This document provides an overview of the Management Information Systems course taught by instructor Deepika Arora. It outlines the topics that will be covered in the course over 16 weeks under 5 submodules: introduction to IS, decision making, database management, systems analysis and design, and managing the digital firm. It also provides the grading criteria, attendance policy, textbook references, online resources, lesson plans, presentation topics, and case studies that will be covered. The key topics include different types of IS, decision support systems, database management systems, the system development life cycle, ERP, CRM, and security and control of international IS.

1. Management Information Systems Course Instructor Deepika Arora

2. Information systems (IS) are used in almost every business. Service industries like education, travel, insurance, finance, IT/ITes etc cannot work without information. ATM’s at banks, Kiosks with touch screens and clerks scanning our purchases using bar codes are few examples of IS been used every hour. Central network alerting farmers about farm crops and pests, providing updates on weather and soil condition and pricing of grains….. In Italy, a consortium of cheese makers uses IS to track when and where cheese was produced, how did it look and tastes and what will it cost. Major Fortune 500 companies spend more than $1 billion per year on IS No matter in what profession you are, you can always use IS

3. Classroom Policies Attendance Criteria – 75% (NO COMPROMISES!!) You are expected to be class on/before scheduled time. You will be allowed to enter in class in first 10 minutes of lecture. After that you are welcome to class but would not be awarded attendance. Make sure you are not absent on Presentation day or Activity day or case study discussion day or tests. Zero marks would be awarded to absentees. You’ll be informed well in advance about the important deadlines. DO NOT COPY ASSIGNMENTS. All the copied assignments and master assignment would be straight away cancelled

4. Grading For Course(100) MSE 20 marks Assignments 20 marks 2 * Hourly Tests 15 marks Presentation 10 marks Participation in Case Studies and Activities 15 marks 20 marks End Sem VIVA & written Exam

5. Books Referred D.P Goyal, Management Information System, MacMillon Stair & Reynolds; Principles of Information Systems, A Managerial Approach Laudon & Laudon, Management Information Systems, Managing The Digital Firm James O’Brien, Management Information Systems Post, Management Information Systems, Irwin/McGraw-Hill L M Prasad, Usha Prasad , Management Information Systems, Sultan Chand & Sons G B Davis, M H Olson, Management Information Systems – Conceptual Foundations, Structure and Development, Tata McGraw Hill Discovering information system By Jean Paul Van Belle

6. Online Resources http://www.lib.umd.edu/groups/learning/Decision-MakingModel.pdf http://www.the-intuitive-self.org/scripts/frameit/author.cgi?/website/author/memoir/supplements/decision_techniques.html Explain modal of decision About decision making Techniques http://www.ii.metu.edu.tr/~ion501/demo/21.html http://www.wisegeek.com/what-is-dbms.htm Different types of IS with examples Website containing various articles regarding DBMS http://ist.uwaterloo.ca/as/iststructure.htm http://yourdon.com/strucanalysis/wiki/index.php?title=Chapter_9 Structure Data Flow diagrams http://www.yourtechtv.com/viewVideo.php?video_id=92&title=What_is_ERP_ http://www.ibspublishing.com/index.cfm?section=sample&action=view&id=11765 ERP video Bank Case Study

7. Lesson plans Sub Module 1:Introduction to Information systems (Week 1 - Week 3) Concepts like Data, Information, Types of Information, Definition, Significance, Components of IS, IS in organizations, IS & organizations & management & strategy. Introduction to MIS, Characteristics, Components & Importance, Challenges, Different types of MIS uses, Functional Aspects Cases - Reebok International, Bank of New York: Mainframes or Distributed Systems, American National Insurance Speeds Information to Customers with MIS and BPM, Information System in Restaurant, Overhauling the Information Systems Environment, SystemX Inc. Withdraws Rs. 1 Billion SoftGuide Acquisition Offer Assignment 1 in Week 1

8. Lesson plans Sub Module 2: Decision Making (Week4 – Week 5) Simon’s model of Decision Making, Structured & Unstructured Decisions Introduction to DSS, Types of DSS, Components of DSS, Uses and Challenges of DSS Cases - The George Washington University Data-Driven Decision Support Project, Pfizer uses Alphablox Web-based platform to create Sales Analysis Decision Support application Assignment 2 in Week 4

9. Lesson plans Sub Module 3: Database Management (Week 6 –Week 8) Overview of Database Management Systems, Objectives, Role, Advantages & Disadvantages of DBMS, SQL, Uses of Database for Integration across Functional Areas, Database Applications Cases – Motorola’s Biometrics Solutions Require Large Self- Managing Database, The George Washington University Data-Driven Decision Support Project Assignment 3 & 6 in Week 6 & 7

10. Lesson plans Sub Module 4: Systems Analysis & Design (Week 9 – Week 12) SDLC – System Development Life Cycle, Software Development Models System Analysis: SRS, DFD, DD, Decision Tables Design Methods, Detailed System Design, Design Documentation, BPR (business process re-engineering) Cases - Discovery Communications Digs Out of Mountains of Documents, Overhauling the Information Systems Environment Assignment 4 in week 9

11. Lesson plans Sub Module 5: Managing the Digital Firm (Week 13- Week 16) E-business, E-commerce & M-commerce Introduction to ERP, SCM, CRM, Knowledge Management Wireless Technology Security & control International Information Systems Cases - Security Loopholes, System Failure!, Web Portal Benefits, The 2004 Athens Olympics Network: Faster, Stronger—and Redundant, Aviall Inc.: From Failure to Success with Information Technology Assignment 5 in Week 15

12. Study of MIS in Retail management Study of DSS in Manufacturing organisation Critical Assessment of Supply chain management in McDonalds. - CRM-for building closer relationship with customers in Insurance Sector In India ERP –the business backbone Security management of IT in Indian BPO’s/IT companies Security, ethical and social challenges of IT in Indian markets Study of IS in any Indian company Change Management in business Developing IT strategies for small organisations. AI technologies in business Use of DSS in any Industry in India MIS – Myth or reality for Management DSS – Mirage or Mirror Image MIS – Profit or Loss center Increasing Leadership effectiveness through DSS Presentation topics