1. Reliability Centered Maintenance Strategies
What is happening in the world of Maximo Customers?

2. Reliability Centered Maintenance in the Maximo World
What is Reliability Centered Maintenance
 RCM, is a process to ensure that assets continue to do what their
users require in their present operating context.
 It is generally used to achieve improvements in fields such as the
establishment of safe minimum levels of maintenance, changes to
operating procedures and strategies and the establishment of
capital maintenance regimes and plans.
 Successful implementation of RCM will lead to increase in cost
effectiveness, machine uptime, and a greater understanding of the
level of risk that the organization is presently managing.
 The late John Moubray, in his industry leading book RCM2,
characterized Reliability-centered Maintenance as a process to
establish the safe minimum levels of maintenance.
 RCM, is a process to ensure that assets continue to do what their
users require in their present operating context.
 It is generally used to achieve improvements in fields such as the
establishment of safe minimum levels of maintenance, changes to
operating procedures and strategies and the establishment of
capital maintenance regimes and plans.
 Successful implementation of RCM will lead to increase in cost
effectiveness, machine uptime, and a greater understanding of the
level of risk that the organization is presently managing.
 The late John Moubray, in his industry leading book RCM2,
characterized Reliability-centered Maintenance as a process to
establish the safe minimum levels of maintenance.

3. Reliability Centered Maintenance in the Maximo World
 It is defined by the technical standard SAE JA1011, Evaluation Criteria for
RCM Processes, which sets out the minimum criteria that any process
should meet before it can be called RCM.
 It starts with 7 questions, worked through in the order that they are listed:
1. What is the item supposed to do and its associated performance standards?
2. In what ways can it fail to provide the required functions?
3. What are the events that cause each failure?
4. What happens when each failure occurs?
5. In what way does each failure matter?
6. What systematic task can be performed proactively to prevent, or to diminish to
a satisfactory degree, the consequences of the failure?
7. What must be done if a suitable preventive task cannot be found?
 It is defined by the technical standard SAE JA1011, Evaluation Criteria for
RCM Processes, which sets out the minimum criteria that any process
should meet before it can be called RCM.
 It starts with 7 questions, worked through in the order that they are listed:
1. What is the item supposed to do and its associated performance standards?
2. In what ways can it fail to provide the required functions?
3. What are the events that cause each failure?
4. What happens when each failure occurs?
5. In what way does each failure matter?
6. What systematic task can be performed proactively to prevent, or to diminish to
a satisfactory degree, the consequences of the failure?
7. What must be done if a suitable preventive task cannot be found?

4. Reliability Centered Maintenance in the Maximo World
Basic Tenets of RCM
Overall RCM Program
Plan Development
Equipment breakdown
for analysis
Failure Modes, Effects
& Criticality Analysis
Criticality ranking of failure
modes by probability &
consequence
1. What is the item supposed to do and its associated performance
standards?
2. In what ways can it fail to provide the required functions?
3. What are the events that cause each failure?
4. What happens when each failure occurs?
Criticality ranking of failure
modes by probability &
consequence
Cost effective maintenance
task selection linked to
criticality ranking
Task packaging implementation
& incorporation into overall
strategy
Through life management,
monitoring and
continuous improvement
5. In what way does each failure matter?
6. What systematic task can be performed
proactively to prevent, or to diminish to a
satisfactory degree, the consequences of
the failure?
7. What must be done if a suitable
preventive task cannot be found?

5. Reliability Centered Maintenance in the Maximo World
Continual
Improvement
Organizational
strategic plan
Legal and stakeholder requirements and expectations
(customers, shareholders, regulators, employees, suppliers, society)
Other Organizational
requirements and
systems
Asset Management Policy
Asset management strategy
Asset management objectives
Asset management plans
1. What is the item supposed to do and
its associated performance standards?
2. In what ways can it fail to provide the
required functions?
3. What are the events that cause each
failure?
4. What happens when each failure
occurs?
5. In what way does each failure
matter?
6. What systematic task can be
performed proactively to prevent, or to
diminish to a satisfactory degree, the
consequences of the failure?
7. What must be done if a suitable
preventive task cannot be found?
Continual
Improvement
Asset Management enablers and controls
Organizational
values,
functional
standards,
required
processes
Acquire/create
Utilize Maintain
Renew/dispose
Portfolio of asset
systems and individual
assets
Performance
and condition
monitoring
1. What is the item supposed to do and
its associated performance standards?
2. In what ways can it fail to provide the
required functions?
3. What are the events that cause each
failure?
4. What happens when each failure
occurs?
5. In what way does each failure
matter?
6. What systematic task can be
performed proactively to prevent, or to
diminish to a satisfactory degree, the
consequences of the failure?
7. What must be done if a suitable
preventive task cannot be found?

