This document provides an introduction and agenda for a design thinking workshop on social resilience. The workshop aims to teach design thinking through having participants work in teams to address a social stressor or anxiety through empathy, storytelling, insights, idea generation and feedback. The agenda outlines the different activities participants will do in their teams over the course of the workshop, including sharing stories, digging deeper into problems, capturing insights, ideating solutions, getting feedback, and pitching their solutions. The document introduces the facilitators and coaches and establishes some ground rules for participants to respect the process and each other.

1. AN INTRODUCTION TO DESIGN THINKING
“Social Resilience - May 2016”
Adapted from the Staford D.School’s Design Thinking Exercise: “Gift-giving edition”

2. 13:45 - 14:00 WORKSHOP WELCOME
Helen & Josh

3. https://www.youtube.com/watch?v=ijgDsabeHeY&feature=youtu.behttps://youtu.be/
6mcZKWhjr9o

4. Slide Credit: Fabio Oliveira

5. Slide Credit: Fabio Oliveira

7. WHAT ARE WE HERE TO DO?
Today’s workshop is a crash course into Design Thinking. You’ll be
working with people you might never have met before.
It’s about DOING, not talking! Make it REAL!

8. YOUR COACHES AND FACILITATORS.

9. SOME GROUNDRULES…
1. Do, not talk!
2. Don’t fall in love!
(Get excited about your ideas, but don’t get attached to them!)
3. Fail fast, learn fast!
4. Be genuine and open
5. Respect the duck.
(It’s going to feel rushed, but move on)

10. INTRODUCING THE COACHES AND FACILITATORS!

11. 14:00 - 14:05
GET TO KNOW YOUR TEAM!
Facilitators

12. 14:05 - 14:15
RESILIENT MELBOURNE
Sharon Smith, City of Melbourne

13. 1: SHARE A STORY
“The most important part of design is empathy.”
15 minutes

14. Pick a stressor or anxiety you can relate!
1. Cultural and linguistic barriers
2. Cost of living
3. Social isolation
4. Drugs and alcohol
5. Identity and sexuality
6. Mental Health
7. Disability
8. Community and safety

15. 10 minutes2: DIG DEEPER
“Try to dig for stories, feelings and emotions.”

16. 3: CAPTURE FINDINGS & INSIGHTS
Define | “Use verbs” |“Discover Insights”
10 minutes

17. 4: TAKE A STAND WITH A POINT-OF-VIEW
“Make sure it’s juicy and actionable!”
5 minutes

18. 5: IDEATE-SKETCH YOUR RADICAL IDEA
“Go for volume & be VISUAL”
10 minutes

19. 6: SHARE SOLUTIONS+GET FEEDBACK
“It’s not just about testing your ideas, learn more about your partner!”
10 minutes

20. 7: REFLECT & GENERATE
“Try to provide as much detail and colour around your idea.”
10 minutes

21. 8: BUILD YOUR SOLUTION
“Create something for your customer to engage and interact with!”
20 minutes

22. 9: PITCH TO YOUR CUSTOMER
15 minutes

23. WRAP UP AND REFLECTION
10 minutes

24. WE DID IT!

25. Anna
Amber
Andrew
Cat
Ellie
Johann
Josh
Kate
Kristian
Leander
Lizzie
Melanie
Rory
Sharon
Tenille
Wendy

26. I want to learn more!

27. I want to learn more!

28. I want to do this for work!