This document contains a practice exam for an MGMT 303 Principles of Management course. It includes 17 multiple choice questions testing concepts from 10 learning objectives (TCOs), covering topics like management functions, the external environment, ethics, multicultural organizations, contingency planning, business plans, performance evaluation, communication, controls, and leadership styles. The questions provide scenarios for common management challenges and ask test-takers to apply principles of management to choose the best response.

1. MGMT 303 Principles of Management Final Exam
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MGMT303 Principles of Management Final Exam
MGMT303 Principles of Management Final Exam – Set 1
1. (TCO1) When the dean of the college of business downsized the college from five
departments to four departments, the dean primarily was performing the ____ function of
management. (Points : 2)
2. (TCO 2) State supported universities receive money from state tax payers. Harvard
University’s endowment is so large that Harvard is guaranteed significant income just
from the interest the fund generates. The ____ dimension of these competitors is
different. (Points : 2)
3. (TCO 2) The expiration of a pharmaceutical drug patent allows generic drug makers to
introduce the same chemical compound under a different name and at lower prices. This
is an example of ____ for the developer of the original drug. (Points : 2)
4. (TCO3) New York passed a law requiring no smoking in bars and restaurants. Owners
who pressure bartenders and waiters to sell to people who are smoking in order to keep
profits high are taking a(n)____ stance toward social responsibility. (Points : 2)
5. (TCO4) Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The
product is locally packaged, but the cola inside is essentially the same throughout the
world. Coca-Cola is edging closer to being a(n) ____ business. (Points : 2)
6. (TCO4) The growth of multinational corporations has left little room for distinction. Any
perceived competitive advantage is quickly copied. However, an area for competitive
advantage remains in the level of ____ organizations attract, motivate, and retain. (Points
: 2)
7. (TCO5) The ____ of Applebee’s is to gain “weekly repeat guests through providing
surprisingly friendly hospitality, superior quality food, and world class service and
value.” (Points : 2)
MGMT303 Principles of Management Final Exam – Set 2

2. 1. (TCO1) A CEO of a local newspaper has noticed that the advertising and subscription
revenue has been decreasing. The CEO sets a goal of stopping the decline. The CEO is
engaged in
2. (TCO 2) State supported universities receive money from state tax payers. Harvard
University’s endowment is so large that Harvard is guaranteed significant income just
from the interest the fund generates. The ____ dimension of these competitors is
different.
3. (TCO 2) The expiration of a pharmaceutical drug patent allows generic drug makers to
introduce the same chemical compound under a different name and at lower prices. This
is an example of ____ for the developer of the original drug.
4. (TCO3) New York passed a law requiring no smoking in bars and restaurants. Owners
who pressure bartenders and waiters to sell to people who are smoking in order to keep
profits high are taking a(n)____ stance toward social responsibility.
5. (TCO4) Coca-Cola is based out of Atlanta but reaches into hundreds of countries. The
product is locally packaged, but the cola inside is essentially the same throughout the
world. Coca-Cola is edging closer to being a(n) ____ business.
6. (TCO4) Eric, an American, is an executive coach at Boeing. One of the executives he
coaches is from India. Their diverse backgrounds add variety and create more solutions
for management challenges. This illustrates the ____ argument.
7. (TCO5) The ____ of Applebee’s is to gain “weekly repeat guests through providing
surprisingly friendly hospitality, superior quality food, and world class service and
value.”
8. (TCO5) GE competes in industries ranging from medical devices to appliances to
television networks. GE’s mixed strategy is an example of ____ strategy.
9. (TCO6) Jay wants to start a new business. With which of the following methods of
starting a new business will he pay a share of the income from the business in return for
the use of such things as trademarks and business formulas?
10. (TCO7) Sears has departments for clothing, tools, jewelry, and home goods. This is an
example of departmentalization by
11. (TCO7) Andrea had worked in the marketing department for 27 years. She knows the
history and successes of the office better than any other employee. When change is
suggested, she is reluctant because she remembers accomplishments related to the current
way of doing things. As a result of ____, she is resistant to change.
12. (TCO8) Fairway Green Inc. has added a lucrative retirement plan for its employees that
includes medical benefits for retirees. These benefits target which level of need in
Maslow’s hierarchy?
13. (TCO8) A mid-level manager has power within an organization due to the management
position she occupies. This kind of power is known as ____ power.
14. (TCO9) You are a member of a self-managed team; the team has been experiencing
interpersonal conflict among its members. Which of the following techniques could you
use to eliminate the interpersonal conflict that is occurring within the self-managed team?
15. (TCO10) The credit crisis and the Federal Reserve’s response to it faced criticism from
Congress. The Treasury Department requested a review of the central bank’s structure
and governance. There is now broad support for auditing the Fed using the Government
Accounting Office. The change in the economic and political environment of the Fed
means the Fed needs to adapt its ____ control.

3. MGMT303 Principles of Management Final Exam – Set 3
1. (TCO1) Discuss the functions of management. Which function of management is the
most important? Support your answer.
2. (TCO2) In order to be effective and efficient, CEOs must monitor both the internal and
external environments. Is it more important for the CEO to monitor the organization’s
external or internal environment? Why?
3. (TCO3) You have recently been assigned as the ethics officer for your organization, as
part of your responsibilities you have been asked to write a code of ethics. Discuss the
three areas of special concern for managerial ethics that you will need to address
specifically in the code of ethics.
4. (TCO4) There are several characteristics that an organization needs to possess to be
considered a multicultural organization. Describe what a multicultural organization will
look like using these characteristics.
5. (TCO5) Discuss a time in your professional or personal life when you had to implement
a reaction plan. How did that plan differ from a contingency plan?
6. (TCO6) If you were considering starting you own business, what are the four major types
of information would you include in your business plan?
7. (TCO7) Define the term reengineering. Discuss why an organization might need to
engage in it.
8. (TCO8) Briefly explain what is meant by objective and judgmental performance
evaluation. Discuss two methods of judgmental evaluation.
9. (TCO9) As a manager, in what types of situations should you use written
communication? Briefly discuss the reasons why written communication would be best in
these situations.
10. (TCO10) In your opinion, which two characteristics of effective controls are the most
important? Why?
11. (TCO2) Compare and contrast the sociocultural and the political-legal dimensions of the
general environment, with particular attention to how forces in one could affect the other.
12. (TCO3) Discuss the notion of social responsibility. Discuss how an organization is
impacted when its adopts socially responsible practices.
13. (TCO4) Assume you accepted a transfer with your company to move overseas as a
manager within the company’s new international division. Discuss the general
environmental challenges of international management that you will face in the global
environment that you did not face in the domestic environment?
14. (TCO5) The CEO of your organization has developed two potential plans to help the
organization cut costs. The CEO has asked you to form a group; the members of the
group are to represent a cross-section of all the departments within the organization. The
goal of the group is to discuss and decide which of the two proposed plans you should
implement …..
15. (TCO5) Describe the job characteristics approach to job design and explain how it is
related to job enrichment and the creation of work teams.

4. 16. (TCO8) Phil W. supervises a group of very competent workers. These employees are
involved in a routine task, and the company has written standard operating procedures to
cover most of the operation. Phil is trying to decide what leadership style…..?
17. (TCO9) You are the plant manager at Acme Plastics. You are running two shifts, a day
shift and an evening shift. Before the day shift leaves each day, the workers must get an
adequate supply of raw materials from the warehouse for the evening shift to use. On
several occasions, they have failed to do so. By the time the evening shift gets to
work,…..?