SlideShare a Scribd company logo
Where & when it all began
It was founded in
1940 as a small
restaurant
First restaurant
was operated in
San Bernardino,
California, USA.
Where it has reached till now…!!!
It has reached in more
than 120 countries
It serves on an average
68 million customers
each day
It operate 36899
restaurants worldwide
Quality
Service
Cleanliness
Values
Success factors…!!!!
Same Quality Throughout
the World
Introduction of Innovative
Products
Affordability of Product
Attracted People
Core Values of Utmost
Importance
Localization
Of
Products
Holistic
Marketing
Activities
Smart Choice
of
Brand Elements
Paneer Salsa Wrap
McVeggie
Brand Reinforcement through advertisements
Sharing is Caring
Brand Reinforcement through advertisements
Targeting Family and Children’s
Co
re
Va
lu
es
Where McDonalds lost track...???
Faced strong competition
because of healthier products
from competitors
During overseas
expansion around
1980s, it lost focus on
offering core values
Its most products were linked to
obesity because of which
consumer shifted to its
competitors
How did it come back…!!!!
Refocused in providing better
consumer experience
It came up with more
healthier options for its
target audience
It controlled its expansion plan to
focus on its core values
Brand
Extension
Benefits
of
maintaining
brand
image
During recession,
it was one of the
two companies
whose share
prices rose up
It experienced record
revenues of $27 billion in
2012
How has McDonald’s
grown its brand
equity over the
years ? How has it
changed in
different economic
times and in
different parts of
the World? Explain
• By focusing on its Target Audience to
satisfy their need
• Successful Campaigns like “Plan to Win” &
“I’m lovin’ it” helped it to build strong
brand image
• By offering products at affordable prices
• Continuous improvement in services
During recession, it performed very well
which was the achievement in those crucial
economic times.
What are
McDonalds core
brand values?
Have these
changed over the
years?
• Hot & high quality food
• Customer Centricity
• Customer loyalty
• Products for every customer
• Make available its products to everyone
• Changes in its values started around
1980s where because of expansion.
• Later time it realized and became more
customer centric to maintain customer
loyalty
What risks do you
think McDonald’s
will face in the
future?
• Competition from local food chain vendors
• Shifts by health conscious consumers because
its healthy products are available at premium
price
• Direct competition from the same segment
companies like Burger King, Subway
• Brand dilution because of lots of product in the
same product category with little variation
which might confuse consumers.
S u m m a r y
DISCLAIMER
Created by Akhil Yash Tiwari, Welingkar Mumbai, during a
marketing internship by Prof. Sameer Mathur, IIM Lucknow

More Related Content

What's hot

Trader Joe's Marketing Strategy
Trader Joe's Marketing StrategyTrader Joe's Marketing Strategy
Trader Joe's Marketing Strategy
hollijes
 
Got milk
Got milkGot milk
Got milk
Surajeet Singh
 
Mavi Jeans: Jeans That Fit
Mavi Jeans: Jeans That FitMavi Jeans: Jeans That Fit
Mavi Jeans: Jeans That Fit
Mohammad Istiaq Hasan
 
Advertising & IMC - Session 04
Advertising & IMC - Session 04Advertising & IMC - Session 04
Advertising & IMC - Session 04
Umes Shrestha
 
Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
Scott Nunn
 
Got Milk?: Branding a commodity
Got Milk?: Branding a commodityGot Milk?: Branding a commodity
Got Milk?: Branding a commodity
Mubin Saiyed
 
Chobani Marketing Plan
Chobani Marketing PlanChobani Marketing Plan
Chobani Marketing Plan
Lauren D. Perry
 
Humor in Advertising "Got milk?" campaign
Humor in Advertising  "Got milk?" campaignHumor in Advertising  "Got milk?" campaign
Humor in Advertising "Got milk?" campaign
AUEB MBA full-time alumni
 
Digital Marketing Strategy - ASEAN Condiments
Digital Marketing Strategy - ASEAN Condiments Digital Marketing Strategy - ASEAN Condiments
Digital Marketing Strategy - ASEAN Condiments
Shrishti Gupta
 
Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014
Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014
Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014
Big Spaceship
 
Swiggy - Marketing plan
Swiggy - Marketing planSwiggy - Marketing plan
Swiggy - Marketing plan
Abhishek Mishra
 
Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020
tramnguyen016
 
PowerPoint Presentation Food Marketing
PowerPoint Presentation Food MarketingPowerPoint Presentation Food Marketing
PowerPoint Presentation Food Marketing
Slides IQ
 
