Management Information
Systems (MIS)
Maria-IulianaDascalu, PhD
www.mariaiulianadascalu.
com
mariaiuliana.dascalu@gmail.com
University POLITEHNICA of Bucharest
Faculty of Engineering in Foreign Languages
2.
Course Schedule andLogistics
•
2 hours of lectures per week
•
2 hours of application once at 2 weeks
•
Grading:
– 40% 1 project in ADONIS (in groups of maximum
2 students)
– 20% 1 ppt presentation of 20 minutes on a given
subject (in groups of maximum 2 students)
– 40% 1 written study for the presentation on a
specific template (in groups of maximum 2
students) or exam (individually!!!)
3.
The Presentation
•
Possible subjects:“Survey on Big Data
Analytics Platforms”, “Social Media at Work”,
“Decision Support Systems – Concept, Trends
and Challenges”, “Survey on Mixed Reality
Tools”….(a list will be provided on my website
next week)
4.
The Written Study
•
InIEEE Computer Society format:
– Word template:https://www.dropbox.com/s/2jst73fy894qri3/instruct8.5x11x2.doc?dl=0
– Latex template: https://www.dropbox.com/s/zzmcs9rw5cve8gh/IEEECS_confs_LaTeX.zip?dl=0
•
At least 4 full pages, but no more than 6 full pages
•
Example:
– https://www.dropbox.com/s/c82o48cev3fysqe/2014_ICSTCC18_Mixed_Reality_to_Support_New_Learn
ing_Paradigms.pdf?dl=0
•
At least 7 references:
– www.sciencedirect.com
– https://scholar.google.ro/
– http://hcibib.org/ ….
•
The paper has to be sent by e-mail, with the subject [MIS STUDY] your names (in an editable form and in a
pdf form)
•
You will receive a feedback (additional changes might be ask, which have to be done till the exam day - the
study has to be re-sent by e-mail till the exam day)
5.
References
•
Management Information Systems- MANAGING THE DIGITAL
FIRM, by Kenneth C. Laudon, Jane P. Laudon, Ahmed Elragal
(2013)
http://www.pearsonmiddleeastawe.com/pdfs/SAMPLE-MIS.pdf
•
Management Information Systems (8th Edition), by Raymond
McLeod, George Schell
•
Essentials of Business Information Systems (7th Edition),
byKenneth C. Laudon and Jane P. Laudon, Pearson Prentice Hall
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Lecture notes: http://mariaiulianadascalu.com/ (password:
ondina)
6.
Introduction
•
In every day,we use information generated by
an information system (e.g. surfing the web,
withdrawing money, asking for an report)
•
Nowadays, computer based system generates
lots of information
7.
What is asystem?
•
A group of interrelated components working
together towards a common goal, by
accepting inputs and producing outputs in an
organized transformation process (dynamic
system)
8.
Concepts related toInformation
Systems (IS)
•
Data: stream of raw facts representing events (occurring in an
organization) on the physical environment before being structured
so the people can understand and use them
•
Information: data which is meaningful and useful to human beings
•
Computer based information systems: information systems that rely
on computer hardware and software for processing and
disseminating information
•
Organization: a formal collection of people and various other
resources established to accomplish a set of goals
9.
IS Definition
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IS collects,stores, and disseminates information from an
organization’s environment and internal operations to support
organizational functions and decision making, communication,
coordination, control, analysis, and visualization.
•
IS provides a solution to a problem or challenge facing a firm and
provides real economic value to the business.
10.
Information can be:
•
Resource(input to the production of output)
•
Asset (contributing to the production of
output)
•
Commodity (can be sold)
Sources of Information
•
Personalinformation sources, which provide
information through contact with sales staff,
customers, suppliers, distributors, bankers, etc.
•
Impersonal information sources, which range
from general publications (e.g., reports on the
current situation, bank and official entity reports,
specialized journals) to specific studies (e.g.,
market research, opinion studies, consultants’
reports
Typical Components ofIS
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Hardware. Computer hardware, such as processors, monitors, keyboard, and
printers, but also sensors, tracking devices etc.
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Software. These are the programs used to organize, process and analyze data.
•
Databases or related. Information systems work with data, organized into
tables/files/repositories.
•
Network. Different elements need to be connected to each other, especially if
many different people in an organization use the same information system.
•
Procedures. These describe how specific data are processed and analyzed in
order to get the answers for which the information system is designed.
