This document discusses BT Connect's capabilities for monitoring SAP performance. It describes BT Connect's 20 local offices in Asia Pacific and 4 regional 24/7 service centers. The challenges of achieving adoption for complex, integrated SAP systems are outlined. Downtime of SAP systems can cost companies $535,780 to $1,000,000 per hour on average. Case studies show how BT Connect monitoring found causes of outages and improved SAP response times by 43%. BT Connect provides full coverage of SAP performance across networks and applications.

1. BT Connect
Understanding end
user performance of
SAP
July 2013

2. Delivering locally in Asia Pacific
• A global company, committed to Asia
• 20 local offices: Bangalore, Bangkok, Beijing, Chennai,
Dalian, Delhi, Hong Kong, Hyderabad, Kuala Lumpur,
Manila, Melbourne, Mumbai, Seoul, Shanghai,
Shenzhen, Singapore, Sydney, Perth, Pune and Tokyo
• 4 Regional 24/7 service centres: Mumbai, Pune, Dalian
and Sydney
• 5 Regional service desks providing business hours
support in Beijing, Singapore, Kuala Lumpur & Tokyo
• Research Centres in Beijing and Malaysia
• Proven, awarded innovation capability supported by
Solution Architects and Service Designers.
• Language Capability
• 24/7 multi language support including: English,
Japanese, Korean, Mandarin, and all Indian languages.
• BT launched its Chinese language website in February
2011: www.bt.com/cn

3. SAP - The challenges in achieving adoption
Users: Globally Dispersed Lines of Business: Demand SAP Performance
Applications: Complex, Integrated Architectures Organization: Multiple Stakeholders Affected
SAP
Basis
IT VP LOB
App
Owners
Supply
Management
Resource Planning
Finance
SLAs

4. Cost of downtime
Average costs of downtime of SAP system $535,780 to $838,110 per hour.
The cascading of impacts can escalate the impact of downtime by a factor of
x5 – x10

5. BT Connect. Networks that think 5
The applications and
infrastructure was
straightforward to
monitor and optimise
Applications are served
from within the
corporate network
Most users plug into
the corporate network
The Internet is used as a
remote access transport
Application Performance Management in the Old World

6. BT Connect. Networks that think 6
WAN
Internet
Datacentre
Office
Office
WAN acceleration
Hybrid path
selection
Application, server
& mainframe
performance
Optimise
Cloud apps
Application
prioritisation
Web acceleration
Intelligent
traffic delivery
Monitoring
performance from
smart devices
Acceleration from
Mobile users
(laptop/desktop)
Internet best
path
Unified
Dashboard
Web Facing ContentTesting and
monitoring of
webpages
Benchmark &
monitor cloud
providers
Storage Projection
to Branch with
Riverbed Granite
Probe Based App
Performance
Management
End user experience is key
Deploying SPAN port
based monitoring to
virtualised servers
can be problematic
Significant growth of
Internet traffic
APM in the World Today

7. BT Connect. Networks that think 7
Customer examples
Pharmaceutical
Manufacturer
Consumer Goods
• Outage of SAP and Siebel.
• Customer losing $1m a day
• Customer had a large crises
team working on the issue
• Could not find the source of
the problem.
• Moving from SAP to
MySAP
• Major consolidation
• Supply chain issues
• End user performance
complaints
• End user performance
problems
• Lack of visibility of network
and application landscape
• Inconsistent performance
• Within 30 minutes the BT
Monitoring service found the
cause
• An anti-virus server was
creating thousands of sessions
and killing the network.
• De-risked SAP instance
consolidation
• Helped and move to new of
My SAP.
• Saved $300k a year in
licensing costs
• Monitoring of SAP SLA
• Definition of application policy
• Optimisation of SAP
• 43% improvement in response
times
Customer Issue Solution
End user experience is key

8. SAP monitoring across the application delivery chain
Application
Customers
Employees
ISPs ▪ Mobile carriers ▪ Browsers
▪ Devices ▪ AJAX ▪ JavaScript ▪ Mobile apps
UsersCloud: Private and
Public
Data Center
Web ▪ Mobile ▪ App logic ▪ Database ▪ Network
▪ Mainframe ▪ Virtualization ▪ SOA ▪ CDNs ▪ Third party services
SAP
Transactions
BT SAP Performance Monitoring provides full SAP performance and availability coverage
SAP End User Experience
• SAP GUI transactions
individually by names (T-Code,
GUI Window name and status)
• Users by their login names for
all users all the time
SAP Transaction Profiling
• Performance monitoring of
databases used by SAP
servers (e.g. Oracle, MS SQL,
DB2)
• SAP Transaction profiling
SAP
Network
Performance
• SAP
network
traffic
SAP Analysis & Server Perf
Management
• Syslog entries, number of
dumps, work processes
• NetWeaver, J2EE monitoring to
method level

9. Connect Intelligence: Unified Dashboard
Connect Intelligence: Application Performance Monitoring
Acceleration of business critical applications
Connect Optimisation
Connect Intelligence: Application Performance Monitoring
WAN aligned Proactive IT Business aligned
Wan & Application
Acceleration
Governance
Service Management
End-user Experience
Monitoring
Business Service
Management
Infrastructure Monitoring
Network Monitoring
Applicationmanagement
hierarchy
IT maturity
BT Connect Applications Portfolio: application and service management
Unified Dashboard: Single view of performance
Monitoring of applications, transactions, database,
Web, last mile, browser, real user
WAN Governance, application prioritisation
SMART Path selection
Connect Acceleration
Monitoring of application landscape

10. Application Landscape Consultancy
(APM Proof of Concept Proof of Value)
SAP traffic can be optimised
Identifying SAP Traffic

11. APM Proof of Value
SAP traffic can be optimised

12. BT Connect. Networks that think 12
SAP monitoring Dashboard

13. APM – Development of Intelligence
Web Based Clients : MySAP
SAP R3

14. Evolution of APM
Speed to become
aware of problems
Ability to prioritise
on business impact
Speed to Isolate
problems

15. Anytime and Anywhere

16. BT Connect
BT Connect Applications Portfolio
Connect Intelligence
July 2013