What makes you a good charge Nurse

1. What makes you a good Charge
Nurse?
Mrs.Shalini Bicrant RN,M.Sc
Staff Nurse
SWBH NHS Trust
Birmingham

2. Charge Nurse:
• Definition
• Characteristics
• Role
• What makes you a good Charge Nurse?
• Challenges and satisfiers

3. Charge Nurse:
The nurse assigned to manage the operations of
the patient care area for the shift.
Ref :Mosby's Medical Dictionary, 8th edition

4. Characteristics:
*Educator
*Change agent
*Innovator
*Mentor
*Leader
*Mediator
*Financial steward, evaluator and celebrator

5. Role Expectations
*Leadership
*Communication
*Delegation
*Conflict Resolution

6. Leadership
• Leadership styles and decide in what situation what
style would be appropriate
• strengthening others through teamwork,
encouragement, empowerment, reflective practice
and clinical supervision
• Example for others to follow
• Promote and embed the 6Cs

7. Communication:
Possess
•Tactful communication skills
•Assertive communication skills and
problem solving skills
•Effective listening skills

8. Delegation
• Is another part of communication
• Task delegated must be in alignment
with their scope of practice and
competence level
• Supervision to staff
• Effective time management

9. Conflict Resolution
• Recognize the conflict and address it
early
• Be proactive (Address the issue before it
becomes a major conflict)
• Be an active listener
• Remain calm & seek a solution

10. What makes you a good Charge
Nurse?
• Familiarize yourself with the business side and
NHS priorities
• Continue your education and seek supervision
• Determine your leadership style
• Start thinking (and acting) like a supervisor
• Engage in honest self-reflection
• Thicken your skin

11. Role Challenges
• Managing conflict
• Generational Divides
• Different values, beliefs, ideas about
loyalty and preferred methods of
communication
• The rise of social networking sites

12. Role Satisfiers:
• The opportunity to develop
• Joy of watching new graduates develops
under your mentorship
• positive feedback about your leadership
from the team members

13. Any questions

14. Thank You