This webinar discusses developing monitoring and evaluation (M&E) frameworks for social service systems. It outlines a 3-phase process: reviewing literature and stakeholder inputs, suggesting core indicators, and developing a final M&E framework. Two examples of functioning social service systems are provided. Key system components that could be evaluated are also identified, including leadership, workforce capacity, financing, information management, coordination, and service delivery. The purpose of the M&E framework is to guide and monitor social service system strengthening efforts.
Young Journey Youth & Family Programs Pitch Deck 2018Jaha Wilder
This pitch deck presents Young Journey media arts education programs, projects and events, with opportunities for involvement and sponsorship. Learn more at www.YoungJourney.org
Thank you in advance for your support.
Project Controls are the data gathering, data management and analytical processes used to predict, understand and constructively influence the time and cost outcomes of a project or programme; through the communication of information in formats that assist effective management and decision making."
Beyond Projects: Creating A Winning Product Portfolio by Walter Sun at SVPMA Monthly Event May 2011
Go to link below for notes from this event
http://svpma.org/2011/07/may-2011-event/
Young Journey Youth & Family Programs Pitch Deck 2018Jaha Wilder
This pitch deck presents Young Journey media arts education programs, projects and events, with opportunities for involvement and sponsorship. Learn more at www.YoungJourney.org
Thank you in advance for your support.
Project Controls are the data gathering, data management and analytical processes used to predict, understand and constructively influence the time and cost outcomes of a project or programme; through the communication of information in formats that assist effective management and decision making."
Beyond Projects: Creating A Winning Product Portfolio by Walter Sun at SVPMA Monthly Event May 2011
Go to link below for notes from this event
http://svpma.org/2011/07/may-2011-event/
Project Management Professional (PMP) is an internationally recognized professional designation offered by the Project Management Institute (PMI). Currently, there are 452 PMP certified professionals in Bangladesh, and in the Public sector, the number of PMP certified is very few. PMP exam is hard and without compatible preparation, if you progress for this exam then it would be a waste both of your time and money.
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PMBoK 6 - Chapter 9 for Project Resource Management.
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Project Management Professional (PMP) is an internationally recognized professional designation offered by the Project Management Institute (PMI). Currently, there are 452 PMP certified professionals in Bangladesh, and in the Public sector, the number of PMP certified is very few. PMP exam is hard and without compatible preparation, if you progress for this exam then it would be a waste both of your time and money.
An introductory 4-hour crash seminar to project management. Targeted more towards functional middle managers in matrix organizations but on a longer time frame can be used for junior project managers as well.
Importance of Microsoft Project and Primavera Sagar Tilwani
This presentation discusses the difference between Microsoft Project and Primavera,their capabilities in managing project and overall project performance monitoring and controlling.
PMBoK 6 - Chapter 9 for Project Resource Management.
This presentation material is presented for CAPM students of Telkom University Bandung, Indonesia on 16 December 2018.
Project Management Professional PMI-PMP Based on PMBOK 6th EditionJohn Khateeb
Project Management Professional training course based on the new version of the PMBOK guide. This section explains the main concepts in the introduction section of the PMBOK.
How to Manage the Transition from Small, Simple to Large Complex ProjectsJeremie Averous
In this presentation given at the Industrial Project Managers group in Paris in March 2019, Project Value Delivery exposes the challenges of organizational transformation from small simple projects to large complex projects
Using Maps in Decision Making to Strengthen Programs for Orphans and Vulnerab...MEASURE Evaluation
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Bringing data users and producers together, applying tools to improve data use, and training health professionals in data-informed decision making cannot be sustained unless mechanisms are put in place to ensure that host organizations are supportive and committed to continued data use.
