A Webinar Bridging The SharePoint Gap: Usage Meets User Performance
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GSX Solutions would like to share a co-Webinar Podcast hosted by us and our valuable Alliance partner Intlock. This session discusses topics around how to fulfill the gap between usage and user performance when using SharePoint. You will have the chance to learn the benefits of both GSX Monitor & Analyzer and Cardiolog Analytics for SharePoint sites from distinguished experts.
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A Webinar Bridging The SharePoint Gap: Usage Meets User Performance
- 1. A Webinar Bridging The SharePoint Gap: Usage Meets User Performance GSX SolutionsĀ© 2014 1
- 2. A Webinar Hosted By GSX SolutionsĀ© 2014 2
- 3. Speakers Yarin Negri - Director of Marketing and Head of US Branch @Intlock Adam Chadderdon - Channel Manager-Americas @GSX Solutions Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions GSX SolutionsĀ© 2014 3
- 4. Agenda GSX SolutionsĀ© 2014 4 Intlock In a Nutshell GSX Solutions Overview Top SharePoint IT Challenges Questions & Answers
- 5. ā¢ Yarin Negri - Director of Marketing and Head of US Branch @Intlock
- 7. Monitor How do we improve portal ROI?
- 8. Building a Stronger Portal Environment Monitor Enhance Evaluate
- 9. Our Customers were able toā¦ * Over the course of a year
- 10. How can we improve portal productivity? ā¢ Improve Search ā¢ Identify popular and unused content ā¢ Identify user challenges ā¢ Collect real-time feedback from users ā¢ Engage users
- 11. Actionable Metrics Users Content Search Web Analytics | Portal Collaboration | User Engagement
- 12. Actionable Metrics - Users Identify top users Identify departments with low usage levels Monitor mobile trends Create SP evangelists within departments Provide training and other assistance Make sure content can be accessed through popular mobile devices Web Analytics | Portal Collaboration | User Engagement
- 14. Actionable Metrics - Search Identify most popular search terms Identify failed search phrases Promote content that users are searching for Add content that is missing from the site Web Analytics | Portal Collaboration | User Engagement
- 16. Actionable Metrics - Content Detect unused sites Pinpoint unused page links Identify unused content External links Free up hard disk space Redesign homepage Prevent migration of unused content What external content is more/less engaging Web Analytics | Portal Collaboration | User Engagement
- 17. GSX Solutions Adam Chadderdon - Channel Manager-Americas @GSX Solutions Olivier Raynaut - Microsoft Specialist & Pre-Sale Manager @GSX Solutions GSX SolutionsĀ© 2014 17
- 18. About GSX Solutions Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China Indirect channel across more than 40 countries International presence in all geographies GSX SolutionsĀ© 2014 18 600 customers In 40 countries
- 19. GSX Solutions at a Glance GSX SolutionsĀ© 2014 19 Fortune 500 30% + of the Fortune 500 are customers 6 M + Monitored mailboxes 6 million mailboxes monitored by GSX Solutions Banking/ Insurance Manufacturing Consulting IT Services Consumer Goods and Retail Healthcare 600 Customers+ High customer satisfaction with over 90% maintenance renewal
- 20. Certifications and Recognitions GSX SolutionsĀ© 2014 20
- 21. Customers References GSX SolutionsĀ© 2014 21
- 22. Top 5 IT Challenges 22 Top 5 IT challenges using SharePoint for performance monitoring and reporting āI canāt track and monitor the end-user experience.ā āHow do I ensure user adoption?ā āI keep running out of resources.ā āI canāt target the source of my userās complaints.ā āI donāt know if all my sites are up and running efficiently.ā āHow do I build reports on performance and usage?ā GSX SolutionsĀ© 2014
- 23. Unified Support for Collaboration Platforms IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Microsoft Lync BlackBerry Enterprise Server Automatic reports and follow-up against SLAs Full integration with enterprise management tools Collects services availability and server statistics GSX SolutionsĀ© 2014 23 Agentless End-to-end tests Alert by profile if threshold exceeded
- 24. Monitoring Microsoft SharePoint is becoming increasingly more critical in every company The tool that used to just upload & share files, now: Works collaboratively on projects Stores and archive compliance data Monitors Social network for the Enterprise Collaborates on documents Builds Corporate Websites/Intranets and more. What was just a ānice to haveā is now a critical application that requires: Availability Exceptional performance for your users across multiple locations End-User Satisfaction and utilization to justify the cost Control over the unlimited growth of Data GSX SolutionsĀ© 2014 24
- 25. GSX Ensures End-User Satisfaction! End-User Simulations GSX Constantly Performs End User Scenarios GSX SolutionsĀ© 2014 25 At the Farm Level At the Server Level At the Site Level Detect any performance issues from the location you select Ensure that End-Users are satisfied with the performance of the application Get real, independent metrics that prove the quality of service and identifies potential bottlenecks Justify costs of new SharePoint servers with automatic forecasting reports Be aware of potential problems before any user complaints! Works on any version of SharePoint from WSS to SharePoint 2013!
