A proven talent development professional with focused experience in learning and leadership development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has developed a broad perspective of talent challenges and solutions. Worked in Media and Entertainment, Financial Services, Energy, Consumer Products and Manufacturing industries as well as in the public sector.
Proven talent development professional with focused experience in learning and workforce development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has cultivated a broad perspective of talent challenges and solutions.
MISS TEEN GONDA 2024 - WINNER ABHA VISHWAKARMADK PAGEANT
Abha Vishwakarma, a rising star from Uttar Pradesh, has been selected as the victor from Gonda for Miss High Schooler India 2024. She is a glad representative of India, having won the title through her commitment and efforts in different talent competitions conducted by DK Exhibition, where she was crowned Miss Gonda 2024.
Leadership Ambassador club Adventist modulekakomaeric00
Aims to equip people who aspire to become leaders with good qualities,and with Christian values and morals as per Biblical teachings.The you who aspire to be leaders should first read and understand what the ambassador module for leadership says about leadership and marry that to what the bible says.Christians sh
Resumes, Cover Letters, and Applying OnlineBruce Bennett
This webinar showcases resume styles and the elements that go into building your resume. Every job application requires unique skills, and this session will show you how to improve your resume to match the jobs to which you are applying. Additionally, we will discuss cover letters and learn about ideas to include. Every job application requires unique skills so learn ways to give you the best chance of success when applying for a new position. Learn how to take advantage of all the features when uploading a job application to a company’s applicant tracking system.
New Explore Careers and College Majors 2024Dr. Mary Askew
Explore Careers and College Majors is a new online, interactive, self-guided career, major and college planning system.
The career system works on all devices!
For more Information, go to https://bit.ly/3SW5w8W
1. www.linkedin.com/in/melissahathaway/
mhathaway1015@gmail.com
MELISSA HATHAWAY
Instructional Designer | Blended-Learning Development
Accomplished professional with extensive experience creating and managing development programs/projects. Specialized skills in
curriculum development, assessment and measurement, reporting analysis and preparation, marketing and graphics. Highly organized
with demonstrated ability to lead, motivate and manage multiple projects and cross-functional teams in challenging and fast-paced
environments. Responsible self-starter with effective communication skills and ability to interact with all levels of the organization.
TECHNICAL SKILLS QUALIFICATIONS EDUCATION & CERTIFICATES
Design/Development:Design/Development:Design/Development:Design/Development: Articulate Storyline 2,
Adobe Captivate 9, Adobe Audition, Adobe
Illustrator, Brainshark, Camtasia Studio 7,
Articulate Presenter, SnagIt
LMS:LMS:LMS:LMS: Cornerstone OnDemand, Brainshark,
Saba, OutStart
Productivity:Productivity:Productivity:Productivity: MS Outlook, Word, PowerPoint,
Excel, Access, Project, Visio
Collaboration:Collaboration:Collaboration:Collaboration: Adobe Connect, Level3,
WebEx, SharePoint
Misc.:Misc.:Misc.:Misc.: Salesforce.com, Opinio, SurveyMonkey
Curriculum Development & Training
Program/Project Management
Results Oriented & Resourcefulness
Innovation & Creativity
Organization & Planning
Performance Consulting
Reporting & Analysis
Business Development & Strategy
Marketing & Graphics
Education:Education:Education:Education: Academic coursework at Cisco
College (Clyde & Cisco, TX campuses) and
Executive Secretary Degree (Business
Administration) at Central Texas Commercial
College (Brownwood, TX)
CertificatCertificatCertificatCertificateseseses:::: ROI Certificate, Jack J. Phillips,
The ROI Institute
GIFTed Trainer; GIFTed Developer, Customer
Focus; Fast Start Project Management
Acclivus Sales Curriculum; AchieveGlobal
Sales Curriculum; Axiom Sales Curriculum
EMPLOYMENT
Grand HomesGrand HomesGrand HomesGrand Homes, McKinney, TX 00007777/1/1/1/17777 –––– PresentPresentPresentPresent
SalesSalesSalesSales AssistantAssistantAssistantAssistant
Support sales consultants by creating and managing content marketing initiatives to drive traffic, engagement and leads that deliver sales and
customer retention. Source broker and realtor information. Coordinate with vendors, builders and Corporate office to manage and maintain
communities, models and showcase homes. Assist with event planning and management, as well as managing community social media.