Recording: http://universityofnc.adobeconnect.com/p9k8b5x0d9g/
Led by Tara Nutley
The Data Demand and Use Training Materials increase the skills of M&E officers and health program staff to conduct data analysis, interpretation, presentation and use for health program improvement. Download Data Demand and Use Training Materials: https://www.cpc.unc.edu/measure/tools/data-demand-use/data-demand-and-use-training-resources
Webinar Recording: http://universityofnc.adobeconnect.com/p9rbiydyl2a/
Jack Hazerjian's presentation from the Measuring Success Toolkit webinar in September 2012. This PowerPoint is available for download, and the explanatory notes are visible below.
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Tackling issues earlier through smarter use of dataPredictX
Objectives
To share the ambition and work of The Essex Data Programme
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What we are doing
The results
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Q&A and group discussion
Running head CHILD WELFARE NEEDS ASSESSMENT .docxhealdkathaleen
Running head: CHILD WELFARE NEEDS ASSESSMENT 1
CHILD WELFARE NEEDS ASSESSMENT 2
Child Welfare Needs Assessment
Student name:
Institution Affiliation:
Date:
Child Welfare Needs Assessment
The following major steps would be required for the child welfare needs assessment to complete the project. These include:
Step 1: Brainstorming and Planning
First of all, I will consider gathering all the concern key stakeholders who will tend to serve as the task force for the needs assessment regarding the child welfare project. In context, the group will include individuals in service delivery staff, leadership, consumers as well as volunteers. During the gathering, I will create questionnaires whereby I will be asking questions relating to various factors such as duration, frequency, scope severity and perceptions the project will take and aim (Cummings, 2016). Based on brainstorming, I will initiate validated methods like Modified Delphi Technique that is a simple meeting facilitation technique to give every participant an equal chance to contribute their voices as well as ideas regarding the concern project.
Step 2: Guiding Documents
I will collect and gather feedback that directly comes from the concern task force where then I will analyze. Thereafter, I will use the analyzed data to come up with concrete solutions to act as the guideline documents for the entire child welfare needs assessment. Besides, I will ensure that the documents are well attached and published in a comprehensive manner for both task force and stakeholders involved to clearly read and understand.
Step 3: secondary data collection
In step three, I will utilize the existing sources in formulating relevant information concerning the child welfare project. Moreover, I will use the secondary data or information to support the project’s questions in regards to my surveys, interviews and focus groups. Further, I will conduct an in-depth research on the available literatures for an effective understanding on research evidence state relating to the subjective area associating to the child welfare project (Child Welfare Strategy Group).
Step 4: Primary data collection
I will also utilize both methods of collecting primary data including qualitative and quantitative methods which will help me in collecting direct information concerning the child welfare project from the people I will be serving. Some of the primary data sources I will initiate include electronic or written surveys, moderated focus groups and key informant interviews.
Step 5: Data analysis
With all data required for the project, I will tend to use both qualitative and quantitative analysis to verify the results. During the analyzing, I will seek help from a statistician who will help to predict the outcomes of the results and to determine whether the data collected ...
Running head PSYCHOLOGY1PSYCHOLOGY7Programmatic pur.docxtoltonkendal
Running head: PSYCHOLOGY
1
PSYCHOLOGY
7
Programmatic purposes and outcomes
Shekima Jacob
South University
Programmatic purposes and outcomes
Select and discuss three programmatic purposes and outcomes that should be evaluated. In your discussion, provide the rationale for the purposes and outcomes selected. It will be assumed the purposes and outcomes selected were influenced by the program being evaluated.
The program that I will be discussing is human service programs. In the abiding endeavor to enhance human service programs, service providers, policy makers and funders are more and more recognizing the significance of thorough program evaluations. They want to know what the programs achieve, what they spend, and how they must be operated to attain maximum cost efficiency. They want to recognize which programs function for which groups, and they need endings based on proof, as opposed to impassioned pleas and testimonials. The purposes should state the extensive, extensive range result that maintains the mission of the program, including content information areas, performance prospects, and values anticipated of program graduates. Purposes can be stated in wider and more stirring language than outcomes that have to be measurable and specific. Outcome is the reason nonprofit organizations struggle to build capacity and deliver programs. Measurement of outcomes is the systematic way of assessing the extent to which a program has attained its intended results.