- 26. 26 GSX Monitor & Analyzer - Demo GSX SolutionsĀ© 2014
- 27. GSX For SharePoint Benefits! GSX SolutionsĀ© 2014 Multi-platform and Completely Agentless Test the real End User experience Farm, Server, Site, SQL monitoring and reporting in one out of the box tool Easily control the growth of your data! 27 Manage any version of SharePoint from the same Dashboard Monitor and Report on multiple versions during a migration Easy to install, automatically discovers your environment Control your cost! Be alerted on an unexpected growth of your SQL environment Ensure End User Satisfaction and drives user adoption by constantly simulating users, alerting on performance & latency issues Compare the performance you deliver to multiple locations Justify your storage needs and SharePoint Usage!
- 28. GSX Monitor & Analyzer - Trial FREE TRIAL AVAILABLE 30-day Full Features Unlimited Users GSX SolutionsĀ© 2014 28
- 29. GSX Solutions & Intlock Bundle Offer 25% discount for any purchase of both GSX Monitor & Analyzer and CardioLog GSX SolutionsĀ© 2014 29
- 30. GSX SolutionsĀ© 2014 30 Contact us GSX Solutions sales@gsx.com @GSX_Solutions GSX Solutions Friends of GSX www.gsx.com/blog
- 31. GSX SolutionsĀ© 2014 31 Q&A Session
Editor's Notes
- Victorien Dangoumau - Channel Manager - Asia @GSX Solutions Tossin Vaithilingam - APAC presales Manager @GSX Solutions
- Victorien Dangoumau - Channel Manager - Asia @GSX Solutions Tosin Vaithilingam - APAC presales Manager @GSX Solutions
- Web parts - IIS Logs import
- Adam OK Thank you, and welcome to our Audience today, we are glad you could join us A quick introduction about GSXā¦We have been in business for over 17 years with our headquarters in Geneva Switzerland. We have 2 offices in the USA (in Buffalo, NY and one in Boston MA where I am located). Also have offices in the UK, France, Switzerland and in China. We have longstanding partnerships with Microsoft IBM and BES.
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- Adam Some of the recent awards we have received are for the Best of TechEd in 2012 for our SharePoint Product and the Best of TechEd in 2013 for our Exchange produce. We also have won the gold award from Msexchange.org.
- Adam To speak about some of our customers, we provide monitoring for companies like HSBC, Boeing and Johnson Controls. However the size of the company does not matter, what matters is how critical the messaging or SharePoint environment is.
- Adam We hear a lot of different challenges from our customers that have SharePoint. Often SharePoint is deployed in an environment and its not treated as a critical platform. From there it evolves and it can quickly become a nightmare for administrators if you donāt take control of your environment early on. It is important to measure and continuously monitor the end-user experienceā¦If your users are anything like me, I have no patience for slow page load times or slow document uploadsā¦it is important to be notified about these latency issues before your users complain and stop using SharePoint. SharePoint can evolve very quickly without any notice because it is user driven. You need to have visibility and control over the environment in order to scale your resources and capacity. Proactively Monitoring your environment allows you to quickly identify the root cause of issues before your help desk is swamped with end-user complaints. A SharePoint farm can have hundreds of sitesā¦Monitoring at the site level can be very challenging without the proper tool. It is important to monitor your environment so that you can quickly provide management with reports on Availability, Performance & Usage. Without a tool to provide reports, this task can be time consuming and nearly impossible without the data collection.
- Adam So the focus of the webinar today will be on how GSX Monitors & Reports on SharePoint environments but that is not the only platform that we can help you manageā¦ We have the functionality to monitor IBM Notes, IBM Traveler, IBM Sametime, IBM QuickR, BlackBerry Enterprise Server and of course Microsoft Exchange On-Premise, Hybrid and Exchange Online.
- Adam As everyone in this webinar probably already knows SharePoint has evolved into a very critical product! One of the more popular uses for SharePoint is of course as a document repository but more and more we see our customers using it for much more. With the increased usage, it is no longer just a ānice to haveā program but now a business critical application. This requires SharePoint to be monitored for availability, performance, end user satisfaction and usage. Proactively monitoring SharePoint can be a challenge, and outages/performance issues are no longer acceptable.
- Adam So before we jump into the demo with Olivier, some things to mention about GSX are that we are a completely agentless monitoring tool that preforms end-to-end tests focused on end-user performance. The idea being that we do more than just the standard server up and down monitoring but we proactively test your environment with real user scenarios to identify issues before your end users are impacted. For SharePoint we monitor at the Site, Server, Farm & SQL Level which allows us to dig deep into SharePoint at all levels to provide you with a complete tool to manage the environment. The technology GSX is using behind the scenes to test SharePoint consists of mainly PowerShell and Synthetic transactions...And of course the last thing to mention is that we can integrate with third party tools like System Center or other Network Monitoring toolsā¦
- Olivier
- Olivier So just to wrap up on the brief demo that you saw, some of the main benefits of GSX Monitor & Analyzer include: The ability to monitor any version of SharePoint from a single dashboard, along with the capability to Monitor Exchange & soon Lync from the same dashboard. GSX has been instrumental for some of our partners that perform migrations, before during and after the migrationā¦GSX allows for a clear view of the current and future user experience. The tool is easy to install, it automatically discovers your SharePoint farms, and it is completely agentless! Our tool helps ensure end user satisfaction and has been key for our customers to help drive user adoption by guarantee that users arenāt effected by performance issues. Utilizing GSX to trend on statistics like storage along with Intlock can help you justify your current and future storage needs
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