A McDonald’s Restaurants case study
A McDonald’s Restaurants case studyA McDonald’s Restaurants case study
A McDonald’s Restaurants case study
Mahir kazi
 
Pilsbury customer challenge
Pilsbury customer challengePilsbury customer challenge
Pilsbury customer challenge
Manpreet Khurana
 
STPD Strategies
STPD StrategiesSTPD Strategies
STPD Strategies
Kunal Mehta
 
Whole Foods Market Digital Strategy
Whole Foods Market Digital Strategy Whole Foods Market Digital Strategy
Whole Foods Market Digital Strategy
Erika Greco
 
Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
eonemo
 
Learners
LearnersLearners
Learners
Tanzid Hossain
 
Markets - Basic Farm Management - LeadFarm Project
Markets - Basic Farm Management - LeadFarm ProjectMarkets - Basic Farm Management - LeadFarm Project
Markets - Basic Farm Management - LeadFarm Project
SCDF-AN
 

What's hot (20)

Trader Joe's Marketing Strategy
Trader Joe's Marketing StrategyTrader Joe's Marketing Strategy
Trader Joe's Marketing Strategy
 
Got milk
Got milkGot milk
Got milk
 
Mavi Jeans: Jeans That Fit
Mavi Jeans: Jeans That FitMavi Jeans: Jeans That Fit
Mavi Jeans: Jeans That Fit
 
Advertising & IMC - Session 04
Advertising & IMC - Session 04Advertising & IMC - Session 04
Advertising & IMC - Session 04
 
Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
 
Got Milk?: Branding a commodity
Got Milk?: Branding a commodityGot Milk?: Branding a commodity
Got Milk?: Branding a commodity
 
Chobani Marketing Plan
Chobani Marketing PlanChobani Marketing Plan
Chobani Marketing Plan
 
Humor in Advertising "Got milk?" campaign
Humor in Advertising  "Got milk?" campaignHumor in Advertising  "Got milk?" campaign
Humor in Advertising "Got milk?" campaign
 
Digital Marketing Strategy - ASEAN Condiments
Digital Marketing Strategy - ASEAN Condiments Digital Marketing Strategy - ASEAN Condiments
Digital Marketing Strategy - ASEAN Condiments
 
Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014
Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014
Digital Food Marketing - 10 Of The Most Delicious Opportunities for 2014
 
Swiggy - Marketing plan
Swiggy - Marketing planSwiggy - Marketing plan
Swiggy - Marketing plan
 
Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020Kantar asia-brand-footprint-2020
Kantar asia-brand-footprint-2020
 
PowerPoint Presentation Food Marketing
PowerPoint Presentation Food MarketingPowerPoint Presentation Food Marketing
PowerPoint Presentation Food Marketing
 
A McDonald’s Restaurants case study
A McDonald’s Restaurants case studyA McDonald’s Restaurants case study
A McDonald’s Restaurants case study
 
Pilsbury customer challenge
Pilsbury customer challengePilsbury customer challenge
Pilsbury customer challenge
 
STPD Strategies
STPD StrategiesSTPD Strategies
STPD Strategies
 
Whole Foods Market Digital Strategy
Whole Foods Market Digital Strategy Whole Foods Market Digital Strategy
Whole Foods Market Digital Strategy
 
Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
 
Learners
LearnersLearners
Learners
 
Markets - Basic Farm Management - LeadFarm Project
Markets - Basic Farm Management - LeadFarm ProjectMarkets - Basic Farm Management - LeadFarm Project
Markets - Basic Farm Management - LeadFarm Project
 

Similar to Mc donald's case study

McDonald's Case Study
McDonald's Case StudyMcDonald's Case Study
McDonald's Case Study
Nandita Biswas
 
IIM Internship PPT, McDonald's Case Study
IIM Internship PPT, McDonald's Case StudyIIM Internship PPT, McDonald's Case Study
IIM Internship PPT, McDonald's Case Study
Ayushi Nagar
 
McDonald's Mini Case Analysis
McDonald's Mini Case AnalysisMcDonald's Mini Case Analysis
McDonald's Mini Case Analysis
Arnav Das
 
Welcome to world of mc donalds
Welcome to world of mc donaldsWelcome to world of mc donalds
Welcome to world of mc donalds
Namrata Singh
 