The programmatic purposes and outcomes that should be evaluated include:
Programmatic purposes
· To monitor functions for the Health and Human Services department.
Without departments, the purpose or goals of human services would be very hard to fulfill. Human services is a very large sector that entails a wide range of skills, knowledge and disciplines focused on enhancing the well being of human both collectively and individually. Just like there are a lot of sectors in human services, so too there are a huge variety of functions of the human service programs that need to be evaluated so as to accomplish the purpose of the program (Connell, Kubisch, Schorr & Weiss, 1995). One of the programmatic purposes of human service programs is to monitor functions for the Health and Human Services department. Any department or even sector requires frequent checks to make sure that it is functioning well and according to the purpose. This purpose is very crucial in the execution of the human service program goals. It needs to be evaluated to make sure that the functions of the health and human service department are in line with the programmatic purposes of the program.
· Assessing internal control over compliance requirements to provide reasonable assurance.
The compliance requirements are very crucial in every program as they make sure that the program is in line with its goals and makes sure it works towards achieving its stipulated outcomes. This purpose needs to be evaluated to m ...
This presentation was given at the International Family Planning conference in Kampala, Uganda in November 2009 by IRH Georgetown and the Extending Service Delivery (ESD) Project.
Similar to M&E for Social Service System Strengthening (20)
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Sustaining the Impact: MEASURE Evaluation Conversation on Health Informatics
M&E for Social Service System Strengthening
1. M&E for Social Service Systems
Webinar
October 17th 2012
By Kelley McCreery Bunkers & Mari Hickmann
2. Developing M&E for
Social Service Systems
Phase I: literature reviews, stakeholder inputs,
information gathering
Phase II: suggest a core set of indicators (based
on‘best-practices,’ ‘promising practices’ or
informed recommendations)
Phase III: final M&E framework and handbook
3. Evolution of Social Service Systems
Provision of material goods to system investments
2010 Social Welfare Workforce Conference in
Capetown
2011 and 2012 Child Protection System
Conferences (Nairobi & Dakar & India)
Growing interface between child protection and
social protection systems
10. How do we know the strength of
the system?
“the strength of a system depends on its ability to carry
out its functions…which in turn is influenced by the
capacity and interactions of actors across system
levels”
- PEPFAR OVC Guidance
11. M&E of Key System Components
1. Leadership & governance
2. Well-performing workforce
3. Adequate financing
4. Information management / accountability
5. Coordination & networking
6. Service models and service delivery
12. 1. Leadership & Governance
Clear mandates, visions and strategies
Organizational structures, roles & responsibilities
National policy / policy implementation
Examples of possible indicators:
National Strategy for Addressing Child Vulnerability is
developed and approved
Is there a national Social/Child Protection policy?
Sources: Maestral, 2010; Save the Children,2008
13. 2. Well-Performing Workforce
Human resource data and staffing plans
Capacity building / training opportunities
Occupational standards and codes of conduct
Examples of possible indicators:
National human resource assessment been completed
Clear titles, competencies and functions are defined for
the different cadres of the workforce
# of social service workers / 10,000 population
Sources: Maestral, 2010; WHO, 2010
14. 3. Adequate Financing
Costs and benefits of services
National budget allocation
Financial management systems
Examples of possible indicators:
% of total national and local government spending
allocated to social services for children
Recognized cost/service (e.g., alternative care)
Sources: Maestral, 2010; Save the Children,2008
15. 4. Information Management /
Accountability
Data management systems
Clear mandates to collect specific data
Usage of data to inform policy and programming
Examples of possible indicators:
Clear monitoring and evaluation functions of key staff
involved in child protection at the national level
Data utilized to develop in X laws, policies, strategies
Sources: Save the Children, 2008; Maestral, 2010; US DHHS, 2006
16. 5. Coordination & Networking
Stakeholder mapping
Coordination mechanisms
Collaborative agreements with different actors
Examples of possible indicators include:
Terms of Reference for National Technical Working
Group is developed and approved
# of actors engaged in system disaggregated by type of
function/service offered/location, etc.
