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Sensing of our current customers

Survey of TMPs and
TLP was run in
October 2013.
Find out results and
conclusions!
252 RESPONDENTS
176 FEMALES
76 MALES
Your AIESEC XP?
6-12 months: 143
3-6 months : 33
Up to 3 months : 76
Personal development (self -awareness, soft skills
improvement)
-195 respondents
Leadership development – 164 respondents
International Experience – 165 respondents
Personal development : 196
Leadership development : 131
International Experience : 131
Practical experience: 106
Average rating
TMP : 8,10
TLP : 8,07
If you decided to give the note that
was lower than 5 in any element,
please, choose what was the main
reason of assessing it that way.
My tasks are not diversified.
Average rating
TMP: 8,44
TLP: 8,40
If you decided to give the note that
was lower than 5 in any element,
please, choose what was the main
reason of assessing it that way.
My LC mostly put a big stress on
organizational goals realization whether
than on my personal experience and
development
Average rating
TMP: 8,40
TLP: 8,50
If you decided to give the note that
was lower than 5 in any element,
please, choose what was the main
reason of assessing it that way.
We do not work on personal goals
setting and career paths in my LC for
members personal development
Average rating
TMP: 7,50
TLP: 7,50
If you decided to give the note that
was lower than 5 in any element,
please, choose what was the main
reason of assessing it that way.
Lack of trainings that could deepen
knowledge
Average rating
TMP: 7,30
TLP: 7,50
If you decided to give the note that
was lower than 5 in any element,
please, choose what was the main
reason of assessing it that way.
There is no clear coaching or
mentoring system in my LC
Average rating
TMP: 8,10
TLP: 8,00
If you decided to give the note that
was lower than 5 in any element,
please, choose what was the main
reason of assessing it that way.
Diversified engagement of team
members
Lack of appreciation culture
Lack of team building
Average rating
TMP: 8,30
TLP: 8,30
If you decided to give the note that
was lower than 5 in any element,
please, choose what was the main
reason of assessing it that way.
Local conferences are not preparing me
enough for experience and challenges I
am taking (content is not adjusted to
my needs)
Average rating
TMP: 8,50
TLP: 8,60
Average rating
TMP: 6,90
TLP: 6,80
What would be your biggest
expectation in order to improve your
AIESEC Experience?
Personal Development
Professional Development
System of trainings and education
Conclusions
• Lack of customer orientation regarding
membership;
• Personal development as most important factor
for our members (value);
• We communicate „professional development” but
we gain „personal development”;
• Leadership development, international experience,
practical XP is appreciated;
• Members do not value impact on society as
much
• Lack of
Conclusions
• Lack of TM structures in the LC, also lack of
usage of externals in Learning and Development of
members;
• Lack of appreciation culture;
• Systems of trainings to be reviewed and maybe
changed in most of the LCs;
• In AIESEC in Poland we put big stress on
organizational achievements;
• We should put bigger stress on showing our
members personal value preposition of XP
Strengths

Diversify portfiolio of experiences
 Dynamic environment;
Short and intensive experiences
in small teams
 Professional approach
 A lot of additional opportunities
Learning by doing
Global network
 Run by students for students
Development of skills what
matters for every successful people

Weakness

We are not using all
opportunities from Global
Learning Environment
Lack of leadership
development (we do not put
stress on that in TMP XP)
TMP is underestimated XP,
 Low retention rate
 Communication of personal
value of experience for
members-not right
Opportunities

Threats

Use Employer of Year data to
address issues important for
employers;

Competitors of AIESEC in
the market (students
assosiaction);

Transition process for leaders
(whole education and
development cycle for TLPs);

Being as sect image;

More knowledge from alumni &
external partners
 Reward system;

 Communicate what we do
clearly (why we do what we do);
 Showcasing experience of our
members

Short time experience that
do not support team
experience;
Huge product portoflio
which we cannot
communicate
Allocation process is
sometimes risk
*SKILLS we develop in TMP
•
•
•
•
•
•
•
•

