The document contains questions and scenarios related to various management topics for a final exam in a management course. It addresses functions of management, ethical considerations, company strategies, and the impact of social responsibility among other themes. Each question is tagged with a relevant topic code and aims to test the understanding of management principles.

1. MGMT 303 Final Exam Answers
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1. (TCO1) When the dean of the college of business downsized the college from five departments to four
departments, the dean primarily was performing the ____ function of management. (Points : 2)
2. (TCO 2) State supported universities receive money from state tax payers. Harvard University’s
endowment is so large that Harvard is guaranteed significant income just from the interest the fund
generates. The ____ dimension of these competitors is different. (Points : 2)
3. (TCO 2) The expiration of a pharmaceutical drug patent allows generic drug makers to introduce the
same chemical compound under a different name and at lower prices. This is an example of ____ for the
developer of the original drug. (Points : 2)
4. (TCO3) New York passed a law requiring no smoking in bars and restaurants. Owners who pressure
bartenders and waiters to sell to people who are smoking in order to keep profits high are taking a(n)____
stance toward social responsibility. (Points : 2)
5. (TCO4) Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The product is locally
packaged, but the cola inside is essentially the same throughout the world. Coca-Cola is edging closer to
being a(n) ____ business. (Points : 2)
6. (TCO4) The growth of multinational corporations has left little room for distinction. Any perceived
competitive advantage is quickly copied. However,an area for competitive advantage remains in the level
of ____ organizations attract,motivate, and retain. (Points : 2)
7. (TCO5) The ____ of Applebee’s is to gain “weekly repeat guests through providing surprisingly friendly
hospitality, superior quality food, and world class service and value.” (Points : 2)
MGMT 303 Final Exams – Version 2
1. (TCO1) A CEO of a local newspaper has noticed that the advertising and subscription revenue has been
decreasing. The CEO sets a goal of stopping the decline. The CEO is engaged in
2. (TCO 2) State supported universities receive money from state tax payers. Harvard University’s
endowment is so large that Harvard is guaranteed significant income just from the interest the fund
generates. The ____ dimension of these competitors is different.
3. (TCO 2) The expiration of a pharmaceutical drug patent allows generic drug makers to introduce the
same chemical compound under a different name and at lower prices. This is an example of ____ for the
developer of the original drug.
4. (TCO3) New York passed a law requiring no smoking in bars and restaurants. Owners who pressure
bartenders and waiters to sell to people who are smoking in order to keep profits high are taking a(n)____
stance toward social responsibility.
5. (TCO4) Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The product is locally
packaged, but the cola inside is essentially the same throughout the world. Coca-Cola is edging closer to
being a(n) ____ business.
6. (TCO4) Eric,an American, is an executive coach at Boeing. One of the executives he coaches is from
India. Their diverse backgrounds add variety and create more solutions for management challenges. This
illustrates the ____ argument.
7. (TCO5) The ____ of Applebee’s is to gain “weekly repeat guests through providing surprisingly friendly
hospitality, superior quality food, and world class service and value.”
8. (TCO5) GE competes in industries ranging from medical devices to appliances to television networks.
GE’s mixed strategy is an example of ____ strategy.

2. 9. (TCO6) Jay wants to start a new business. With which of the following methods of starting a new
business will he pay a share of the income from the business in return for the use of such things as
trademarks and business formulas?
10. (TCO7) Sears has departments for clothing, tools, jewelry, and home goods. This is an example of
departmentalization by
11. (TCO7) Andrea had worked in the marketing department for 27 years. She knows the history and
successes of the office better than any other employee. When change is suggested, she is reluctant
because she remembers accomplishments related to the current way of doing things. As a result of ____,
she is resistant to change.
12. (TCO8) Fairway Green Inc. has added a lucrative retirement plan for its employees that includes medical
benefits for retirees. These benefits target which level of need in Maslow’s hierarchy?
13. (TCO8) A mid-level manager has power within an organization due to the management position she
occupies. This kind of power is known as ____ power.
14. (TCO9) You are a member of a self-managed team; the team has been experiencing interpersonal conflict
among its members. Which of the following techniques could you use to eliminate the interpersonal
conflict that is occurring within the self-managed team?
15. (TCO10) The credit crisis and the FederalReserve’s response to it faced criticism from Congress. The
Treasury Department requested a review of the centralbank’s structure and governance. There is now
broad support for auditing the Fed using the Government Accounting Office. The change in the economic
and political environment of the Fed means the Fed needs to adapt its ____ control.
MGMT 303 Final Exams – Version 3
1. (TCO1) Discuss the functions of management. Which function of management is the most important?
Support your answer.
2. (TCO2) In order to be effective and efficient, CEOs must monitor both the internal and external
environments. Is it more important for the CEO to monitor the organization’s external or internal
environment? Why?
3. (TCO3) You have recently been assigned as the ethics officer for your organization, as part of your
responsibilities you have been asked to write a code of ethics. Discuss the three areas of special concern
for managerial ethics that you will need to address specifically in the code of ethics.
4. (TCO4) There are severalcharacteristics that an organization needs to possess to be considered a
multicultural organization. Describe what a multicultural organization will look like using these
characteristics.
5. (TCO5) Discuss a time in your professional or personal life when you had to implement a reaction plan.
How did that plan differ from a contingency plan?
6. (TCO6) If you were considering starting you own business, what are the four major types of information
would you include in your business plan?
7. (TCO7) Define the term reengineering. Discuss why an organization might need to engage in it.
8. (TCO8) Briefly explain what is meant by objective and judgmental performance evaluation. Discuss two
methods of judgmental evaluation.
9. (TCO9) As a manager,in what types of situations should you use written communication? Briefly
discuss the reasons why written communication would be best in these situations.
10. (TCO10) In your opinion, which two characteristics of effective controls are the most important? Why?
11. (TCO2) Compare and contrast the sociocultural and the political-legal dimensions of the general
environment, with particular attention to how forces in one could affect the other.
12. (TCO3) Discuss the notion of social responsibility. Discuss how an organization is impacted when its
adopts socially responsible practices.

3. 13. (TCO4) Assume you accepted a transfer with your company to move overseas as a manager within the
company’s new international division. Discuss the generalenvironmental challenges of international
management that you will face in the global environment that you did not face in the domestic
environment?
14. (TCO5) The CEO of your organization has developed two potential plans to help the organization cut
costs. The CEO has asked you to form a group; the members of the group are to represent a cross-section
of all the departments within the organization. The goal of the group is to discuss and decide which of the
two proposed plans you should implement …..
15. (TCO5) Describe the job characteristics approach to job design and explain how it is related to job
enrichment and the creation of work teams.
16. (TCO8) Phil W. supervises a group of very competent workers. These employees are involved in a
routine task, and the company has written standard operating procedures to cover most of the operation.
Phil is trying to decide what leadership style…..?
17. (TCO9) You are the plant manager at Acme Plastics. You are running two shifts, a day shift and an
evening shift. Before the day shift leaves each day, the workers must get an adequate supply of raw
materials from the warehouse for the evening shift to use. On several occasions, they have failed to do so.
By the time the evening shift gets to work,…..?