Sources: US DHHS, 2006; Maestral, 2010
17. 6. Service Models / Delivery
Mechanisms
Service delivery strategy
Clear case management practices
Promotion, prevention and response services
Examples of possible indicators could include:
Quality Service Standards exist
Case review system is in place at all levels
Data on # of children outside of parental care
Sources: US DHHS, 2006; BCN & UNICEF, 2009
18. The purpose of this M&E
framework is to…
Guide countries in designing/implementing social
service system strengthening efforts
Provide a framework to monitor system improvements
Deliver strong evidence to support national strategies
and advocacy
Provide a foundation for global monitoring of social
service system strengthening efforts
19. But it is not…
Meant to be used by service providers to
evaluate the impact a targeted intervention(s)
Meant to provide qualitative indicators (which are
recommended to complement quantitative)
20. What we know (or think we know)
M&E of Child/Social Protection Systems is nascent
But there is helpful documentation, info and tools to support
Semi-relevant examples from the U.S. child welfare system
and systems development from Eastern Europe
But these are not perfect, and not necessarily applicable to
all countries we’re working in
Applicable & relevant lessons from health system
strengthening
But health ≠ equal child social services
21. What we would like from you
Overall reactions and feedback
Are there examples of social welfare system
assessments (outside the U.S.)?
Are there examples of Ministries/Governments that
monitor or evaluate (parts of) their social service
system?
Do any of the programs that you work in or with use
indicators that monitor any of the 6 system
components?
22. How you can contribute
1. Raise you hand to speak
2. Type comments / questions into the chat box
3. Join the discussion online at:
http://childstatus.net/social-service-systems/
4. Email us:
• Mari Hickmann: mhickmann@futuresgroup.com
• Kelley McCreery Bunkers:
kelleybunkers@gmail.com
23. THANK YOU!
MEASURE Evaluation is a MEASURE project funded by the U.S.
Agency for International Development and implemented by the
Carolina Population Center at the University of North Carolina at
Chapel Hill in partnership with Futures Group International, ICF Macro,
John Snow, Inc., Management Sciences for Health, and Tulane
University. Views expressed in this presentation do not necessarily
reflect the views of USAID or the U.S. Government. MEASURE
Evaluation is the USAID Global Health Bureau's primary vehicle for
supporting improvements in monitoring and evaluation in population,
health and nutrition worldwide.
Visit us online at http://www.cpc.unc.edu/measure.
Editor's Notes
MARI – 2 mins Welcome and thank you for joining. Today we are going to present information about ‘social service systems’ and what is meant by that term, and how this system can be monitored and evaluated. This activity is lead by a PEPFAR-supported project, MEASURE Evaluation, a consortium of six organizations lead by the University of North Carolina. My name is Mari Hickmann, M&E advisor at Futures Group International and OVC M&E technical advisor for MEASURE Evaluation, with experience working with livelihood and OVC-related programs in Asia and Sub-Saharan Africa. I’m joined as a presenter by Kelley McCreery Bunkers, a child protection expert with more than twenty years of professional experience in E. Europe, Latin America and E. Africa. First, Kelley and I will be making a 20-30 minute presentation. We will then open any remaining time to questions, comments and discussion. And you will see that we do have specific questions we’d like to ask you all towards the end. If there are urgent questions, please feel free to type them into the chat box. Otherwise, please hold until the end. Stakeholder options Service provider Government Donor Other Are you based in: Sub-Saharan Africa Asia Latin America United States Other
MARI – 2 mins MEASURE Evaluation is supporting PEPFAR in the effort to develop a M & E Framework for the Social Service System. We have recently initiated this work and our first phase includes a thorough literature review of peer reviewed and non-peer reviewed documentation. We have gathered literature from the child protection and social protection arenas, as well as examples from the US child welfare system and systems strengthening efforts in Eastern Europe. At the end of this review, a core set of indicators will be presented for discussion. The next phase of the work will include finalization of the M & E Framework and a handbook to support design and implementation of the framework in the different countries where PEPFAR and their partners are engaged in systems strengthening work. We are trying to gather as much information as possible related to existing M & E frameworks, related indicators and promising practices. We also recognize that there might be gaps and want to highlight these when it occurs. This webinar is the first step in a longer process. Our goal today is to share our objectives and progress to-date with you, and we are excited about learning from your experience and hope to gather as much existing information as possible to help the new M & E Framework be as informed as possible and relevant to the countries where PEPFAR is engaged. We envision hosting more webinars throughout the process to ensure active participation and engagement of key stakeholders. While we will get into the details pertaining to M&E of social service systems, we first want to take a quick step back to set the stage in the broader context of what a social service system is and how it may function.
