Evaluating the Effectiveness of Academic Leadership Programmes - a Way Forward
Presented by Linda McKellar (formerly McLain) at the TEMC conference, Melbourne, October 2010
A study of leadership qualities required by academicians to build world-class universities and how to create and nurture a positive environment to enhance these leadership qualities thereby ensuring sustainability of the higher institution of learning.
This powerpoint presentation talks about academic leadership with focus on how to improve instruction and how to empower teachers to be become excellent teachers.
An overview Instructional Leadership, Educator Effectiveness and the Teacher-Principal Partnership.
Discover best practices and staff development tools with this in-depth brief on SB-191 implementation
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• Understanding the rubric
• Making the shift
• The teacher-principal partnership
• Developing teacher leaders
• Fostering talent
• Peer practices
A study of leadership qualities required by academicians to build world-class universities and how to create and nurture a positive environment to enhance these leadership qualities thereby ensuring sustainability of the higher institution of learning.
This powerpoint presentation talks about academic leadership with focus on how to improve instruction and how to empower teachers to be become excellent teachers.
An overview Instructional Leadership, Educator Effectiveness and the Teacher-Principal Partnership.
Discover best practices and staff development tools with this in-depth brief on SB-191 implementation
Highlights
• The importance of Instructional Leadership
• Understanding the rubric
• Making the shift
• The teacher-principal partnership
• Developing teacher leaders
• Fostering talent
• Peer practices
Instructional Leadership: Creating the Conditions #leadership20Chris Wejr
Presentation given on October 30, 2012 as part of the #Leadership20 learning series MOOC. Inquires about and describes successful strategies and ideas to create instructional leadership in schools.
This workshop deals with instructional leadership using the Sergiovanni model and looks at how the instructional leader can transform a school culture from a culture of teaching to a culture of learning using PLCs.
Objective:
Identify the skills and characteristics of an instructional leader;
Apply the concepts and news about instructional leadership;
Analyse the roles and function of the principal as instructional leader;
Reflect on how the teacher can become an instructional leader; and Make a career plan
Credit to PhySci 3
Reflection paperPaper
Yu Liang
Student ID : 628399Comment by S L: No space here.
Trinity Western University
LDRS 303 I3 - Contemporary Leadership Approaches
Steven Stephen Liang
May 17, 2022
Chapter 11Comment by S L: Do not leave a line between the heading and the paragraph.
After reading chapter 11 I learned that adaptive leadership is how leaders motivate their followers to adapt and respond to changes, problems and challenges. Unlike authentic leadership, which focuses on the characteristics of the leader, adaptive leadership emphasizes the complex interactions of leaders and followers in different contexts. In general, adaptive leadership focuses on how followers change and adapt to new situations. It asks leaders to address three situational challenges: 1) technical challenges, 2) technical and adaptive challenges, and 3) adaptive challenges.Comment by S L: This is not APA.
An important point for me in this chapter is that adaptive leadership is follower-centric. Adaptive leaders always help their followers do what they need to do to adapt to the challenges or problems they face (Northouse, 2018). I think this is important. I remember when I was in Vancouver Premier College before because our team members did not understand the instructions given by the teacher during the group work process. Later, under the active discussion of our group, he finally adapted to the topic given by the teacher teacher, and we got good grades.Comment by S L: Awkward. Unclear.
I will apply this leadership style to my practice. At home, this entails encouraging each family member to deal with tough life issues. At work, this entails encouraging employees to adapt to challenges and thrive when faced with them. In a community, adaptive leadership involves encouraging community members to deal with problems, such as disease outbreaks, natural disasters, or terrorism. A key advantage of adaptive leaders is that they can adapt their leadership methods to the situation.Comment by S L: A little repetitious. I'd like to see more specifics.
Adaptive leadership has to do with the culture I come from. I grew up in a culture of transparency and openness. Adaptable leaders must face challenges with transparency and openness. Adaptive leadership can also be rooted in other cultures, including those that support change. This will ensure success when implementing the change program.Comment by S L: You are introducing something new in your conclusion.
Reference
Preece, J. (2016). Negotiating service learning through community engagement: Adaptive 434
leadership, knowledge, dialogue and power. Education as Change, 20(1), 104–125.