Contracting: Instructional DesignerContracting: Instructional DesignerContracting: Instructional DesignerContracting: Instructional Designer, Irving, TX & Coppell, TX 00003333/1/1/1/16666 –––– 06/1706/1706/1706/17
• 03/17 - 06/17 – Robinson/Diamond: Designed executive leadership e-learning and conducted reporting/data content analysis for jeweler client.
• 09/16 - 12/16 – Robinson/Diamond: Designed system integration interactive job aids for jeweler client.
• 03/16 - 04/16 – KellyMitchell: Designed templates, instructor-led training and e-learning for mortgage client.
CVS HealthCVS HealthCVS HealthCVS Health, Irving, TX 09/1409/1409/1409/14 –––– 03/1603/1603/1603/16
Advisor, Sales & Marketing Operations (Instructional DesignAdvisor, Sales & Marketing Operations (Instructional DesignAdvisor, Sales & Marketing Operations (Instructional DesignAdvisor, Sales & Marketing Operations (Instructional Design: New Hire Innovation Lead: New Hire Innovation Lead: New Hire Innovation Lead: New Hire Innovation Lead &&&& Local Training LeadLocal Training LeadLocal Training LeadLocal Training Lead))))
Collaborated with Account Management Education team to design, develop and facilitate best-in-class e-learning and instructor-led training. Shared
best practices cross-functionally across organization. Performance highlights:
• Achieved highest week one on-boarding knowledge transfer score average (99%) and highest final exam score average (98%) across new hire
training locations. Created Self-Study Guide Program for off-cycle new hires to follow. Streamlined e-card/e-flyer template format, enabled
team to decrease development time by 50%. Created templates, structure and guidelines around instructor-led, virtual-led and online
curriculum development and communication.
• Implemented innovation and enhancements for new hire training: Chunked content in a push/pull format for account managers; increased
interactivity and engagement for online training and simulations; provided peer and manager reinforcement tools; and leveraged LMS and
Knowledge Management System accordingly as one-stop-shops for online learning and digital resources, as appropriate.
Samsung Telecommunications America,Samsung Telecommunications America,Samsung Telecommunications America,Samsung Telecommunications America, Richardson, TX 05/1205/1205/1205/12 –––– 05/1405/1405/1405/14
Manager, Sales and Retail TrainingManager, Sales and Retail TrainingManager, Sales and Retail TrainingManager, Sales and Retail Training (B2BE, Channel, Retail & Consumer)(B2BE, Channel, Retail & Consumer)(B2BE, Channel, Retail & Consumer)(B2BE, Channel, Retail & Consumer)
Managed contractors, vendors and internal design team to create device and sales training (online and instructor-led). Leveraged strong project
management and relationship management skills, as well as effective and clear communication to achieve goals for sales and retail audience of over
55K. Constantly increased technical acumen and evaluated/augmented design principles to create more effective training. Performance highlights:
• Created the infrastructure, processes and guidelines to bring instructional design team in-house, cutting cycle times in half. Saved the
organization over $1.9M per year in outsourcing costs, and an additional $65,000 a year by creating an internal and secure SCORM review site.
• Led the other Samsung Mobile subsidiaries in training approach, quality and results (training adopted by HQ Korea and leveraged by subsidiaries
in other countries). Optimized training for mobile/tablets. Consistently achieved 4.5 out of 5.0 in training evaluation ratings each quarter.
