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Your Treasure Map
Towards Successful
Mobile UA
TARGET SUMMIT 2017
New Partnerships Manager
over five years of experiencein marketing and digital
media. Helped numerous app marketers refine their
user acquisitionand re-engagementstrategies to reach
scaleand maximum in-app engagement.
Born in Minsk and raised in Israel.
maya@appnext.com
Maya Portselan
TARGET SUMMIT 2017
The Dangers of
Paid User Acquisition
TARGET SUMMIT 2017
Mixing low cost incentivized installs
with higher cost full intent ads
THE MIX
TARGET SUMMIT 2017BOTS
Will cost mobile advertisers an estimated $7.2 billion globally. *
How to find?
Know where your ads are running.
Look at initial and deep engagement metrics.
* According to ANA: http://screenmediadaily.com/ana-online-ad-fraud-robbing-marketers-of-billions/
TARGET SUMMIT 2017
Identify suspicious activity:
Use of known problematic proxies or large amount of clicks/installs/devices from the same IP.
Different IP locations between the ad click and the install/first launch.
Unreasonable click to install time.
Consistency/patterns:
Device ID – related:
Click/install exactly every X seconds.
Users drop in the same exact point in the post install funnel.
Many installs from the same device brand/model or the same not local language.
Different ID’s from the same device.
Mutliple IDFA’s from a single IDFV.
IDFA not uppercase - GAID not lowercase.
ID’s hold a consistnet pattern.
BOTS
TARGET SUMMIT 2017ORGANIC INSTALL HIJACKERS
Last click attribution fraud
Specially tricky as these are highly engaged users
How to find?
Identify suspicious pre-install activity:
Know where your ads are running multiple clicks at the same time
or from the same Wi-Fi IP or IP and user agent for different apps.
Low CR’s
Exceptionally long conversion period Mean TTI.
Compare to your organic base line
TARGET SUMMIT 2017
Pick the right media partners
Work with the right service providers
Choose your attribution partner
HELPING ANGLES
TARGET SUMMIT 2017
See the ad unit
See the user flow (no incent)
Make sure it’s viewed
TRANSPARENCY
TARGET SUMMIT 2017
Few Other Tips
TARGET SUMMIT 2017
Know where your
competitors are buying
and what creatives they
are consistently using.
DON’T BE PROUD
TARGET SUMMIT 2017DON’T BE PROUD
TARGET SUMMIT 2017DON’T BE PROUD
TARGET SUMMIT 2017CREATIVE | Refresh
Creative A
Creative B
Creative C
Conversion Rate Installs Optimal Return
TARGET SUMMIT 2017CREATIVE | Personalize
TARGET SUMMIT 2017
Playable Ads
CREATIVE | Pre-Qualify
TARGET SUMMIT 2017
0
CPI LTV
(IAPonly)
1
2
3
0
CPI LTV
(IAP +ADS)
1
2
3
Cost
Ads
IAP
AD LTV: ROAS Example for Females/18-25
Traceback your ad revenues to find new profitable segments
Standard ROAS Using SOOMLA TRACEBACK
ROAS – Get the full picture | Ad Revenue
TARGET SUMMIT 2017ROAS – Get the full picture | Assists
First Touch
User sees a targeted ad in his Twitter feed for
the first time, gains initial brand trust.
Second Touch
While using a different app, user clicks on a video ad
for the same app. Learns more, but does not yet install the new app.
Third Touch
User recalls the video ad, and search for the app. Clicks on an ad
in Google Search. Visits the App Store but does not yet install.
Last Touch
User sees a targeted ad on their Facebook feed. With
sufficient background and information, decides to install the app.
Multiplier for assists?
Fractional attribution?
Find Overlapping sources
(CPI – no problem, CPM/CPC?)
TARGET SUMMIT 2017
THE RIGHT TIME
When do your users engage?