KELLEY – 2 mins In recent years, progress has been made in defining, designing and implementing different system strengthening related interventions. There has been a growing focus on and recognition of systems within the health, child protection and social protection fields. However, it is apparent that these service systems, especially those with a child focus, have not always been universally strengthened. Rather, focus has been placed on certain components of the larger system. Furthermore, current system strengthening interventions are not always coordinated and clearly defined, nor are they necessarily sustainable. In part due to the benefits of many years of health system strengthening, many child protection and/or OVC-related interventions now prioritize attention to social service system strengthening in the support that is being provided to countries. To clarify, the new PEPFAR Guidance for OVC refers to this as the Social Service System. There are several definitions that have also been utilized to describe this including social welfare system or social development system. The term social service system that is utilized by PEPFAR, as will be presented in the next slide, has as the overarching goal ensuring the welfare and protection of vulnerable children and other populations.
KELLEY – 2 mins The new PEPFAR Guidance for OVC defines the social service system as a combination of both social protection (welfare) and child protection systems. As illustrated above, the social service system that is envisaged has as it primary purpose to ensure the welfare and protection of children and other vulnerable populations. This system includes components that aim to reduce poverty and vulnerability as well as those that protect children from abuse, neglect and exploitation. There are six main components to that make up a system and all of these components must work together to enhance the effectiveness of the larger system. These six components reflect much of what the health system has developed in terms of their generic "building blocks" of the health system. These elements are also similar to core system components identified in much of the child protection systems literature The six components are linked, multi-dimensional and adaptable, but all are necessary for the larger system to function. Identifying these six elements of the social service system is and important part of the process and should result in targeted and informed interventions, strategies and investments.
MARI – 1min To illustrate the system we are talking about, we want to walk through two brief examples of a functional system. These are merely illustrations and we recognize that intervention strategies, response mechanisms, and actors in this system vary from country to country. But our hope is that these illustrations get us thinking about how systems should work, and how we can assess functionality and break downs within a system.
MARI – 2 mins In our first example, a child is identified as malnourished and presents signs of stunting. This child’s entry point into the system is through the health extension worker, who refers the caregiver/child to a local health clinic where they qualify for free treatment. At the same time, the family also receives a voucher for access to receive food from the local community food bank. The health extension worker continues to monitor this household. In doing so, they determine the family could benefit from additional social services. They refer a social welfare officer to the household and the family is referred to local parenting classes, as well as the office that oversees cash transfers. Over time, household wellbeing improves and the child is back at a healthy weight. The family is able to provide for their children, with support from various programs.
KELLEY – 2 mins A neighbor suspects that the child next door is being abused. She reports it to the local authorities. The local authorities document the concern and identify a social worker to make house visit. The social work goes to the home, meets with the mother and then child and completes an assessment of the child and family situation. The SW does not detect abuse rather identifies that single mother is overwhelmed, unemployed and in need of support. A case plan is developed, together with the parent and child. It is the clear that the mother needs assistance to get back on her feet and to be able to provide for her child. Options are explored within the extended family for some temporary care of the child. No extended family members are willing or able to care for the child so a caregiver from the community is identified. The care situation is approved by local authorities, based on a best interests determination. In the interim, the mother attends a parenting class and is accepted by a local NGO to participate in an IGA scheme. Eventually the child is reintegrated in the family and the social worker monitors the case until it is determined that the child's safety and well-being are secured.