SUMMARY
2. www.linkedin.com/in/melissahathaway/
mhathaway1015@gmail.com
MELISSA HATHAWAY
Instructional Designer | Blended-Learning Development
EMPLOYMENT (Continued)
Contracting:Contracting:Contracting:Contracting: RPM Corporation,RPM Corporation,RPM Corporation,RPM Corporation, Dallas, TX 05/1105/1105/1105/11 –––– 05/1205/1205/1205/12
RPM Corporation was a performance improvement company dedicated to developing and enhancing the behavior and performance of sales and
service professionals through strategic consulting, marketing, behavior assessment and measurement, curriculum development and training, and
performance metrics and analytics. Clients included Ampex Brands, TDMS, Inc., Brown and Company and Better Business Processes, LLP.
Verizon Wireless,Verizon Wireless,Verizon Wireless,Verizon Wireless, Lewisville, TX 10/0510/0510/0510/05 –––– 05/1105/1105/1105/11
Lead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government TrainingLead Curriculum Developer, Enterprise & Government Training
Created and maintained business enterprise and government training (instructor-led, virtual and online). Charged with learning analytics and team
reporting (completions, scorecards, vendors, etc.). Conducted Levels 1-4 Evaluation: created skill gap analyses, assessment and measurement web-
based surveys, analyzed data and content, conducted performance comparisons, and presented case studies and reports to leadership and teams.
Developed team member performance/capabilities: conducted new hire team interviews, delivered training/coaching sessions, and assisted with
employee on-boarding. Performance highlights:
• Decreased develop cycle time and streamlined approach, completed an average of 78% of projects early. Saved organization over $1M over a
six-year period by personally developing 45 training courses in-house vs. using a vendor; and over $80,000 by personally developing & leading
trainer certifications in-house. Received nine awards and multiple commendations during length of employment.
• Achieved an average 95% out of 100% participant course satisfaction rating for courses developed. Surveyed over 55 courses to date (over
56,000 respondents); raised overall participant response rates by 43%.
AcclivusAcclivusAcclivusAcclivus Corporation, Dallas, TXCorporation, Dallas, TXCorporation, Dallas, TXCorporation, Dallas, TX 05/0205/0205/0205/02 –––– 10/0510/0510/0510/05
Manager, AIM ServicesManager, AIM ServicesManager, AIM ServicesManager, AIM Services
Developed and ran the AIM Services division within the Consulting Services group. Managed three separate practices (Assessment services,
Implementation management and Measurement services). Supervised employee and performed sales team interviews; established processes,
streamlined materials, managed projects; and marketed and sold services directly to customers, as well as in partnership with the sales team.
Special focus on learning analytics and reporting, dashboards, scorecards, skill gap assessments, etc. Performance highlights:
• Increased division productivity by 81%; received results award. Built, launched and managed new services practice over the span of two
months.
• Conducted Levels 1-5 evaluation for customers. Raised overall participant response rates by 14%, averaging 87% or higher participant
response rates.
What People Say…
Leadership & Management Style
What People Say…
Project Management Skills
What People Say…
Tactical & Strategic Focus
“I miss working with Melissa, as I loved her
out of the box thinking, as well as her caring
leadership style that you really don't see
anymore. Working with her and her team on
a couple of projects was a great experience,
as I was able to bring a couple of ideas for
her to run with and she was always
completely knock it out of the park with the
final results. She also always found time in
her busy schedule to make everyone feel
important.” – Martin Pak, Samsung Mobile
“Melissa is a true pleasure to work with due to
her level of dedication and professionalism.
She has always managed her projects with a
great eye for detail and a sense of urgency that
exceeds stakeholder and co-worker expectations.
– Tim Dance, Verizon Wireless
“Melissa is an exceptional instructional designer
& consultant. I could count on her to deliver a
thorough, well planned and high quality training.”
– Karen Angellatta, Verizon Wireless
“Melissa is a motivated, passionate,
innovative and thorough professional. She
approaches her work strategically while
also managing the tactical elements,
frequently exceeding targets and
milestones. Melissa evolves with every
project, striving to outperform her personal
best. She starts with the end in mind and
because of that, she is always a step
ahead of any project risks or threats.”
– Michelle Campanella, Axiom SFD
Development Program Graphic Design Leadership Adult Learning Principles Manager Marketing Measurement Instructional Design Curriculum Project Management Reporting Sales Training