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Mcdonalds logistics

The document discusses McDonald's operations in India. It includes: 1) McDonald's first opened in India in 1996 in New Delhi and does not serve beef or pork. It is now owned through joint ventures across India. 2) McDonald's philosophy is quality, service, cleanliness and value (QSCV). It sources ingredients from 35 suppliers nationally and was the first fast food chain to establish a cold supply chain across India. 3) As of today, McDonald's has 242 restaurants in India serving over 500,000 customers daily. Its supply chain management involves inbound, operations, and outbound logistics.

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Group members • 3542 ESMERALDA NORONHA • 3544 SHAHVIR PATELL • 3546 KANGEL RODRIGUES • 3548 PRICILLA SHAH • 3550 ASHWIK SHETTY
Fact file McDonalds India
Grand Opening  The 1st McDonald's restaurant in India opened on 13th October 1996 at Basant Lok in New Delhi.  It was the first McDonald's restaurant in the world to not serve beef and pork based products. Its authority on non-beef and non-pork products still remains unchallenged.
Ownership  McDonald's in India is a joint-venture partnership run by two Indians,Amit Jatia’s company, Hardcastle Restaurants Private Limited owns and manages McDonald's restaurants in the west.  While in the north, McDonald's Restaurants are owned and managed by Vikram Bakshi’s Connaught Plaza Restaurants Private Limited"
Philosophy McDonald’s philosophy of QSCV (Quality, Service, Cleanliness and Value) is the guiding force behind it’s service to the customers in India.
Suppliers  Every McDonald’s burger has nine different ingredients, which are sourced, from 35 suppliers across the country before it reaches the consumer
Suppliers of McDonalds India
Pioneered cold chain McDonald’s was the first fast food joint to pioneer the establishment of Cold Chain across India which helps maintain freshness and nutrition in every product
McDonalds as of today Today, McDonald’s has 242 restaurants operating in India serving over 5,00,000 customers’ everyday.
McDonalds' India supply chain management
In any organization logistics involves 3 phases Inbound logistics Operations Outbound logistics
What is Inbound logistics? Inbound logistics is the movement of materials from suppliers and vendors into production processes or storage facilities.
Process Optimization
ORDER PROCESSING BY Mcdonald’s • Cashless payments/online payments -online menu -Delivery fees -redeeming discounts -cancellations • Mcdonald’s Delivery
MC DONALDS INFORMATION SYSTEMS
TRANSACTION PROCESSING SYSTEM (TPS) “POINT OF SALE” SYSTEM DECISION SUPPORT SYSTEM (DSS) “MADE FOR YOU” SYSTEM
CUSTOMER SERVICE ADOPTS “F.A.C.E.S” PEP- PEOPLE , EQUIPMENT AND PRODUCT MIHU- MAY I HELP YOU  EARTH EXPERIENCE AND SKY EXPERIENCE
Beverage Suppliers • Coca Cola is McDonald’s beverage partner.
Packaging. McDonald's has a global package design for their to-go bags and fountain drink cups.
McDonald’s also offer access to Nutrition facts with QR code Packaging.
Transportation • The transportation of McDonald’s has been completely outsourced and since 80 percent is in refrigerated truck movement. • The products are transported in a dedicated fleet of refrigerated trucks to the company’s Distribution Centres. • Multi-temperature and single temperature trucks then transport the fast food swiftly to the McDonald’s restaurants across the country.
Through Cold Chain logistics • McDonalds’ entire network supply-chain consists of movement of goods through a cold chain. • Suppliers are also a part of this cold chain. • McDonalds have the largest refrigerated movement of products in India
• An interesting and innovative feature of this cold chain is that the same truck can carry products at different temperatures, ranging from  frozen products at -18C to -25C,  chilled products from 1C-4C  dry products at ambient temperatures.
Reverse logistics • The buns are packed in plastic crates to ensure their quality. • These crates have to go back to the bakeries, that’s when return logistics takes place.
Radhakrishna Foodland Pvt. Ltd • Sole Distribution Partner of the fast food chain. • Manages the 4 DCs and since it has a transport division, handles the truck movement in the supply-chain right through the country. • McDonald’s expects its distribution partner to meet its standards of ‘cold, clean and on-time delivery ’.
• There are only two products buns and Cokes, which are sent directly to the restaurants. Buns have a limited shelf life, hence they are sent directly to the outlets, while Coca Cola is also sent directly to ensures quick dispatch of its products.
Thank you
A special thanks to • Mr. Damodar,lobby manager,mcdonalds bandra • Mrs Renuka koppula,floor manager,mcdonalds malad. • Someshwar Walinjkar,employee mcdonalds,Vasai