Edwin. Did someone help you with this?
You citation and reference doesn’t match.
2
Leadership
Eighth Edition
3
To Madison, Isla, and Sullivan
4
Leadership
Theory and Practice
Eighth Edition
Peter G. Northouse
Western Michigan University
5 ...
Instructional Leadership: Creating the Conditions #leadership20Chris Wejr
Presentation given on October 30, 2012 as part of the #Leadership20 learning series MOOC. Inquires about and describes successful strategies and ideas to create instructional leadership in schools.
This workshop deals with instructional leadership using the Sergiovanni model and looks at how the instructional leader can transform a school culture from a culture of teaching to a culture of learning using PLCs.
Objective:
Identify the skills and characteristics of an instructional leader;
Apply the concepts and news about instructional leadership;
Analyse the roles and function of the principal as instructional leader;
Reflect on how the teacher can become an instructional leader; and Make a career plan
Credit to PhySci 3
Reflection paperPaper
Yu Liang
Student ID : 628399Comment by S L: No space here.
Trinity Western University
LDRS 303 I3 - Contemporary Leadership Approaches
Steven Stephen Liang
May 17, 2022
Chapter 11Comment by S L: Do not leave a line between the heading and the paragraph.
After reading chapter 11 I learned that adaptive leadership is how leaders motivate their followers to adapt and respond to changes, problems and challenges. Unlike authentic leadership, which focuses on the characteristics of the leader, adaptive leadership emphasizes the complex interactions of leaders and followers in different contexts. In general, adaptive leadership focuses on how followers change and adapt to new situations. It asks leaders to address three situational challenges: 1) technical challenges, 2) technical and adaptive challenges, and 3) adaptive challenges.Comment by S L: This is not APA.
An important point for me in this chapter is that adaptive leadership is follower-centric. Adaptive leaders always help their followers do what they need to do to adapt to the challenges or problems they face (Northouse, 2018). I think this is important. I remember when I was in Vancouver Premier College before because our team members did not understand the instructions given by the teacher during the group work process. Later, under the active discussion of our group, he finally adapted to the topic given by the teacher teacher, and we got good grades.Comment by S L: Awkward. Unclear.
I will apply this leadership style to my practice. At home, this entails encouraging each family member to deal with tough life issues. At work, this entails encouraging employees to adapt to challenges and thrive when faced with them. In a community, adaptive leadership involves encouraging community members to deal with problems, such as disease outbreaks, natural disasters, or terrorism. A key advantage of adaptive leaders is that they can adapt their leadership methods to the situation.Comment by S L: A little repetitious. I'd like to see more specifics.
Adaptive leadership has to do with the culture I come from. I grew up in a culture of transparency and openness. Adaptable leaders must face challenges with transparency and openness. Adaptive leadership can also be rooted in other cultures, including those that support change. This will ensure success when implementing the change program.Comment by S L: You are introducing something new in your conclusion.
Reference
Preece, J. (2016). Negotiating service learning through community engagement: Adaptive 434
leadership, knowledge, dialogue and power. Education as Change, 20(1), 104–125.
Edwin. Did someone help you with this?
You citation and reference doesn’t match.
2
Leadership
Eighth Edition
3
To Madison, Isla, and Sullivan
4
Leadership
Theory and Practice
Eighth Edition
Peter G. Northouse
Western Michigan University
5 ...
BUS 500 SyllabusMASTER IN BUSINESS ADMINISTRATION PROGRAMVannaSchrader3
BUS 500 Syllabus
MASTER IN BUSINESS ADMINISTRATION PROGRAM
BUS 500
Organizational Leadership
Syllabus
Table of Contents
Course Description 3
Course Learning Outcomes (CLOs) Linked to Program Outcomes 4
CLA Linking Table 5
Detailed Course Outline 6
Course Description
COURSE NAME
Organizational Leadership
CODE
BUS 500
UNITS
3
LENGTH OF CLASS
8 weeks
COURSE DESCRIPTION
This course introduces the organizational leadership program at an advanced level. It discusses Kouzes & Posner’s model of leadership as applicable to business organizations. Students have the opportunity to examine their own leadership styles in the light of this model. Through their studies, students are able to assess, understand, and improve their own approach to leading, as well as their ability to select and evaluate leaders.
