"Will You Marry Me? Let's Get Engaged" by Dan Purvis, PR Director at Meltwater Group.
For more information about Meltwater Group visit: http://www.meltwater.com/
A sneak preview of Meltwater Buzz 2.0, presented by Mike Anderson, MD of Meltwater Buzz UK, at Monitoring Social Media Bootcamp, London, 31st March 2010.
The document discusses the rise of social customers and their impact on businesses. It describes how technology has given customers a voice and influence online, and how they are now more informed, participate in brands, share opinions, and advocate for companies. It emphasizes that businesses must build relationships with social customers through multiple touchpoints in order to drive advocacy, and that advocates can significantly impact businesses through their influence among peers. Finally, it stresses that organizations must transform internally to effectively engage with social customers externally.
All about Damar's management and team leading qualificationsJenny Leung
This document outlines the structure and requirements for a Level 3 Apprenticeship in Supervision and Team Leading. The apprenticeship focuses on developing new skills and behaviors rather than just knowledge through 10 blocks of learning covering key areas such as role, team leadership, communication, and self-management. Apprentices will complete on-programme training over 15-18 months including coaching, a personal development plan, and building a portfolio of evidence. Apprentices will then go through a gateway process before undergoing an end-point assessment consisting of a knowledge test, competency-based interview, and portfolio assessment to achieve a diploma.
This document contains descriptions of various plants and trees found across different habitats in California. It includes details about the physical characteristics, habitats, and ranges of species such as Field Mustard, California Poppy, Redbud, Acorn Woodpecker, Red Pine cone, Green Moss, Chamise, Yucca, Golden Brodiaea, Manzanita, Blue Elderberry, Claytonia, Menzies’ Fiddleneck, Red Fir, and Giant Sequoia. Photos and descriptions are provided for each plant/tree discussed.
Social Media Monitoring in 10 Minutes a DayHubSpot
How marketers and business owners new to social media can start monitoring their company's social media presence in 10-minutes/day. Also explains how to measure and analyze your social media presence.
A sneak preview of Meltwater Buzz 2.0, presented by Mike Anderson, MD of Meltwater Buzz UK, at Monitoring Social Media Bootcamp, London, 31st March 2010.
The document discusses the rise of social customers and their impact on businesses. It describes how technology has given customers a voice and influence online, and how they are now more informed, participate in brands, share opinions, and advocate for companies. It emphasizes that businesses must build relationships with social customers through multiple touchpoints in order to drive advocacy, and that advocates can significantly impact businesses through their influence among peers. Finally, it stresses that organizations must transform internally to effectively engage with social customers externally.
All about Damar's management and team leading qualificationsJenny Leung
This document outlines the structure and requirements for a Level 3 Apprenticeship in Supervision and Team Leading. The apprenticeship focuses on developing new skills and behaviors rather than just knowledge through 10 blocks of learning covering key areas such as role, team leadership, communication, and self-management. Apprentices will complete on-programme training over 15-18 months including coaching, a personal development plan, and building a portfolio of evidence. Apprentices will then go through a gateway process before undergoing an end-point assessment consisting of a knowledge test, competency-based interview, and portfolio assessment to achieve a diploma.
This document contains descriptions of various plants and trees found across different habitats in California. It includes details about the physical characteristics, habitats, and ranges of species such as Field Mustard, California Poppy, Redbud, Acorn Woodpecker, Red Pine cone, Green Moss, Chamise, Yucca, Golden Brodiaea, Manzanita, Blue Elderberry, Claytonia, Menzies’ Fiddleneck, Red Fir, and Giant Sequoia. Photos and descriptions are provided for each plant/tree discussed.
Social Media Monitoring in 10 Minutes a DayHubSpot
How marketers and business owners new to social media can start monitoring their company's social media presence in 10-minutes/day. Also explains how to measure and analyze your social media presence.
From Social Media Monitoring to Social Business IntelligenceLee Bryant
The document discusses how social media monitoring is evolving from simply tracking brand sentiment to using real-time social data to drive business improvements. It advocates analyzing social data from both internal and external conversations to provide actionable customer insights to all departments, not just marketing. When customer insights are openly shared and acted upon quickly, the company can better evolve to meet customer needs. Social business intelligence creates a more customer-centric organization that can continuously learn and improve compared to monitoring brand sentiment alone.
The document is a photo essay titled "The Birth of a Modern Marvel" about the Mike O’Callaghan–Pat Tillman Memorial Bridge. The bridge borders Arizona and Nevada and was completed in 2010 after beginning construction in January 2008. It serves as a bypass to the Hoover Dam.