Brand audit
Brand auditBrand audit
Brand audit
harshitabaranwal
 
McDonald's (PPM).pptx
McDonald's (PPM).pptxMcDonald's (PPM).pptx
McDonald's (PPM).pptx
PulkitChoudhary14
 
Marketing Concepts.pdf
 Marketing Concepts.pdf Marketing Concepts.pdf
Marketing Concepts.pdf
Nitika Kapoor
 
Mc donalds
Mc donaldsMc donalds
Mc donalds
Parth Soodan
 
Mc Donald's Case Study
Mc Donald's Case StudyMc Donald's Case Study
Mc Donald's Case Study
Aishwary Kaushal
 
Marketing 3.0
Marketing 3.0Marketing 3.0
Marketing 3.0
Jigar Chaudhari
 
Mcdonald's Case Study
Mcdonald's Case StudyMcdonald's Case Study
Mcdonald's Case Study
Tejus Vamshi
 
Mcdonalds research project (fom)
Mcdonalds research project (fom)Mcdonalds research project (fom)
Mcdonalds research project (fom)
Natasha Singh
 
Mcdonalds (1)
Mcdonalds (1)Mcdonalds (1)
Mcdonalds (1)
Kanishk Dwivedi
 
McDonald's case study
McDonald's case studyMcDonald's case study
McDonald's case study
Kanishk Dwivedi
 
McDonald Case Study
McDonald Case Study   McDonald Case Study
McDonald Case Study
Vaishnav Shankar
 
Mc donald’s
Mc donald’sMc donald’s
Mc donald’s
Anand Khismatrao
 
Mc donald’s case study
Mc donald’s case studyMc donald’s case study
Mc donald’s case study
Ayushi Tripathi
 
Mc donald's case study
Mc donald's case studyMc donald's case study
Mc donald's case study
Raghu Kumar Reddy
 
Mc donalds
Mc donaldsMc donalds
Mc donalds
Bliss Sinha
 
Mc donald's case analysis
Mc donald's case analysisMc donald's case analysis
Mc donald's case analysis
Navdeep Jain
 

Similar to Mc donald's case study (20)

McDonald's Case Study
McDonald's Case StudyMcDonald's Case Study
McDonald's Case Study
 
IIM Internship PPT, McDonald's Case Study
IIM Internship PPT, McDonald's Case StudyIIM Internship PPT, McDonald's Case Study
IIM Internship PPT, McDonald's Case Study
 
McDonald's Mini Case Analysis
McDonald's Mini Case AnalysisMcDonald's Mini Case Analysis
McDonald's Mini Case Analysis
 
Welcome to world of mc donalds
Welcome to world of mc donaldsWelcome to world of mc donalds
Welcome to world of mc donalds
 
Brand audit
Brand auditBrand audit
Brand audit
 
McDonald's (PPM).pptx
McDonald's (PPM).pptxMcDonald's (PPM).pptx
McDonald's (PPM).pptx
 
Marketing Concepts.pdf
 Marketing Concepts.pdf Marketing Concepts.pdf
Marketing Concepts.pdf
 
Mc donalds
Mc donaldsMc donalds
Mc donalds
 
Mc Donald's Case Study
Mc Donald's Case StudyMc Donald's Case Study
Mc Donald's Case Study
 
Marketing 3.0
Marketing 3.0Marketing 3.0
Marketing 3.0
 
Mcdonald's Case Study
Mcdonald's Case StudyMcdonald's Case Study
Mcdonald's Case Study
 
Mcdonalds research project (fom)
Mcdonalds research project (fom)Mcdonalds research project (fom)
Mcdonalds research project (fom)
 
Mcdonalds (1)
Mcdonalds (1)Mcdonalds (1)
Mcdonalds (1)
 
McDonald's case study
McDonald's case studyMcDonald's case study
McDonald's case study
 
McDonald Case Study
McDonald Case Study   McDonald Case Study
McDonald Case Study
 
Mc donald’s
Mc donald’sMc donald’s
Mc donald’s
 
Mc donald’s case study
Mc donald’s case studyMc donald’s case study
Mc donald’s case study
 
Mc donald's case study
Mc donald's case studyMc donald's case study
Mc donald's case study
 
Mc donalds
Mc donaldsMc donalds
Mc donalds
 
Mc donald's case analysis
Mc donald's case analysisMc donald's case analysis
Mc donald's case analysis
 

Recently uploaded

Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
techboxsqauremedia
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
SalesTown
 