REQUIRED TEXT
Kouzes, J. M., & Posner, B. Z. (2017). The leadership challenge: How to make extraordinary things happen in organizations (6th ed.). John Wiley & Sons
ISBN: 9781119278962
METHOD OF INSTRUCTION
The course is conducted in a hybrid modality. Students interact with each other and with the faculty in a classroom setting and in an online learning system. Learning will be facilitated through lecture-discussions, presentations, cooperative learning, and case studies.
SCOPE
Student outcomes are measured through professional individual assignments, discussion postings, comprehensive learning assessments, and class participation.
Course Learning Outcomes (CLOs) Linked to Program Outcomes
Learning outcomes are statements that describe significant and essential learning that learners have achieved, and can reliably demonstrate at the end of the course. Learning outcomes identify what the learner will know and be able to do by the end of a course – the essential and enduring knowledge, abilities (skills) and attitudes (values, dispositions) that constitute the integrated learning needed by a graduate of this course. The learning outcomes for this course summarize what you can expect to learn, and how this course is tied directly to the educational outcomes of your MBA degree.
Course Learning Outcomes (CLOs)
MBA Program Outcomes
(K) Knowledge
(S) Skill
(A) Attitude
1. Integrate an understanding of leadership and the five (5) practices as a major function of an organization.
1
K
2. Effectively determine and summarize the role of leadership practices and commitment behaviors.
1
K, S
3. Develop critical thinking and reasoning skills to observe leadership practices and commitment behaviors in the work environment.
2, 5
K, S, A
4. Formulate an understanding of the practices leaders use to foster innovation and implement change and apply those leadership practices along with commitment behaviors to global business situations. Effectively summarize how the role corporate diversity and globalization impacts these practices.
1, 2, 4, 5
K, S, A
5. Assemble knowledge about the essentials of strengthening others. Develop independent, c ...
Developing Leaders Through a Structured Leadership Development ProgramWong Yew Yip
Many organizations realize the importance of effective leadership to enable an organization to achieve its vision, mission and strategic objectives and to make the organization successful. These organizations place high priority on the training and development of their leaders at various levels and embark on leadership development programs.
Unfortunately, many organizations go for the so-called "quick wins" by conducting a 2-5 days leadership development program, believing this will solve their leadership issues and booster business performance. These organizations have got to be realistic as it is just impossible to develop and turn people into instant effective leaders in 2-5 days.
To develop effective leaders, a Structured Leadership Development Program is needed with a proper process and blueprint for implementation, the duration of which could be at least 6 months.
This presentation, provides the L&D professionals, and non L&D personnel an idea on how to get results from the training in their organization using Kirkpatrick's model.
Distance Learning, Online Teaching [19+ Years]
• Possess substantial strengths in distance learning, adult education, teaching with technology, student and faculty relations, higher education, and curriculum development.
• Significant experience as an adjunct online faculty member, Core Faculty, Dissertation Chair, Committee Member, Curriculum Developer/Author, and Faculty Development Manager.
• Create a safe, respectful, and welcoming learning environment.
• Specialize in working with new students, first generation students, and academically under-prepared students.
• Developed an exceptional record of academic excellence, end-of-course evaluations, collaboration, communication, mentoring, coaching, and professionalism.
• Computer proficient with online classroom platforms that include WebCT, eCollege, Canvas, Sakai, Moodle, Educator, Desire2Learn, Blackboard, Brightspace and others.
Dissertation Chair and Mentor [Remote, 11+ years]
• Provide high quality instruction, direction and mentorship for assigned students throughout all phases of the dissertation process.
• Provide timely and supportive mentoring throughout the student’s process of developing, researching, writing, and revising the dissertation.
• Participate in the Defense process of a student’s Prospectus and final Dissertation.
• Facilitate the successful completion of all IRB protocols.
Faculty Development [Remote, 10+ years]
• Served as a Trainer and Mentor for New Faculty Members.
• Performed faculty peer reviews and assessed classes based upon best practices and adult learning theories.
• Inspired faculty to improve their facilitation practice by leading online faculty workshops.