The report offers elaborate profiles of two hundred forty two (242) Social Media Monitoring (SMM) tools and services worldwide including key product features, product applications, product screenshots, pricing and client information on more than 150 SMM tools and services, and much more. The Analysis part of the Report also provides a detailed guide to selecting and using SMM tools and services, definition of important SMM concepts and key applications, and up-to-date information on market trends including M&A activity.
Visit our SMM Tools and Services Report page at http://ideya.eu.com/reports.html
This document summarizes fetal positioning within the uterus including:
- Lie (longitudinal or transverse), presentation (part nearest birth canal), and attitude/posture
- Types of cephalic presentations including vertex, face, brow, and sinciput
- Types of breech presentations including frank, complete, and footling
- Factors that can influence positioning like gestational age, hydramnios, parity, and previous delivery
- Complications from abnormal positioning like difficult delivery, preterm birth, and cord prolapse
The document discusses self-confidence and low self-confidence. It lists traits of those who are self-confident like doing what they believe is right even if criticized, taking risks to achieve more, and admitting and learning from mistakes. Those with low self-confidence are described as governing their behaviors based on others' opinions, avoiding risks for fear of failure, and trying to cover up mistakes. The document also provides 7 steps to developing self-confidence such as removing negative thoughts and liking yourself.
SlideShare now has a player specifically designed for infographics. Upload your infographics now and see them take off! Need advice on creating infographics? This presentation includes tips for producing stand-out infographics. Read more about the new SlideShare infographics player here: http://wp.me/p24NNG-2ay
This infographic was designed by Column Five: http://columnfivemedia.com/
No need to wonder how the best on SlideShare do it. The Masters of SlideShare provides storytelling, design, customization and promotion tips from 13 experts of the form. Learn what it takes to master this type of content marketing yourself.
This document provides tips to avoid common mistakes in PowerPoint presentation design. It identifies the top 5 mistakes as including putting too much information on slides, not using enough visuals, using poor quality or unreadable visuals, having messy slides with poor spacing and alignment, and not properly preparing and practicing the presentation. The document encourages presenters to use fewer words per slide, high quality images and charts, consistent formatting, and to spend significant time crafting an engaging narrative and rehearsing their presentation. It emphasizes that an attractive design is not as important as being an effective storyteller.
10 Ways to Win at SlideShare SEO & Presentation OptimizationOneupweb
Thank you, SlideShare, for teaching us that PowerPoint presentations don't have to be a total bore. But in order to tap SlideShare's 60 million global users, you must optimize. Here are 10 quick tips to make your next presentation highly engaging, shareable and well worth the effort.
For more content marketing tips: http://www.oneupweb.com/blog/
[N.B. Better when animated!]
This ppt talks about how businesses need to embrace the Brave New eWorld we are living in, but are failing to.
> Brave New eWorld: we're now living in a fascinating digital revolution, but brands aren't embracing social media as well as they should, with some merely ticking the social media box
> Know Your Customer: It's an age-old business principle and brands that care about their customers (and therefore their bottom line) should listen, learn, and engage; it's about gaining 'real' market intelligence and using it to improve e-strategies
> Power to the People: Normal rules of customer engagement have been changed forever by social media; it's truly democratised the web
> Put the customer first: The customer needs to be at the heart of all online strategies; social engagement therefore should be a core part of any social strategy…the rules of engagement should now be the rules of social engagement
Know Your Customer: Social Media World Forum London 2012Meltwater Buzz
Dan Purvis, Director of PR for Meltwater Group, presents how social media has changed the way that businesses and brands engage with customers. Presented at Social Media World Forum in London (March 2012) in conjunction with Paddington & Co., a Meltwater Buzz client.
This document summarizes a presentation about word-of-mouth marketing given to a USC class. It discusses how word-of-mouth has expanded beyond just person-to-person conversations to include blogging, social media, and influencer marketing. It also outlines best practices for word-of-mouth marketing like finding passionate influencers and giving customers a voice, as well as bad practices to avoid like stealth marketing. Finally, it predicts that word-of-mouth will become even more important in the future as opinions spread faster online and customers demand more participation.
In a spin-off of her lively article of the same title, marketing strategist Kelli Schmith shares her down-to-earth perspectives on approaching social media for the first time. If you’ve been tempted (or cajoled) into creating a Facebook fan page or tweeting your latest sales promotion, start with this webinar. You’ll learn what really determines whether you’re ready for social media and what questions you need to ask yourself before you dive in.
In the webinar, we discussed: Why Facebook and Twitter, etc., might (or might not) be the place for everyone. The 2 questions you have to ask (and answer) before you jump in. Three (safe) ways to dip your toe into social media.