Self-presentation •
Time management, •
Goals setting,
•
Self awareness,
Usage of IT platform, •
Crisis management,
Language skills,
•
Creativity,

Time pressure,
Flexibility,
communication
skills,
Hard skills- corporate
area based
knowledge
Teamwork

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Members satisfaction research. sensing our current customers

  • 1. Sensing of our current customers Survey of TMPs and TLP was run in October 2013. Find out results and conclusions!
  • 3. Your AIESEC XP? 6-12 months: 143 3-6 months : 33 Up to 3 months : 76
  • 4. Personal development (self -awareness, soft skills improvement) -195 respondents Leadership development – 164 respondents International Experience – 165 respondents
  • 5. Personal development : 196 Leadership development : 131 International Experience : 131 Practical experience: 106
  • 6.
  • 7. Average rating TMP : 8,10 TLP : 8,07
  • 8. If you decided to give the note that was lower than 5 in any element, please, choose what was the main reason of assessing it that way. My tasks are not diversified.
  • 9.
  • 11. If you decided to give the note that was lower than 5 in any element, please, choose what was the main reason of assessing it that way. My LC mostly put a big stress on organizational goals realization whether than on my personal experience and development
  • 12.
  • 14. If you decided to give the note that was lower than 5 in any element, please, choose what was the main reason of assessing it that way. We do not work on personal goals setting and career paths in my LC for members personal development
  • 15.
  • 17. If you decided to give the note that was lower than 5 in any element, please, choose what was the main reason of assessing it that way. Lack of trainings that could deepen knowledge
  • 18.
  • 20. If you decided to give the note that was lower than 5 in any element, please, choose what was the main reason of assessing it that way. There is no clear coaching or mentoring system in my LC
  • 21.
  • 23. If you decided to give the note that was lower than 5 in any element, please, choose what was the main reason of assessing it that way. Diversified engagement of team members Lack of appreciation culture Lack of team building
  • 24.
  • 26. If you decided to give the note that was lower than 5 in any element, please, choose what was the main reason of assessing it that way. Local conferences are not preparing me enough for experience and challenges I am taking (content is not adjusted to my needs)
  • 27.
  • 29.
  • 31. What would be your biggest expectation in order to improve your AIESEC Experience? Personal Development Professional Development System of trainings and education
  • 32. Conclusions • Lack of customer orientation regarding membership; • Personal development as most important factor for our members (value); • We communicate „professional development” but we gain „personal development”; • Leadership development, international experience, practical XP is appreciated; • Members do not value impact on society as much • Lack of
  • 33. Conclusions • Lack of TM structures in the LC, also lack of usage of externals in Learning and Development of members; • Lack of appreciation culture; • Systems of trainings to be reviewed and maybe changed in most of the LCs; • In AIESEC in Poland we put big stress on organizational achievements; • We should put bigger stress on showing our members personal value preposition of XP
  • 34. Strengths Diversify portfiolio of experiences  Dynamic environment; Short and intensive experiences in small teams  Professional approach  A lot of additional opportunities Learning by doing Global network  Run by students for students Development of skills what matters for every successful people Weakness We are not using all opportunities from Global Learning Environment Lack of leadership development (we do not put stress on that in TMP XP) TMP is underestimated XP,  Low retention rate  Communication of personal value of experience for members-not right
  • 35. Opportunities Threats Use Employer of Year data to address issues important for employers; Competitors of AIESEC in the market (students assosiaction); Transition process for leaders (whole education and development cycle for TLPs); Being as sect image; More knowledge from alumni & external partners  Reward system;  Communicate what we do clearly (why we do what we do);  Showcasing experience of our members Short time experience that do not support team experience; Huge product portoflio which we cannot communicate Allocation process is sometimes risk
  • 36. *SKILLS we develop in TMP • • • • • • • • Self-presentation • Time management, • Goals setting, • Self awareness, Usage of IT platform, • Crisis management, Language skills, • Creativity, Time pressure, Flexibility, communication skills, Hard skills- corporate area based knowledge Teamwork