Curriculum Development [Remote, 12+ years]
• Authored hundreds of courses as a SME for multiple schools, including undergraduate and graduate courses.
• Strong knowledge and application of adult cognitive learning theories and instructional design methodologies.
• Develop content and assessments that met learning objectives, including discussions and assignments.
Background Includes: Various Online Schools (08/05 – Present)
Online Instructor, Doctoral Committee Member, Dissertation Chair, Faculty Development, Curriculum Development.
Gimme SHELDR! Preparing for Strategic LeadershipDouglas Anderson
Presented at 2017 American College of Healthcare Executive (ACHE), Congress, March 2017. The thirst for how to develop strategic minded leaders at all levels will be quenched in this workshop-style seminar. The seminar will help students reflect, think and communicate strategically, and provide methods on how to develop strategic minded leaders at all levels including themselves. Students will be introduced to the Strategic Health Leadership (SHELDR) competency model followed by a self- assessment. Research on the SHELDR competencies, overview of successful strategic leaders (i.e., competencies applied most or wish they had more of), and distillation of strategic leader development programs according to experts will be presented.
Learning Objectives:
a. Differentiate managerial versus strategic leadership competencies, learn from successful leaders and develop plans to develop strategic minded leaders including themselves
b. Challenge students to develop a personal ethos statement and communicate strategically
APPLYING THE CONCEPT(total of 39; average of 3 boxes, 18.docxjewisonantone
APPLYING THE CONCEPT
(total of 39; average of 3 boxes, 18
applications per chapter; partial
listing below)
1.1 Leadership Managerial Roles
2.3 Achievement Motivation
Theory
3.2 The Leadership Grid
4.2 Using Power
5.3 Path-Goal Leadership
6.3 Selecting Conflict
Management Styles
7.1 In-Groups versus Out-Groups
8.4 Group Problem People
9.4 Transformational or
Transactional Leadership
10.1 Low- or High-Performance
Culture
11.2 Strategic Thinking
12.2 Traditional or Learning
Organization
WORK APPLICATION
(total of 107; average of 9 per
chapter; sample below)
1.4 Are the managers where you
work(ed) effective at
influencing their employees
to bring about change?
Explain.
CASES: CHAPTER OPENING
1. General Electric (GE)
2. Lorraine Monroe
3. Market America
4. Mark Cuban
5. Indra Nooyi (PepsiCo)
6. The Ranch Golf Club
7. Joel Osteen
8. John Chambers (Cisco)
9. Oprah Winfrey
10. Andrea Jung (Avon)
11. Google
12. Rick Wagoner (GM)
COMMUNICATION SKILLS
(total of 84; average of 7 per
chapter; sample below)
3.5 Which of the three process
motivation theories do you
prefer? Why?
SKILL-DEVELOPMENT EXERCISES
(total of 30; average of 2 per
chapter)
1.1 Getting to Know You by
Name
1.2 Identifying Leadership
Traits and Behaviors
2.1 Improving Attitudes and
Personality Traits
2.2 Personality Perceptions
2.3 Ethics and Whistleblowing
3.1 Writing Objectives
3.2 Giving Praise
4.1 Influencing Tactics
4.2 Influencing, Power, and
Politics
4.3 Networking Skills
4.4 Car Dealer Negotiation
5.1 Identifying Normative
Leadership Styles
5.2 Using the Normative
Leadership Models
6.1 Giving Instructions
6.2 Situational Communications
6.3 Coaching
6.4 Initiating Conflict Resolution
7.1 Improving Dyadic
Relationships—Followership
7.2 Delegating
8.1 Deciding Which Leadership
Decision-Making Style to Use
8.2 Individual Versus Group
Decision Making
9.1 Is the President of the United
States a Charismatic Leader?
