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- 1. Conflict Management & Stakeholder Engagement www.mbbconsulting.org I 703.528.6552
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- 4. MBB Consulting is a division of Mediators Beyond Borders International (MBBI). MBBI’s an international NGO that, alongside local partners, has been increasing local abilities to heal from severe conflict; reconciling torn communities; and preventing, managing, and transforming conflict around the world for a decade. In addition to current projects in: Colombia, Cambodia, Kenya, Nepal, Sierra Leone, South Sudan, and Uganda, MBBI: Launched the International Training Institute (ITI) to support implementation of UN Security Council Resolution 1325 and General Assembly Resolution 65/283 Has Consultative Status with the UN Economic and Social Council Is an Official Observer for the UN Framework Convention on Climate Change Created state of the art Trauma Informed Peacebuilding Development Assistance curriculum Is a participant in the UN Global Compact Mediators Beyond Borders International
- 5. Between Companies & Communities When development, construction, or operations impact communities, MBB Consulting can provide proactive and responsive services to help the company and community strengthen their relationship and build solutions to co-existence. Practice Areas MBB Consulting employs its five services in three distinct Practice Areas: Among Government & Society Elections, economic development, community development, social dynamics, and more have multiple groups with multiple interests coming together and, at times, clashing. Our conflict management services can intervene, develop capacity, or build consensus to support healthy, inclusive societies Inside Companies No matter what you make, sell, or deliver, the heart of your operations are people and teams. Our organizational services address conflict among staff, management, and other stakeholders to let you focus on the task at hand
- 8. MBBC Consulting: What’s So Special We are a values-driven organization, supporting the mission of MBBI Through MBBI we have a decade of relationships with community members and grass roots organizations, giving us unique credibility Our global network of consultants is made up of local practitioners, furthering our local knowledge and legitimacy
- 9. Speaking of Our Consultants… Not only is our roster of consultants a global network with local connections, they’re world-class. They’ve written books and articles and speak an amazing number of languages. But, most importantly, it’s the work. Here’s a select list of our roster’s clients: Aerospace Corporation Apple American Arbitration Association Amnesty International AstraZeneca Australian Securities and Investments Commission Australian Treasury Australian Defence Department Bureau of Ocean Energy Management California Department of Corrections and Rehabilitation Carnegie Foundation Columbia University EPA Victoria Euro Bank of Development and Reconstruction FEMA Financial Industry Regulatory Authority Google Honeywell Inter-American Development Bank International Chamber of Commerce International Mediation Institute United Nations Development Program US Department of Defense US Department of Interior US Department of Transportation US Environmental Protection Agency US Institute of Peace USAID Qantas Airways Limited Raytheon Corporation Rockefeller Brothers Salvation Army Toyota Motor Company United Way Wells Fargo Whitecap Foundation
- 10. [MBB Consulting Industry: Companies & Communities] Companies and communities live in shared spaces and have on-going relationships. Conflicts between companies and communities are costly and can be misaligned with company values. So, constructive engagement is key to avoid those costs and to set up an environment where your operations are given the green light. Being able to effectively tackle conflict that flares up is critical to strengthening productivity and avoiding unnecessary costs. Even better is getting proactive. Our services can give you the two-pronged support of proactive stakeholder engagement and responsive conflict management. We’ll connect your company and your community and build a constructive relationship, giving you a social license to operate. Company- Community Engagement
- 11. Source: Conflict Translates Environmental and Social Risk into Business Costs, PNAS 2014 111 (21) 7576-7581, http://www.pnas.org/content/111/21/7576 Big Costs of Company- Community Conflict Social conflict can cause delays, research shows mining projects have incurred up to $20M a week, because of conflict One mining company incurred US$6B over two years due to non-technical risks Environmental, Social, and Government Risks have a $21.4B negative impact in mining and hydrocarbon companies’ valuation Company- Community Engagement
- 12. Company- Community Engagement Big Benefits of Company- Community Engagement 78% of parties state an improved ability to work together in the future (41% thought they could work together prior to the collaborative process) 75% of stakeholders of collaborative processes state that they built a strong enough relationship to ensure agreements last 81% of stakeholders state that working together collaboratively effectively dealt with key issues 79% of stakeholders say collaboration improved communication Source: Kirk Emerson, Patricia J. Orr, Dale L. Keyes, Katherine M. McKnight, “Environmental Conflict Resolution: Evaluating Performance Outcomes and Contributing Factors,” Conflict Resolution Quarterly, Fall 2009
- 13. Source: Matthew McKinney and Patrick Field, Insights and Applications: Evaluating Community- Based Collaboration on Federal Lands and Resources (Society and Natural Resources 2008) Big Benefits of Company- Community Engagement 72% say the collaborative process produced an effective, lasting outcome 75% of stakeholders say the engagement satisfied their basic interests 77% of stakeholders believe the situation was better following collaboration Company- Community Engagement
- 14. Using Company-Community Engagement to Ensure Your Operations Stay on Track Situation Assessments You want to know what’s happening with your company and the community you operate in. Our Situation Assessments can get you those answers. We’ll identify if any conflict exists, what the community supports of your business, what the community needs, what risks lurk, and how to best engage the community in the most constructive way possible. Stakeholder Engagement Now that you know what issues are important, what opportunities and risks exist, we’ll design and implement strategy to engage your community. That could be information sharing, on-going activities, a grievance mechanism for when things go wrong, or any other number of ways to best work with your community and get you a social license to operate. Mediation & Facilitation Facilitation is decision making. If you need to get a bunch of community members and leaders together to determine a consensus solution to an issue, we’ve got you covered. Mediation is problem solving. When conflict flares up and you need to find a solution, we can take care of you. Grievance Mechanism Design and Operation Problems happen and unintended impact will occur. If you’re ready for it with a system for identifying those problems and plan to address them, you’ll be able to catch things early and minimize costs. Company-Community Engagement
- 15. Inside Companies [MBB Consulting Industry: Inside Companies] Companies are microcosms. Inside companies there are individuals, teams, divisions, management, staff, supply chains, vendors, and all other manor of relationships. Each of these individuals and groups have their own personalities, values, and priorities. That’s a recipe for conflict. It happens all over, in all companies, all the time. Sometimes we can trudge forward, the conflict not bothering us; often times, however, conflict can hurt morale, derail performance, and cost cash. Our Inside Companies conflict management services can help you grab conflict by the tail and make it work for you. Our diagnostics, systems design, capacity building services, and straight up conflict resolution will support your organization to become a constructive culture with high performance potential.