16.
Functions of IS
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Datacapture and collection
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Storage
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Information processing
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Distribution or dissemination of information
17.
IS in theValue Chain Model
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The value chain covers all the activities a
company undertakes in order to offer a
product or service.
18.
Why IS areso essential in business
today?
•
Business today use IS to achieve 6 major objectives:
– operational excellence
– new products, services, and business models
– customer/supplier intimacy
– improved decision making
– competitive advantage
– day-to-day survival
•
IS have become essential for helping organizations operate in a global
economy.
•
All core business processes are digitally enabled.
19.
Business Processes andtheir
Relationship to IS
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A business process is a logically related set of
activities that define how specific business tasks are
performed.
•
A business can be viewed as a collection of business
processes.
•
IS can help organizations achieve greater
efficiencies by automating parts of these processes
or by helping organizations redesign and streamline
them.
20.
Let’s consider theprocess of cooking and the
process of software development….
06.10.2017
25.
The bottom lineis…
Clean kitchen does not necessarily produce tasty food, but
we’d rather eat a so-so tasty food from a clean kitchen.
Good processes does not necessarily develop quality
software, but
we’d rather fly in Airbus with a software from a well-known company than
a small software development house.
So, there is a need for quality processes, since they
decrease the risk of companies producing low quality
products.
Types of IS
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Transactionprocessing systems:
– Keep track of basic activities and transactions of
organization (e.g., sales, receipts, cash deposits,
payroll, credit decisions, flow of materials in a
factory).
•
Management information systems and
decision-support systems:
– Help with monitoring, controlling, decision
making, and administrative activities.
28.
Business Intelligence and
BusinessIntelligence Systems
•
Business intelligence
– Data and software tools for organizing and analyzing data
– Used to help managers and users make improved decisions
•
Business intelligence systems
– Management information systems
– Decision support systems
– Executive support systems
Editor's Notes
#8 Information is data that have been shaped into a form that is meaningful and useful to human beings.
#16 For instance, a hospital will have a medical records system, police departments will hold criminal records, all companies will have a payroll system, supermarkets will use inventory systems, offices will have office automation systems, etc.
#17 Value chain activities fall into two main categories: primary and support activities. Primary activities are more closely related to creating value. Support activities allow primary activities to take place by providing the necessary inputs and infrastructure.
This tells us that all the value chain activities need support based on the information system. Because all the support activities sustain each other, the information system’s role is to interact with all the company’s activities,
The primary activities are shown in the bottom part of figure and include:
– Input logistics: the procurement of raw materials and supplies from suppliers.
– Operations: the transformation of raw materials into finished products with the appropriate quality, time and cost conditions.
– Output logistics: the transport of products to customers.
– Marketing: to detect customers’ needs and procure orders.
– Service: activities designed to maintain the conditions of use for the sold product.
Support activities are presented at the top of figure and include:
– Company infrastructure: the organisational framework that impacts all primary activities in a generalised way. These include all managerial activities, such as drawing up strategies, planning and control.
– Human resource management: all activities related to the selection, training and motivation of the company’s staff.
– Technological development: all activities designed to procure and subsequently manage technologies.
– Purchasing: procurement of the elements needed to carry out the production process.
#18 Organizations are trying to become more competitive and efficient by transforming themselves into digital firms where nearly all core business processes and relationships with customers, suppliers, and employees are digitally enabled.
A marketing strategy where a service supplier or product retailer gets close to their clients. The benefits of greater customer intimacy for a business might include improved highly tailored problem solving capabilities and greater adaptation of products to customer needs, as well as higher customer loyalty levels.
Read more: http://www.businessdictionary.com/definition/customer-intimacy.html#ixzz3o6T0Qw5g
Although information technology has become more of a commodity, when coupled with complementary changes in organization and management, it can provide the foundation for new products, services, and ways of conducting business that provide firms with a strategic advantage.
#19 Business processes are concrete workflows of material, information, and knowledge. They also represent unique ways in which organizations coordinate work, information, and knowledge, and the ways in which management chooses to coordinate work. Managers need to pay attention to business processes because they determine how well the organization can execute its business, and thus be a potential source of strategic success or failure. Although each of the major business functions has its own set of business processes, many other business processes are cross-functional,
such as order fulfillment.
Firms can become more flexible and efficient by coordinating their business processes closely, and, in some cases, integrating these processes so they are focused on efficient management of resources and customer service.