MARI – 2 mins While there are many break downs that may occur to this system, following the six components described earlier, some examples of the challenges that might occur with the first case include the following: First, coordination between health extension workers and social welfare officers may not occur or be as successful as we’d like to see Second, the existing work force may not be able to handle all cases in a community and are overburdened Finally, financing for cash transfers, vouchers and subsidies may be insufficient to support those in need and as a result, families cannot accessible key services or are put on a waitlist
KELLEY – 2 mins Some examples of the challenges that might occur with the second case include the following: First, local government authorities mandated with child protection might not be present at the community or town level, reflecting a challenge with the leadership and governance component of the system. Similarly, data collection systems around children placed in temporary care (either with extended family, community members or foster care) might not be collected. Finally, service delivery mechanisms and tools used to ensure participation of the family and child (depending upon the age and capabilities of the child) and to make an informed decision regarding best interests determination might not be defined, practiced or required.
MARI The mounting attention to social service system strengthening is the wave of the future and welcomed by stakeholders around the globe. Yet these initiatives will not be sustainable without a monitoring strategy that enables decision-makers to assess the existing system, monitor improvements and advocate for targeted system strengthening needs. The M&E framework should include key indicators to monitor core components of the system – and provide information on where the system may need improvement. This includes looking at input, output, process and outcome indicators.
MARI There are six main components to that make up a system and all of these components must work together to enhance the effectiveness of the larger system. These six components reflect much of what the health system has developed in terms of their generic "building blocks" of the health system. These elements are also similar to core system components identified in much of the child protection systems literature The six components are linked, multi-dimensional and adaptable, but all are necessary for the larger system to function. Identifying these six elements of the social service system is and important part of the process and should result in targeted and informed interventions, strategies and investments. The descriptions we use here are summaries from the PEPFAR OVC Guidance and in the context of this webinar are for illustrative purposes only. These brief descriptions are meant for you to consider monitoring and evaluation of this component and how it should be done, or maybe is already being done within one of your programs or within an entity you work with. For each of the 6 components we will provide a brief description, as well as some of our current thinking and examples of SOME indicators. These are not meant to be final indicators, nor are we suggesting these are comprehensive. But moreso to give us an idea of what we’re looking at and points for discussion.
KELLEY Would include governments with clear mandates, visions and strategies in place. Organizational structures at all levels, clear understanding of roles and responsibilities of all key actors involved, effective lines of communication across departments and sectors. Examples of possible indicators: A National Strategy for Addressing Child Vulnerability is developed and approved Ministry x has approved/updated job descriptions for all key staff involved in social service system
KELLEY
KELLEY
MARI
MARI
MARI
MARI – 1 min Our intention is to develop an M&E framework that can monitor the strength of a country’s social service system. Collection and use of such data will provide information for country decision-makers to inform program and policy development. This framework is also intended to provide a foundation for global monitoring of social service system strengthening efforts.
KELLEY – 2 mins We hope that through this process we will be able to develop a M & E framework for the larger social service system. This should not be considered as a tool to evaluate or assess a specific intervention of a project. What we hope it will be able to do eventually is to help guide and inform the development of M & E frameworks, indicators and data collection methods of all key stakeholders involved in this important work so that the data flows from and is reflective of the many different stakeholders involved in the social service system and their different interventions.
KELLEY – 3 mins In initiating this work we do know that there are significant, albeit nascent, work being done on systems within the child protection and social protection arenas. We are reviewing the impressive work that has been done in those fields and are utilizing indicators and promising practices where available. We are also reviewing the US child welfare system and looking towards that model for possible indicators and guidance. The extensive work on strengthening child protection systems in Eastern Europe over the past two decades is also providing examples of what we might include in this new framework. With all of these were are also very aware of how they will need to be contextualized to the countries and cultures present in the countries where PEPFAR works.