The document discusses the shift from early internet to native digital selling. It notes that while the way buyers buy has changed completely over the last 10 years, the way most companies sell has not changed at all. It argues that native digital selling requires focusing on building the new by putting buyers at the center, rather than automating old systems. It introduces Relm as a sales platform designed for native digital selling, focused on building trust with buyers through understanding their worldview and helping them navigate complex decisions.
From Social Media Monitoring to Social Business IntelligenceLee Bryant
The document discusses how social media monitoring is evolving from simply tracking brand sentiment to using real-time social data to drive business improvements. It advocates analyzing social data from both internal and external conversations to provide actionable customer insights to all departments, not just marketing. When customer insights are openly shared and acted upon quickly, the company can better evolve to meet customer needs. Social business intelligence creates a more customer-centric organization that can continuously learn and improve compared to monitoring brand sentiment alone.
The document is a photo essay titled "The Birth of a Modern Marvel" about the Mike O’Callaghan–Pat Tillman Memorial Bridge. The bridge borders Arizona and Nevada and was completed in 2010 after beginning construction in January 2008. It serves as a bypass to the Hoover Dam.
The report offers elaborate profiles of two hundred forty two (242) Social Media Monitoring (SMM) tools and services worldwide including key product features, product applications, product screenshots, pricing and client information on more than 150 SMM tools and services, and much more. The Analysis part of the Report also provides a detailed guide to selecting and using SMM tools and services, definition of important SMM concepts and key applications, and up-to-date information on market trends including M&A activity.
Visit our SMM Tools and Services Report page at http://ideya.eu.com/reports.html
This document summarizes fetal positioning within the uterus including:
- Lie (longitudinal or transverse), presentation (part nearest birth canal), and attitude/posture
- Types of cephalic presentations including vertex, face, brow, and sinciput
- Types of breech presentations including frank, complete, and footling
- Factors that can influence positioning like gestational age, hydramnios, parity, and previous delivery
- Complications from abnormal positioning like difficult delivery, preterm birth, and cord prolapse
The document discusses self-confidence and low self-confidence. It lists traits of those who are self-confident like doing what they believe is right even if criticized, taking risks to achieve more, and admitting and learning from mistakes. Those with low self-confidence are described as governing their behaviors based on others' opinions, avoiding risks for fear of failure, and trying to cover up mistakes. The document also provides 7 steps to developing self-confidence such as removing negative thoughts and liking yourself.
SlideShare now has a player specifically designed for infographics. Upload your infographics now and see them take off! Need advice on creating infographics? This presentation includes tips for producing stand-out infographics. Read more about the new SlideShare infographics player here: http://wp.me/p24NNG-2ay
This infographic was designed by Column Five: http://columnfivemedia.com/
No need to wonder how the best on SlideShare do it. The Masters of SlideShare provides storytelling, design, customization and promotion tips from 13 experts of the form. Learn what it takes to master this type of content marketing yourself.
This document provides tips to avoid common mistakes in PowerPoint presentation design. It identifies the top 5 mistakes as including putting too much information on slides, not using enough visuals, using poor quality or unreadable visuals, having messy slides with poor spacing and alignment, and not properly preparing and practicing the presentation. The document encourages presenters to use fewer words per slide, high quality images and charts, consistent formatting, and to spend significant time crafting an engaging narrative and rehearsing their presentation. It emphasizes that an attractive design is not as important as being an effective storyteller.
10 Ways to Win at SlideShare SEO & Presentation OptimizationOneupweb
Thank you, SlideShare, for teaching us that PowerPoint presentations don't have to be a total bore. But in order to tap SlideShare's 60 million global users, you must optimize. Here are 10 quick tips to make your next presentation highly engaging, shareable and well worth the effort.
For more content marketing tips: http://www.oneupweb.com/blog/
[N.B. Better when animated!]
This ppt talks about how businesses need to embrace the Brave New eWorld we are living in, but are failing to.
> Brave New eWorld: we're now living in a fascinating digital revolution, but brands aren't embracing social media as well as they should, with some merely ticking the social media box
> Know Your Customer: It's an age-old business principle and brands that care about their customers (and therefore their bottom line) should listen, learn, and engage; it's about gaining 'real' market intelligence and using it to improve e-strategies
> Power to the People: Normal rules of customer engagement have been changed forever by social media; it's truly democratised the web
> Put the customer first: The customer needs to be at the heart of all online strategies; social engagement therefore should be a core part of any social strategy…the rules of engagement should now be the rules of social engagement
Know Your Customer: Social Media World Forum London 2012Meltwater Buzz
Dan Purvis, Director of PR for Meltwater Group, presents how social media has changed the way that businesses and brands engage with customers. Presented at Social Media World Forum in London (March 2012) in conjunction with Paddington & Co., a Meltwater Buzz client.