7:00AM
Appnext Timeline
8:00AM
Places HOME
Understanding the unique
immediate context of a user
7:00AM 8:00AM
Places > Waking upMoments
Appnext Timeline
Understanding the unique
immediate context of a user
7:00AM 8:00AM
Moments
Predicted Next
Interest & Action
Suggested apps
Health
& Fitness
Appnext Timeline
To predict the action he/she
is likely to take next
7:00AM 8:00AM
Suggested apps
Health
& Fitness
Suggested apps
Maps &
Navigation
Suggested apps
Social
& Games
Suggested apps
Food
Delivery
8:30AM 12:30AM
HOME
> Waking up
COFFEESHOP
> Breakfast time
TRAINSTATION
> Commuting to work
OFFICE
> Lunchtime
Appnext Timeline
The next-gen user
intelligence technology
TARGET SUMMIT 2017
The way people
experience apps and
mobile as a whole
has changed.
Instant Apps
Seamless Discovery & Usage
Macroapps
Bundling app content & services
Personalization & Customization
Focus on Real-Life Intent
TARGET SUMMIT 2017
Some
understood
these trends
early on
TARGET SUMMIT 2017
WeChat
769M DAU
Mini-Programs
Jan’17
90 min a day
Launched
Jan’11
WeChat Games & Wallet
Aug’13
In-App Taxi Ordering
Jan’14
TARGET SUMMIT 2017
Dozens of services seamlessly available in-app
TARGET SUMMIT 2017
TARGET SUMMIT 2017
“Bringing Uber
Mobile Experience
to every mobile app”
Nairi Hourdajian
TARGET SUMMIT 2017
What is the common thread?
TARGET SUMMIT 2017
They understood early on that content &
services are set to be unbundled from apps
and bundled into the platform solutions
TARGET SUMMIT 2017
Appnext Actions (Closed Beta)
Your App. As A Platform
TARGET SUMMIT 2017
Send a MessageNavigateShare a PhotoBook a Flight
Seamlessly
connect users to
their next action.
ACTIONS
TARGET SUMMIT 2017
Messengers KeyboardsOEMs Maps &
Navigation
ACTIONS
TARGET SUMMIT 2017
Your app. At their
Decision-making point
Appnext Actions is the first solution
that allows you to focus on immediate
engagement, reaching users a tap before
an order, or a purchase is made.
ACTIONS
TARGET SUMMIT 2017
When They
Need Your
App Most.
APPNEXT ACTIONS
Thank you.
Maya portselan
New Partnerships Manager
maya@appnext.com

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Maya Portselan (Appnext): Secrets to Successful Mobile User Acquisition

  • 1. Your Treasure Map Towards Successful Mobile UA
  • 2. TARGET SUMMIT 2017 New Partnerships Manager over five years of experiencein marketing and digital media. Helped numerous app marketers refine their user acquisitionand re-engagementstrategies to reach scaleand maximum in-app engagement. Born in Minsk and raised in Israel. maya@appnext.com Maya Portselan
  • 3. TARGET SUMMIT 2017 The Dangers of Paid User Acquisition
  • 4. TARGET SUMMIT 2017 Mixing low cost incentivized installs with higher cost full intent ads THE MIX
  • 5. TARGET SUMMIT 2017BOTS Will cost mobile advertisers an estimated $7.2 billion globally. * How to find? Know where your ads are running. Look at initial and deep engagement metrics. * According to ANA: http://screenmediadaily.com/ana-online-ad-fraud-robbing-marketers-of-billions/
  • 6. TARGET SUMMIT 2017 Identify suspicious activity: Use of known problematic proxies or large amount of clicks/installs/devices from the same IP. Different IP locations between the ad click and the install/first launch. Unreasonable click to install time. Consistency/patterns: Device ID – related: Click/install exactly every X seconds. Users drop in the same exact point in the post install funnel. Many installs from the same device brand/model or the same not local language. Different ID’s from the same device. Mutliple IDFA’s from a single IDFV. IDFA not uppercase - GAID not lowercase. ID’s hold a consistnet pattern. BOTS
  • 7. TARGET SUMMIT 2017ORGANIC INSTALL HIJACKERS Last click attribution fraud Specially tricky as these are highly engaged users How to find? Identify suspicious pre-install activity: Know where your ads are running multiple clicks at the same time or from the same Wi-Fi IP or IP and user agent for different apps. Low CR’s Exceptionally long conversion period Mean TTI. Compare to your organic base line
