This document provides an overview of Week 2 of an MGT274 Basic Supervision course. It reviews chapters 1 and 2, discusses traditional and human relations management theories, and covers the human resources model and its assumptions about employees. It also discusses functions of modern supervisors, including employment laws around wages, child labor, safety, benefits, equal opportunity, disabilities, age, pay, and immigration. Sexual harassment laws are also briefly mentioned. Students are assigned SMART goals due in week 4.

1. MGT274 Basic Supervision
Week Two
Course Overview
Chapters 1 & 2 Review and Discussion

2. Course
Schedule:
What’s
Ahead

3. Management Theories:
The Traditional Model
 Most people do not like to work
 Most people will avoid work if at all possible
 What people do is less important than what they earn for doing it
 Few people want or can handle work that requires creativity or self-direction
Discussion:
 Is this (still) true?

4. Management Theories:
The Traditional Model
 Changed quickly as productivity increased, and fewer workers were needed to
achieve the same results
 Workers began demanding job security over short-term, minor wage increases

5. Management Theories:
The Human Relations Model
 Workers want to feel important, valued, and useful
 Workers want to belong and to be recognized as individuals
 Social needs more important than money
Thoughts:
 Boredom/repetitiveness actually reduces motivation
 Social contact helps create and sustain motivation
 Accept management authority because
 Treated with consideration
 Allowed to influence how tasks should be accomplished

6. Management Theories:
The Human Resources Model
Managers have two assumptions about their employees:
1. Theory X – Overly Pessimistic (Traditional View)
1. Most people do not like to work, and will avoid whenever possible
2. Theory Y – Overly Optimistic
1. People actually do want to work, and under the right conditions drive a great deal of
satisfaction from work

7. Management Theories:
The Human Resources Model
Theory X
Management = Something you do to people, not with
them
“Where going to do it my way. Understand?”
“It had better be on my desk by the end of the day…or
else!’
People are inherently lazy

8. Management Theories:
The Human Resources Model
 Theory Y
Management as the “nice-guy/gal” idea
Employees have feelings
Careful not to disturb tranquility and sense of self-worth
People basically want to do a good job
“Uh, there’s a little problem with your report; none of the
numbers are correct. Now, don’t take this personally, but we
need to consider our alternatives for taking a more careful
look at these figures in the future”.

9. Management Theories:
The Human Resources Model
 The Ideal Compromise
 Don’t have to be tough all the time
 Nice guy/gal often finishes first
 If things are going well – okay to step back and let them work
 Inspire employees to do their best
 “Win” together

10. Management Theories:
Recognizing The Importance of Employees
 Recognize The Importance of Employees
 Understand That Not All Workers Are the Same
 Trust Employees
 Energize Employees
 Empower Employees
 Support Employees
 Communication with Employees
 Learn from Employees

11. Give/Tell/Teach
 Give a “man” a fish…
 Teach a “man” to fish…
Let’s discuss the difference

12. Functions for the Modern Supervisor:
Employment Laws
 https://webapps.dol.gov/elaws/elg
 Hourly Wage https://webapps.dol.gov/elaws/elg/minwage.htm
 Child Labor https://webapps.dol.gov/elaws/elg/childlbr.htm
 Safety/Health https://webapps.dol.gov/elaws/elg/osha.htm
 Benefits/Compensation https://webapps.dol.gov/elaws/elg/erisa.htm

13. Functions for the Modern Supervisor:
Employment Laws
Equal Employment Opportunity Commission (EEOC)
 Title VII of the 1964 Civil Rights Act
 Prohibits discrimination based on an individuals sex, race, color,
religion, and national origin
 Hiring, promotion, pay raise, work schedules, training schedules, and
discipline
 Bona Fide Occupational Qualification (BFOQ)
What does this mean?

14. Functions for the Modern Supervisor:
Employment Laws
 Americans with Disabilities Act (ADA)
Title 1 – illegal to discriminate against people with disabilities in
all employment and employment-related issues.
“Any individual who has a physical or mental impairment that
substantially limits one or more major activities, has a record of
such impairment, or is regarded as having such impairment.
Reasonable Accommodation

15. Functions for the Modern Supervisor:
Employment Laws
 Age Discrimination in Employment Act (ADEA) of 1967
40+
 Equal Pay Act (1963)
Gender equality
 Immigration Reform and Control Act (IRCA) – 1986
Illegal to knowingly hire/employ illegal immigrants
 State and Local Employment Laws

16. S.M.A.R.T. Goals Assignment
 Develop ten (10) SMART goals.
 Five (5) short-term
 Three (3) medium-term
 Two (2) long-term SMART goals.
Due week four (4)

17. Functions for the Modern Supervisor:
Sexual Harassment Laws
 SkillSoft – Room 248