This document summarizes a presentation about word-of-mouth marketing given to a USC class. It discusses how word-of-mouth has expanded beyond just person-to-person conversations to include blogging, social media, and influencer marketing. It also outlines best practices for word-of-mouth marketing like finding passionate influencers and giving customers a voice, as well as bad practices to avoid like stealth marketing. Finally, it predicts that word-of-mouth will become even more important in the future as opinions spread faster online and customers demand more participation.
In a spin-off of her lively article of the same title, marketing strategist Kelli Schmith shares her down-to-earth perspectives on approaching social media for the first time. If you’ve been tempted (or cajoled) into creating a Facebook fan page or tweeting your latest sales promotion, start with this webinar. You’ll learn what really determines whether you’re ready for social media and what questions you need to ask yourself before you dive in.
In the webinar, we discussed: Why Facebook and Twitter, etc., might (or might not) be the place for everyone. The 2 questions you have to ask (and answer) before you jump in. Three (safe) ways to dip your toe into social media.
The document discusses the shift from early internet to native digital selling. It notes that while the way buyers buy has changed completely over the last 10 years, the way most companies sell has not changed at all. It argues that native digital selling requires focusing on building the new by putting buyers at the center, rather than automating old systems. It introduces Relm as a sales platform designed for native digital selling, focused on building trust with buyers through understanding their worldview and helping them navigate complex decisions.
Planning for 2013: How To Use Inbound Marketing To Improve Your Lead GenerationFullQuota
This document provides guidance on using inbound marketing to improve lead generation in 2013. It recommends having a plan to understand buyers' concerns and motivations. It also recommends becoming an expert at generating awareness through helpful content ("TOFU Ninja") and nurturing prospects with additional content ("MOFU"). Metrics like conversion rates should be tracked at each stage ("Keep SCORE"). The overall approach is to provide value to customers through useful content before attempting to sell.
The document discusses the importance of listening to online conversations and understanding what is being said about brands, products, and industries. It notes that markets are conversations that are vibrant, emotional, and emergent. It emphasizes that companies need to listen before joining conversations to understand customer concerns and share their voice authentically. It describes tools like reputation monitoring and buzz monitoring that can help companies understand what is being said online to identify opportunities and threats.
The Future of Destination Marketing Why all Marketing is Social MarketingAnna Pollock
The document discusses how destination marketing is shifting from traditional marketing approaches to social marketing approaches. It notes that customers now have more control over the information they access and share, and they turn to peer recommendations over company advertising. This shift requires destination marketers to understand their customers better by knowing where customers spend time online, what they are trying to achieve, and how to meaningfully connect with them through conversations and community building. All marketing is now social marketing as it is about building relationships and interactions more than pushing messages.
The new reality of marketing is that it's more than strategy, analytics and tactics. But how do we define and encapsulate marketing in the age of real-time analytics, mobile, social and viral strategies and tactics. Our information highway has become a twisting, turning toll way that will take more than a GPS to navigate.
Let's explore the new realities of marketing in this interactive session because like Dorothy and Toto, we're not in Kansas anymore.
Rational Advertising Is Dead. Neuroscience Killed It. A Wasabi Rabbit White ...John Mustin
Whether harnessing the lightning-fast pace of change in advertising technology and digital media, embracing multi-screen, integrated channel connection maps, employing programmatic media or blazing new trails while riding the wave of explosive growth in mobile advertising, the ways we reach our audiences today bear little resemblance to the tried and true best practices of twenty, ten, or even just five years ago.
It's easy when immersed in this unyielding stream of new challenges and opportunities to lose sight of our primary task: to create deep, genuine and lasting connections with our customers and prospects.
At Wasabi Rabbit, we're creating these connections by rethinking the traditional
approach of trying to make customers want our brands. Instead, we're figuring out
how to match our brands with the customers who need them -- and will value
them. Why the change? Because what science teaches us about how the brain
works confirms that this is the way to deliver the best results for our clients.
Social Media Monitoring the Alterian Ecademy OpportunityAlterian
Social media marketing has emerged as a legitimate marketing channel that your brand is able to utilize in a number of ways. The first step is listening, and with Alterian SM2 you can track conversations, review positive/negative sentiment for your brand, clients, competitors and partners across social media channels such as blogs, wikis, micro-blogs, social networks, video/photo sharing sites and real-time alerts.