10.1 Identifying and Improving
Organizational Culture
10.2 Diversity Training
10.3 Developing an Effective
Multicultural Team
11.1 Strategic Planning
11.2 Planning a Change Using
the Force-Field Model
11.3 Managing Change at Your
College
12.1 Handling a Crisis
12.2 The Learning Organization
MODELS
3.1 Writing Effective Objectives
Model
3.2 Giving Praise
4.1 The Negotiation Process
6.1 The Oral Message-Sending
Process
6.2 Job Instructional Training Steps
6.3 The Performance Formula
6.4 Coaching Model
6.5 The Collaborating Conflict
Style
6.6 Situational Communication
7.1 Steps in the Delegation Model
8.1 Leadership Decision Making
SELF-ASSESSMENT EXERCISES
(total of 37; average of 3 per
chapter)
1.1 Leadership Potential
1.2 Names
2.1 Personality Profile
2.2 Motive Profile
2.3 Motive Profile with Socialized
Power
2.4 Leadership Interest
2.5 Theory X and Theory Y
Attitudes
2.6 How Ethical Is Your Behavior?
3.1 Your Leadership Style
3.2 Your Personal.
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34. UoA Leadership Programs detailed evaluation informationAvailable for download from tslc.com.au/mckellar Slides by:
Editor's Notes
IntroductionLeadership development programmes carry with them the inherent difficulty of measuring success. The question of how and what to evaluate is complex and multi faceted.Some university programmes have no formal evaluation of leadership programmes except the usual ‘happy sheet’ which included (sometimes) a link back to the objectives of the learning opportunity and also asked about the level of catering and venue. These last two issues are still important aspects because these ‘hygiene issues’ must be considered and one must be comfortable to be able to learn.While evaluations are often carried out as a necessary ‘add on’, it is important to consider the question of why programmes should be evaluated in the first place; what is to be gained by evaluating a leadership programme?
Leadership Use examples of leadership definitions/research, etc. from AmandaSinclair, Brad Jackson and Henry Mintzberg and perhaps some othersWeave analogy about good leadership means higher staff retention whichmeans a more profit or...............EvaluationDo we need it? | Why do we do it? Why is there such an emphasis on leadership & management programs?________________________________________________________________________________________________________According to the Centre for Creative Leadership (2009), there are many reasons for evaluating leadership development programmes, including:the ability to demonstrate the benefit of the programmeto use the evaluation as a mechanism to improve the initiativesto demonstrate the impact on the specific goalsTo promote learning-centred reflection. For example, if participants in the leadership development programme are contacted sometime after the programme has been completed and are asked how it has affected their work (and hopefully improved it).to link with accepted contextually and important leadership capabilities within the organisation, andto be used as a catalyst to discuss what works and whyGOING TO NEED TO GIVE SPECIFIC EXAMPLES OF EACH OF THESE
An integrated approach to planning leadership developmentIn short, evaluation enables organisations to track behavioural change, measure the value of these programmes and their contribution to the organisation’s goals and objectives. “…… when evaluating development programmes and whole systems of programmes, the real goal is to find a causal link between initiative objectives and behavior change or development” (Allen, 2009).From Scott, G. (2008),Learning Leaders in times of change – Academic Leadership Capabilities for Australian Higher Education.The process shown in this Figure,illustrates an integrated model and approach for the design and assessment of effective leadership development programmes. Evaluation should be developed at Steps four and five so there has been a link developed between the programme’s objectives and aims and evaluation can be used as a source of measure of success. Evaluation is integral to the entire process of programme development.
In my practice, I have designed the evaluation methodology and instrument concurrently with the development of the academic leadership programme. This evaluation has been linked clearly to the objectives of the programme which themselves link clearly to the strategic objectives of the university. This seeks to enhance organisational learning and to demonstrate the link between leadership development and evaluation in achieving organisational goalsIn order for us to navigate this story, we must first look at the complexity of the University of Auckland in which this Case Study is set.