  • 8. TARGET SUMMIT 2017 Pick the right media partners Work with the right service providers Choose your attribution partner HELPING ANGLES
  • 9. TARGET SUMMIT 2017 See the ad unit See the user flow (no incent) Make sure it’s viewed TRANSPARENCY
  • 11. TARGET SUMMIT 2017 Know where your competitors are buying and what creatives they are consistently using. DON’T BE PROUD
  • 14. TARGET SUMMIT 2017CREATIVE | Refresh Creative A Creative B Creative C Conversion Rate Installs Optimal Return
  • 15. TARGET SUMMIT 2017CREATIVE | Personalize
  • 16. TARGET SUMMIT 2017 Playable Ads CREATIVE | Pre-Qualify
  • 17. TARGET SUMMIT 2017 0 CPI LTV (IAPonly) 1 2 3 0 CPI LTV (IAP +ADS) 1 2 3 Cost Ads IAP AD LTV: ROAS Example for Females/18-25 Traceback your ad revenues to find new profitable segments Standard ROAS Using SOOMLA TRACEBACK ROAS – Get the full picture | Ad Revenue
  • 18. TARGET SUMMIT 2017ROAS – Get the full picture | Assists First Touch User sees a targeted ad in his Twitter feed for the first time, gains initial brand trust. Second Touch While using a different app, user clicks on a video ad for the same app. Learns more, but does not yet install the new app. Third Touch User recalls the video ad, and search for the app. Clicks on an ad in Google Search. Visits the App Store but does not yet install. Last Touch User sees a targeted ad on their Facebook feed. With sufficient background and information, decides to install the app. Multiplier for assists? Fractional attribution? Find Overlapping sources (CPI – no problem, CPM/CPC?)
  • 19. TARGET SUMMIT 2017 THE RIGHT TIME When do your users engage?
  • 20. 7:00AM Appnext Timeline 8:00AM Places HOME Understanding the unique immediate context of a user
  • 21. 7:00AM 8:00AM Places > Waking upMoments Appnext Timeline Understanding the unique immediate context of a user
  • 22. 7:00AM 8:00AM Moments Predicted Next Interest & Action Suggested apps Health & Fitness Appnext Timeline To predict the action he/she is likely to take next
  • 23. 7:00AM 8:00AM Suggested apps Health & Fitness Suggested apps Maps & Navigation Suggested apps Social & Games Suggested apps Food Delivery 8:30AM 12:30AM HOME > Waking up COFFEESHOP > Breakfast time TRAINSTATION > Commuting to work OFFICE > Lunchtime Appnext Timeline The next-gen user intelligence technology
  • 24. TARGET SUMMIT 2017 The way people experience apps and mobile as a whole has changed. Instant Apps Seamless Discovery & Usage Macroapps Bundling app content & services Personalization & Customization Focus on Real-Life Intent
  • 26. TARGET SUMMIT 2017 WeChat 769M DAU Mini-Programs Jan’17 90 min a day Launched Jan’11 WeChat Games & Wallet Aug’13 In-App Taxi Ordering Jan’14
  • 27. TARGET SUMMIT 2017 Dozens of services seamlessly available in-app
  • 29. TARGET SUMMIT 2017 “Bringing Uber Mobile Experience to every mobile app” Nairi Hourdajian
  • 30. TARGET SUMMIT 2017 What is the common thread?
  • 31. TARGET SUMMIT 2017 They understood early on that content & services are set to be unbundled from apps and bundled into the platform solutions
  • 32. TARGET SUMMIT 2017 Appnext Actions (Closed Beta) Your App. As A Platform
  • 33. TARGET SUMMIT 2017 Send a MessageNavigateShare a PhotoBook a Flight Seamlessly connect users to their next action. ACTIONS
  • 34. TARGET SUMMIT 2017 Messengers KeyboardsOEMs Maps & Navigation ACTIONS
  • 35. TARGET SUMMIT 2017 Your app. At their Decision-making point Appnext Actions is the first solution that allows you to focus on immediate engagement, reaching users a tap before an order, or a purchase is made. ACTIONS
  • 36. TARGET SUMMIT 2017 When They Need Your App Most. APPNEXT ACTIONS
  • 37. Thank you. Maya portselan New Partnerships Manager maya@appnext.com