- 16. Common Workplace Disputes & Organizational Conflicts Unclear Decision Making Relationships Role Definition / Clarity Reward Cultural Issues Communication Style Mismatches Conflict Style Mismatches Inside Companies
- 17. Inside Companies Sources: https://www.entrepreneur.com/article/207196; The Founder’s Dilemmas, Noam Wasserman, 2012;Controlling Conflict Costs: The Business Case of Conflict Management, Helmut Buss, 2011; CPP Global, Human Capital Report, July 2008; Big Costs of Workplace Disputes & Organizational Conflict Conflict costs U.S. companies $359 Billion annually 25% of employees said that avoiding conflict led to sick leave or absence from work 10% of employees reported that workplace conflict led to project failure 40-95% of new organizations fail; Of those, over 60% fail due to negative outcomes from conflicts Conflict is the decisive factor in at least 50% of departures The turnover cost of one employee is 30% to 150% of the employee’s annual salary
- 18. Happy workers are 16% more productive that the average worker Happy workers are 32% more committed to their organization Productive conflict management can develop and sustain a team culture that is productive, innovative, and positive Source: Creating Sustainable Performance, Harvard Business Review, http://hbr.org/2012/01/creating-sustainable-performance/ar/1 Inside CompaniesBig Benefits of Organizational Collaborative & Conflict Management Services
- 19. Using Organizational Collaborative & Conflict Management Services to Ensure Your Team’s Working at Full Potential Diagnostics & Organizational Audits Implementing change? Performance lagging? We’ll let you know how your people feel, what role team dynamics are playing, what your communication strengths are, and where risks exist. Mediation & Facilitation When challenges exists, whether among management or between divisions, this is your solution. We use collaborative conflict management to address inter-personal issues and set up sustainable agreements. Dispute System Design and Operation Get proactive. We can set up mediation, change management, or dispute resolution systems, to make addressing problems part of your structure. Organizational Ombuds Services This office gives your staff a place to go to address conflict at the earliest stage possible, as well as identifying trends and systematic issues. Training From communication to dispute resolution, we’ll build your team’s capacity to be the front line to ensure constructive culture and high performance. Inside Companies
- 20. Governments and societies – made up from so many smaller communities, groups, offices, departments. Everyone’s got their own priorities. Add to these complex relationships external pressures like the economy, business sectors, neighboring countries; and transnational issues like migration, water resources, and disease. This is a complex system, rife with competition, but requiring collaboration. When it comes to using natural resources, building infrastructure, economic development, security and protection from violence, strengthening rule of law and access to justice, and ensuring educational opportunities diverse groups must engage with one another constructively. Our conflict management and stakeholder engagement services assist governments and societies to work together to solve big issues and create solutions and systems to operate in the best interests of communities. [MBB Consulting Industry: Governments & Societies] Governments & Societies
- 21. Governments & Societies Conflict Management & Stakeholder Engagement Services Addresses Issues Including: Trauma-Informed Development Access to Justice and Rule of Law Law Enforcement-Communities Relations Violence Reduction & Prevention Stable & Peaceful Election Support Community and Economic Development Environmental and Climate Change Peace Negotiations, Ceasefires, Inter-Ethnic Community Reconciliation Female Leadership & Peacebuilding Governments & Societies
- 22. Situation & Conflict Assessments By identifying various stakeholders, their interests, pertinent issues, risks and opportunities, we can identify possibilities and design solutions to big social needs. Dispute Resolution System Design Many social needs and challenges are recurring. Creating a system to address on-going issues and trending challenges allows for consistency in application and operations. Mediation & Facilitation When the social challenge includes conflict and challenges among two or more groups, our consultants can lead decision-making negotiations and problem-solving processes. Training & Capacity Building We believe that conflict and challenges are best addressed by those involved. To support this, we can develop skills ranging from trauma-informed development to Alternative Dispute Resolution techniques. Governments & Societies Conflict Management & Stakeholder Engagement Services That Support Governments & Societies