University of Auckland38 550 students
University of Auckland6 785 staff
University of AucklandOne of the top 60 ranked research universities globally
there are a zillion leaders at UofA and we have 7 leadership programmes (compared to ECU, we had 180 identified leaders down to HoS & HEW 10 level)
Links to further information on these leadership programs are available on a website for you to download and a link is available at the end of presentation
Links to further information on these leadership programs are available on a website for you to download and a link is available at the end of presentation
Links to further information on these leadership programs are available on a website for you to download and a link is available at the end of presentation
This program is currently in it’s first yearLinks to further information on these leadership programs are available on a website for you to download and a link is available at the end of presentation
These leaderships programmes are multi, layered, multi-faceted & complex (see handout available online)We didn't know if behaviour change was happening and we didn't know if learning was taking place in the old approach prior to the Leadership Programme Review____________________________________________________________________________________________________Some techniques previously used in non-systematic waysWorkshop feedback sheetsFacilitator impactAssessment of programme aims / achievementOverall programme satisfactionReflective journal writing____________________________________________________________________________________________________Fundamentally:Ad hocNon-systematicScattergunNo modelNo formal evaluation programme closure (happy sheets). How are these suggestions ever used / not used in PDRI
Talk about the Foundation or grounding for this work and other modelsof leadership programmes and leadership capability frameworks.I commissioned an overall leadership programme review at UofA and thisled into the question of how we evaluate our leadership programmesIn order to know if leadership programmes are meeting their objectives in helping the organisation to achieve its goals, there needs to be a structured framework for evaluating the impact.
We went through a 3 step processRun Animation with mouse clicks and explain steps BRIEFLYReview Mapping PROGRAMME | AUDIENCE | PURPOSE | DURATION | OTHER | EVALUATION TECHNIQUESBest Practice - looked at Kirkpatrick, deSimone et al, Vaill, Mintzberg and othersOne way to do this is to use Kirkpatrick’s 4 Level Evaluation Model, which outlines the hierarchy of change, in a useful framework for leadership programme evaluation. Presently, the leadership programmes at the University of Auckland are evaluated at Level 1 and sporadically and unsystematically at Levels 2 and 3, which I will explain on the next slide.
We went through a 3 step processRun Animation with mouse clicks and explain steps BRIEFLYReview Mapping PROGRAMME | AUDIENCE | PURPOSE | DURATION | OTHER | EVALUATION TECHNIQUESBest Practice - looked at Kirkpatrick, deSimone et al, Vaill, Mintzberg and othersOne way to do this is to use Kirkpatrick’s 4 Level Evaluation Model, which outlines the hierarchy of change, in a useful framework for leadership programme evaluation. Presently, the leadership programmes at the University of Auckland are evaluated at Level 1 and sporadically and unsystematically at Levels 2 and 3, which I will explain on the next slide.
We went through a 3 step processRun Animation with mouse clicks and explain steps BRIEFLYReview Mapping PROGRAMME | AUDIENCE | PURPOSE | DURATION | OTHER | EVALUATION TECHNIQUESBest Practice - looked at Kirkpatrick, deSimone et al, Vaill, Mintzberg and othersOne way to do this is to use Kirkpatrick’s 4 Level Evaluation Model, which outlines the hierarchy of change, in a useful framework for leadership programme evaluation. Presently, the leadership programmes at the University of Auckland are evaluated at Level 1 and sporadically and unsystematically at Levels 2 and 3, which I will explain on the next slide.
Kirkpatrick Level 1 Participant ReactionMethods – End-of-programme surveyCommon Metrics - Participant satisfaction | Achievement of programme outcomes | Intent to use content | Ratings of facilitator knowledge and skillMeasuring Training Effectiveness - The ‘course feedback’ sheets handed out at the completion of a workshop. Commonly we are asked questions around appropriateness of the course content, the competency of the facilitator and so on.Kirkpatrick Level 2 Attainment of Knowledge (Learning)Methods – End-of-programme survey | Participant impact surveyCommon Metrics - % who report successfully learning the models and content presented during the programme | % of participants who report using specific programme content and finding it valuableMeasuring Training Effectiveness - While an increase in knowledge will not guarantee changes in behaviour in the workplace, often it is the foundation of any future changes. By measuring knowledge attainment, we are able to ascertain the ability of an individual to take the next step and apply the learningKirkpatrick Level 3 Behaviour ChangeMethods – 360 assessment |Participant impact survey |InterviewsCommon Metrics - % who report that the programme outcomes were achieved | Behaviour change in targeted competencies (amount or degree of change) |% who receive high levels of supervisory support | % who experience common challenges in changing behaviour in targeted areasMeasuring Training Effectiveness - This level of evaluation is seen as the most powerful indicators