Melodie Charette has over 20 years of experience in operational accounting, analytics, and management in the banking, mining, and healthcare industries. She has a proven track record of implementing process improvements that increased revenue and cost savings. As Business Manager/Analyst for Billings Clinic Hospital Surgical Services & Surgery Center from 2002 to 2015, she led teams, developed budgets, and tracked metrics to ensure successful operations.

1. MELODIE CHARETTE
626 S. 38th St. W. Unit 45, Billings, MT 59102
Home: 406-671-2590 • Cell: 406-671-2590
melodiemarie@msn.com
Flexible and committed Business/Operational Manager/Analyst who adapts seamlessly to constantly evolving
accounting/operational processes and technologies with over 20 years experience in operational accounting,
analytics and management, within the banking, underground mining and non-profit health care industries.
Strategic Forecasting & Analysis
Advanced Excel Modeling
Business Process Improvement
Change Management
Complex Problem Solving
Cost Accounting/Productivity Analysis
Cost/Benefit Analysis
Inventory Control & Accounting
Performance Tracking & Evaluation
Process/System Implementation
Relationship & Team Building
Superior Research Skills
Critical Thinking Proficiency
Advanced Problem Solving Ability
Lean/Six Sigma Yellow Belt Certification
Operational Excellence Projects including Surgeon Block Management Policy that increased revenue by
over $1.5 million/year
Preventive Maintenance Contract Review & Restructure on Surgical Scopes resulting in savings of $25
thousand/year
Implementation of Inventory Bar Code Scanning System in O.R. that increased charge capture by over
$1 million/year, and decreased inventory spoilage by $75 thousand/year.
Developed Compliance Tissue Tracking System that resulted in JCAHO (Joint Commission on
Accreditation of Healthcare) commendation.
Creation of Full Integrated Excel Model for Surgical Operations Reports and Dashboard Graphs.
05/2002 to 07/2015
BILLINGS CLINIC
Billings, MT
Business Manager/Analyst Hospital Surgical Services & Surgery Center
Supervision and Accountability for Successful Operation of:
Surgery Scheduling
Anesthesia Scheduling
Surgery Medical Documentation
Surgery Charge Entry and Processing
Surgeon Procedure Preference Card Management
Surgery Inventory Process
Accountable for Surgical Reporting for:
Quality & Compliance
Operational Analysis, including Productivity
Financial & Variance Analysis
Budget Development
Operational and Executive Dashboard Graphs
Development & Oversight of Operations Budgets for:
Hospital Sterile Processing
Hospital Pre-Op, Post-Op, and Pre-admissions Testing Lab
Hospital Surgical Services (O.R.s)
Hospital Recovery Room
Hospital Anesthesia Services
SUMMARY
HIGHLIGHTS
ACCOMPLISHMENTS
EXPERIENCE

2. Surgery Center
Integrated Accountability & Cooperation with Other Departments:
Pharmacy
Radiology
Laboratory
Supply Chain Operations
Patient Financial Services
Coding, Compliance & Audit
Quality & Risk Management
Multiple Hospital & Clinic Departments
2015MBA: BUSINESS ADMINISTRATION
University of Montana, Missoula, MT, USA
Graduated with 3.67 GPA
1994BACHELOR OF SCIENCE: BUSINESS -ACCOUNTING
Montana State University, Bozeman, MT, USA
Graduated with Honors
OR Management Conferences
OR Business Manager Conferences
Billings Clinic University Leadership Classes
Billings Clinic Job Coach Counseling
Billings Clinic Mindfulness Program Attendance
EDUCATION
PROFESSIONAL DEVELOPMENT