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdfHOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
46adnanshahzad
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
AnnySerafinaLove
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
NZSG
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
ssuser567e2d
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
Alexandra Fulford
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
DerekIwanaka1
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
taqyea
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
SEOSMMEARTH
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
Operational Excellence Consulting
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
Aggregage
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
sssourabhsharma
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
aragme
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
Kirill Klimov
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
Norma Mushkat Gaffin
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Holger Mueller
 

Recently uploaded (20)

Creative Web Design Company in Singapore
Creative Web Design Company in SingaporeCreative Web Design Company in Singapore
Creative Web Design Company in Singapore
 
How to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM SoftwareHow to Implement a Real Estate CRM Software
How to Implement a Real Estate CRM Software
 
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdfHOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
HOW TO START UP A COMPANY A STEP-BY-STEP GUIDE.pdf
 
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.
 
-- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month ---- June 2024 is National Volunteer Month --
-- June 2024 is National Volunteer Month --
 
Chapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .pptChapter 7 Final business management sciences .ppt
Chapter 7 Final business management sciences .ppt
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
 
BeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdfBeMetals Investor Presentation_June 1, 2024.pdf
BeMetals Investor Presentation_June 1, 2024.pdf
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
 
Digital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital ExcellenceDigital Transformation Frameworks: Driving Digital Excellence
Digital Transformation Frameworks: Driving Digital Excellence
 
Understanding User Needs and Satisfying Them
Understanding User Needs and Satisfying ThemUnderstanding User Needs and Satisfying Them
Understanding User Needs and Satisfying Them
 
Digital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on SustainabilityDigital Marketing with a Focus on Sustainability
Digital Marketing with a Focus on Sustainability
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
2022 Vintage Roman Numerals Men Rings
2022 Vintage Roman  Numerals  Men  Rings2022 Vintage Roman  Numerals  Men  Rings
2022 Vintage Roman Numerals Men Rings
 
Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024Organizational Change Leadership Agile Tour Geneve 2024
Organizational Change Leadership Agile Tour Geneve 2024
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
Mastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnapMastering B2B Payments Webinar from BlueSnap
Mastering B2B Payments Webinar from BlueSnap
 
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesEvent Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges
 

Mc donald's case study

  • 1.
  • 2. Where & when it all began It was founded in 1940 as a small restaurant First restaurant was operated in San Bernardino, California, USA.
  • 3. Where it has reached till now…!!! It has reached in more than 120 countries It serves on an average 68 million customers each day It operate 36899 restaurants worldwide
  • 6. Same Quality Throughout the World Introduction of Innovative Products Affordability of Product Attracted People Core Values of Utmost Importance
  • 8. Brand Reinforcement through advertisements Sharing is Caring
  • 9. Brand Reinforcement through advertisements Targeting Family and Children’s
  • 11.
  • 12. Where McDonalds lost track...??? Faced strong competition because of healthier products from competitors During overseas expansion around 1980s, it lost focus on offering core values Its most products were linked to obesity because of which consumer shifted to its competitors
  • 13. How did it come back…!!!! Refocused in providing better consumer experience It came up with more healthier options for its target audience It controlled its expansion plan to focus on its core values
  • 15. Benefits of maintaining brand image During recession, it was one of the two companies whose share prices rose up It experienced record revenues of $27 billion in 2012
  • 16.
  • 17. How has McDonald’s grown its brand equity over the years ? How has it changed in different economic times and in different parts of the World? Explain • By focusing on its Target Audience to satisfy their need • Successful Campaigns like “Plan to Win” & “I’m lovin’ it” helped it to build strong brand image • By offering products at affordable prices • Continuous improvement in services During recession, it performed very well which was the achievement in those crucial economic times.
  • 18. What are McDonalds core brand values? Have these changed over the years? • Hot & high quality food • Customer Centricity • Customer loyalty • Products for every customer • Make available its products to everyone • Changes in its values started around 1980s where because of expansion. • Later time it realized and became more customer centric to maintain customer loyalty
  • 19. What risks do you think McDonald’s will face in the future? • Competition from local food chain vendors • Shifts by health conscious consumers because its healthy products are available at premium price • Direct competition from the same segment companies like Burger King, Subway • Brand dilution because of lots of product in the same product category with little variation which might confuse consumers.
  • 20. S u m m a r y
  • 21. DISCLAIMER Created by Akhil Yash Tiwari, Welingkar Mumbai, during a marketing internship by Prof. Sameer Mathur, IIM Lucknow