of learning effectiveness. Has the participant changed their behaviours? Are they now performing to a higher level? Just how much more competent are the becoming? Often the course participant and the line manager are best placed to evaluate changes in behaviour.Kirkpatrick Level 4 Business Results Methods – 360 assessment | Participant impact survey | Interviews | Business metrics analysisCommon Metrics - Amount or % of change reported for key competencies | The leading edge in the field of leadership development evaluation is the linkage of programme evaluation data with independent business metrics. This includes not only gathering participant perceptions of business impact within the work group, but also analysing business metrics over time in relation to the programme evaluation data.Measuring Training Effectiveness - “Is the organisation more profitable as a result of the learning program?”(DeSimone, Werner and Harris 2002, p232). This level is seen as the most attractive to those organisations whose sole focus is on ‘the bottom line’
The “So What” of evaluationAn alternate view which takes account of the many variables to evaluating, is that a ‘snapshot’ is not easily taken because people are changing all the time and the demands on them and the effect of these demands influence how they act and react; how they learn; how they transfer these learning’s and therefore, the bottom line of how we measure the results or the ‘return on investment’. The ‘five-way bottom line’ (Vaill, 1989) supports the premise that the organisation is a five-dimensional, intertwined stream whose energy comes from the individual and joint actions of people as they work out their sense of what is important, eg. organisational goals. This means that measuring any of Kirkpatrick’s levels of impact is difficult and we can only do our best to access and report on and then improve each level.To purport to be able to evaluate leadership programmes against tangible measurements is very difficult. We do the best we can, realising that this is a complex issue with many dimensions and relationships, actions and complexities.
Leadership Program Review Findings / ConclusionsIn 2009, a review of all of the HR/SODU leadership programmes was commissioned. The purpose was to identify and celebrate what we were doing well; to identify and to improve areas; and, to identify any gaps in the programme content and delivery mode(s) and the evaluation framework.The results found that the content of the programmes was relevant and in line with the findings of the Learning Leaders research (see figure 1) and the evaluation processes in place for the programmes ensured they were tailored towards their participants and the goals of the organisation. As successful as they are, there are opportunities where HR/SODU can further improve upon the excellent standard of leadership development at the University of Auckland. The implementation of learning outcomes is perhaps the only area where other Universities may hold an advantage.The Leadership Programme Review identified the following general issues for improvement:Evaluations are at Level 1 of Kirkpatrick’s level of impact and should be at Level 3There is only ad hoc and anecdotal evidence that the programmes are helping the University of Auckland achieve its strategic goalsThe evaluations are weakly linked to objectives and learning outcomesThere is a need for a clearer systematic process for the evaluations outcomes from previous programmes to be reviewed and incorporated into the programme improvements or notThere is no long term impact measureThere are no KPI’sAn efficient framework could include a variety of options for evaluation which would be dependant upon the programme’s aims and objectives and which would clearly link back to these:Tracking inputs (Level 1)Measuring satisfaction (Level 1)Assessing knowledge/skill acquisition (Level 2)Monitoring behaviour and performance changes (Level 3)Determining results (Level 4)Tracking goal achievement (Level 3 and 4)There is a need to determine which level or combination of levels would be appropriate for which leadership development programme and/or learning opportunity. For example, it may not be necessary to evaluate at Level 4 at all. For some programmes, Level 3 is the most critical level for evaluating the movement to, and alignment with, the organisation’s goals and objectives. Evaluating at Level 1 however may be sufficient for some learning opportunities.
Conclusion – A WAY FORWARDThe way forward is to develop an evaluation framework which outlines systematic use at specific levels and times during leadership development programmes. It needs to be easy and clear.This could be done in a variety of ways, but most importantly, it needs to be clear to not only the programme developers, but to the participants of the programme that there are a number of identified outcomes that will be evaluated and reported upon. The past participants could even be involved in the evaluation development.Specifically, the way forward could include the development of a ‘feedback loop’ that would help communicate the outcomes of the programme to the wider university community. These methods could include at the ‘ground level’ “An example of good leadership column” in the University News monthly publication; information on the web which could include a similar story; blogs/Twitter or Facebook space or other ideas to let the university community know that the programmes are worthwhile and that these are measurable University results. The feedback loop could include (see graphic)