The document discusses how PR is evolving in the social media world. It notes that the core of PR and social media is storytelling and ensuring relevant reach. It states that the format for stories is no longer just text, and sterile press releases do not make good stories. It recommends listening to what people say about brands, educating customer service on crisis management, newsjacking relevant stories, live streaming exclusive content, finding and working with influencers, and measuring the performance of stories. The key is staying focused on storytelling as social media evolves.
How Do Red Bull, The Hershey Company, and Intel Turn Big Data Into Competitiv...W2O Group
Chuck Hemann, Group Director of Analytics at WCG, presented at Syracuse University's Newhouse School as part of its Global Leaders in Digital and Social Media series. During his talk, Chuck talked about how the communications landscape is changing and how digital marketing analytics is changing to meet the new demand. He highlighted the top 10 trends from his new book -- "Digital Marketing Analytics: Making Sense of Consumer Data in a Digital World."
TADSummit EMEA 2019 openning keynote Jonathan GrantAlan Quayle
The opening keynote was provided by Jonathan Grant, CEO Babl.biz and CEO Speakserve on "A Perspective on the Past, Present and Future of Programmable Telecoms." The alternative title was, "How not to build a Unicorn - a Beginners Guide."
Jonathan was a founder of NewVoiceMedia. He started work as an Investment Banker for Kidder, Peabody, and Chase Manhattan Bank from 1985 to 1993. On leaving the City in 1993, he bought his first business, Pirtek, a successful franchise operation which he sold in 2001. In 1999, he bought into Online Marketing, which became Premier Business Audio Limited, quickly growing to become Europe’s leading provider of Call Handling and Business Audio Solutions.
In 2005, he recognized the synergies between Premier Business Audio and the then embryonic NewVoiceMedia, and bought into the company, which was sold to Vonage in 2018. Today Jonathan is CEO of Babl.biz, a CPaaS provider, and Speakserve is an Enterprise Software Company specializing in communications and collaboration.
An Eye-Opener To Prepare An NFT Marketing ChecklistIsaCharlotte
By this time, you would have recognized a plethora of available NFT marketing services. Preparing a checklist before you reach out to a developer would make you unique from the clients and also saves your time considerably. Let’s quickly go through the preparation of the checklist for the aforementioned services.
Visit: https://www.cryptocurrencyexchangescript.com/nft-marketing-services
The document discusses the rise of social media and the conversational age. It outlines how social media disrupted institutions by replacing broadcast communication with conversations. This empowered crowds and flattened gatekeepers. It also describes how distrust in institutions, contempt for marketing messages, and frustration with traditional media led to this disruption. Finally, it discusses how marketing has now come full circle, with the customer being placed at the center and companies focusing on engaging in conversations to better understand and serve customers.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
Best practices for project execution and deliveryCLIVE MINCHIN
A select set of project management best practices to keep your project on-track, on-cost and aligned to scope. Many firms have don't have the necessary skills, diligence, methods and oversight of their projects; this leads to slippage, higher costs and longer timeframes. Often firms have a history of projects that simply failed to move the needle. These best practices will help your firm avoid these pitfalls but they require fortitude to apply.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
Know what your zodiac sign says about your taste in food! Explore how the 12 zodiac signs influence your culinary preferences with insights from MyPandit. Dive into astrology and flavors!
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
3. Meltwater Group
• Founded 2001 in Oslo, Norway • 20,000+ active customers
• HQ in San Francisco • 57 offices in 29 countries
• Over $100M in revenue • 800+ employees worldwide
2
4. Digital Intelligence & Marketing Solutions
Online Media
Monitoring Meltwater
News
Meltwater
Meltwater
Press
Reach
Meltwater
SEM Platform & Group Intelligent Media Database
Consulting & PR Distribution
Meltwater
Buzz
Social Media
Monitoring, Social CRM
Engagement &
Management
3
6. Knowledge is power
And it resides outside the firewall
WHERE WE THINK WHERE WE THINK
YOU ARE YOU WANT TO BE
5
7. Do you really care?
Customer must come first
WHERE WE THINK
YOU WANT TO BE
6
8. Power to the People
The democratised Web
1bn
WHERE WE THINK tweets
YOU ARE per week
I can be
Over
heard!!!
800mn
active
users
100s of milions of blogs
7
9. Putting the customer first
They’re not just a number
WHERE WE THINK
YOU WANT TO BE
Your
You
customer
8
10. Enough from me
Time for the Bear…
WHERE WE THINK WHERE WE THINK
YOU ARE YOU WANT TO BE
9
11. Will You Marry Me?
Let’s get engaged
@DanPurvis
Director, PR
Visit Meltwater Buzz
March 2011 – SMWF Europe at Stand 42/43