Worlds leading food
service retailer
30,000 restaurants
119 countries
47 million people
Well known &
valuable brand
Quick service
Informal eating out
markets
Richard James "Dick" McDonald Maurice James "Mac" McDonald
American fast food pioneers who
established the first McDonald's restaurant
at 1938 North E Street and West 14th Street
in San Bernardino, California in 1940.
BRANDING
McDonald’s is an example of brand franchising.
Restaurants are run in accordance with McDonald’s
standards of quality ,cleanliness, service and value.
Cooking processes broken into small
tasks enabling staff to become highly
efficient and adept in all tasks , and no
warming trays, only cooked after order is
taken.
BUILDING BRAND EQUITY
A modern progressive burger company.... delivering a
modern customer experience.
SALIENCEDEPTH
Logo with the yellow ‘M’.
RONALD the laughing clown for kids
Famous/top of mind.
Tag lines such as “I’m Loving It”.
Childhood memories.
BREADTH
Consumers link to McDonalds
When they want to eat something
tasty and clean .
Covering broad amount of
demands.
Breakfast/coffee.
PERFORMANCE | IMAGERY
Largest chain
of fast food
restaurants .
 Convenient locations
and opening hours.
 Speed , accuracy and
accessible prices.
User profiles
-Aimed at
everyone.
Fun, efficient, and pervasive
Great past experiences and
meeting place for young
adults.
JUDGEMNETS | FEELINGS
 Response
What about you?
 OBJECTIVE
To reach positive,
accessible reactions.
RESONANCE
Relationships: What about you and me?
Consumer recognition-known all over the world
-always a choice
 Intense, active loyalty-regular, repeat purchases
and rewards for its customers.
MARKET SEGMENTATION
 GEOGRAPHIC
McDonald’s sells
burgers aimed at
local markets.
INDIA-Lamb for beef
due to religious issues
MEXICO-More chilli
sauce
Teriyaki burger in Japan
 DEMOGRAPHIC
 Children: Happy meals ,toys , playgrounds
 Young Adults: WIFI
Women: Low calorie items
AGE:
INCOME:
Prices are listed by analysing
people’s income in a particular
region.
 Psychographic
Children-Fun Place Businessman-Quick Service Teenagers-Savings
 BEHAVIOURAL
 Reason & occasion
 Frequency & quantity
 Product usage
 Source of purchase
POSITIONING
McDonald’s positioning strategies focus on:
 Kids via “RONALD McDonald”.
Family via “I Am Loving It”.
Teenagers via introduction of McCafe.
Sponsors for international and national
Events
Hellenic world foundation for children
PRICING STRATEGY
 PRODUCT LINE PRICING
 PRODUCT BUNDLE PRICING
 PROMOTIONAL PRICING
 VALUE PRICING
S.W.O.T ANALYSIS
 STRENGHTS Most
Recognised
“Fabulous marketing strategies”
 WEAKNESS
 OPPURTUNITIES
 THREATS
Foreign currency fluctuation
McDonald’s
CONCLUSION
GRACIAS
Created by Nitesh Nair, NIT Surat , during a
marketing internship by Prof. Sameer Mathur,
IIM Lucknow.

McDonald's Case Study

  • 2.
    Worlds leading food serviceretailer 30,000 restaurants 119 countries 47 million people Well known & valuable brand Quick service Informal eating out markets
  • 3.
    Richard James "Dick"McDonald Maurice James "Mac" McDonald American fast food pioneers who established the first McDonald's restaurant at 1938 North E Street and West 14th Street in San Bernardino, California in 1940.
  • 4.
    BRANDING McDonald’s is anexample of brand franchising. Restaurants are run in accordance with McDonald’s standards of quality ,cleanliness, service and value. Cooking processes broken into small tasks enabling staff to become highly efficient and adept in all tasks , and no warming trays, only cooked after order is taken.
  • 5.
    BUILDING BRAND EQUITY Amodern progressive burger company.... delivering a modern customer experience.
  • 6.
    SALIENCEDEPTH Logo with theyellow ‘M’. RONALD the laughing clown for kids Famous/top of mind. Tag lines such as “I’m Loving It”. Childhood memories. BREADTH Consumers link to McDonalds When they want to eat something tasty and clean . Covering broad amount of demands. Breakfast/coffee.
  • 7.
    PERFORMANCE | IMAGERY Largestchain of fast food restaurants .  Convenient locations and opening hours.  Speed , accuracy and accessible prices. User profiles -Aimed at everyone. Fun, efficient, and pervasive Great past experiences and meeting place for young adults.
  • 8.
    JUDGEMNETS | FEELINGS Response What about you?  OBJECTIVE To reach positive, accessible reactions.
  • 9.
    RESONANCE Relationships: What aboutyou and me? Consumer recognition-known all over the world -always a choice  Intense, active loyalty-regular, repeat purchases and rewards for its customers.
  • 10.
    MARKET SEGMENTATION  GEOGRAPHIC McDonald’ssells burgers aimed at local markets. INDIA-Lamb for beef due to religious issues MEXICO-More chilli sauce Teriyaki burger in Japan
  • 11.
     DEMOGRAPHIC  Children:Happy meals ,toys , playgrounds  Young Adults: WIFI Women: Low calorie items AGE: INCOME: Prices are listed by analysing people’s income in a particular region.
  • 12.
     Psychographic Children-Fun PlaceBusinessman-Quick Service Teenagers-Savings  BEHAVIOURAL  Reason & occasion  Frequency & quantity  Product usage  Source of purchase
  • 13.
    POSITIONING McDonald’s positioning strategiesfocus on:  Kids via “RONALD McDonald”. Family via “I Am Loving It”. Teenagers via introduction of McCafe. Sponsors for international and national Events Hellenic world foundation for children
  • 14.
    PRICING STRATEGY  PRODUCTLINE PRICING  PRODUCT BUNDLE PRICING  PROMOTIONAL PRICING  VALUE PRICING
  • 15.
    S.W.O.T ANALYSIS  STRENGHTSMost Recognised “Fabulous marketing strategies”
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
    Created by NiteshNair, NIT Surat , during a marketing internship by Prof. Sameer Mathur, IIM Lucknow.