6. Reliability Centered Maintenance in the Maximo World
PAS 55 is relevant to all Stakeholders in your business
Manage Assets
Manage Asset Systems
Manage asset portfolio
Create/
acquire Utilize Maintain
Renew/
dispose
Capital Investments
Optimization and sustainability planning
Sustained performance
Cost & Risk optimization
Optimize life cycle
activities
Organizational Strategic Goals
PAS 55 Asset
Management
System
Organization
Management
Facilities, Buildings, Warehouses, Hospitals
Oil, Gas, Chemicals, Pharmaceuticals, Food,
Electronics, Power Generation, Manufacturing
Defense, Airlines, Rail, Road, Automotive
Railways, Electric / Gas Distribution, Highways, Telecom, Water
Computers, Routers, Networks, Software, Auto Discovery, Service desk
Plant &
Production
Real Estate &
Facilities
Transportation
and Fleet
Infrastructure
and Network
IT Equipment

7. Reliability Centered Maintenance in the Maximo World
PAS 55 scope and coverage
Important interface:
motivation, communication,
roles & responsibilities,
knowledge, experience,
leadership, teamwork
Important interface: life
cycle costs, capital
investment criteria,
operating costs
Vital context:
Stakeholder needs,
business objectives,
policies, regulatory
environment,
performance goals,
risk management
Human
Assets
Important interface:
reputation, image,
morale, constraints,
social impact
Important interface: life
cycle costs, capital
investment criteria,
operating costs
Important interface:
data on condition,
performance, activities,
costs & opportunities
Physical
Assets
Financial
Assets
Information
Assets
Intangible
Assets

8. Reliability Centered Maintenance in the Maximo World
RCM is most successfully implemented in a culture driven by
Continuous Improvement

9. Reliability Centered Maintenance in the Maximo World
Why is methodology so important?
80%
will have a
cause related
to human
performance
60%
of all incidents
identified as
human factors
14.2%
annualized cost
of accidents
and poor safety
performance
The role of managerial
leadership in determining
workplace safety
outcomes (RR044)3
Safety and performance
enhancement in drilling
operations by human factors
intervention (RR264)2
Human factors guidance for
selecting appropriate
maintenance strategies for
safety in the offshore oil
and gas industry (RR213)1
80%
will have a
cause related
to human
performance
14.2%
annualized cost
of accidents
and poor safety
performance

10. Reliability Centered Maintenance in the Maximo World
Barrier or “Swiss Cheese” Model (Jim Reasons)

11. Reliability Centered Maintenance in the Maximo World
Maximo Customers implement RCM in one of 3 ways driven by their business
needs:
 Risk of injury or
catastrophic accident
 High focus on integrated
safety
 Specialized applications
incorporate
Hazards/Safety viewpoint
 Nuclear, Utilities, Mining,
Oil & Gas
 Customer Example:
– British Petroleum
High Risk Industry
Environmental/Human Hazard
Global Enterprise
High Quality, Diverse sites
 Active
acquisition/divestiture
 High focus on quality or
customer satisfaction
 High risk of revenue
interruption
 Need to manage diverse
workforce
 Automotive, Consumer
Products, Food &
Beverage
 Customer Example:
– Lockheed Martin
– Ford
Specialized Focused
Groups
Higher Skills, focused investment in
RCM
 Require and desire a
more refined, specific
tools
 Lever partner solutions to
EAM which specialize
– Meridian
– Optimizer +
 Structured tools enhance
quality of RCM efforts
 Automotive, Consumer
Products, Food &
Beverage
 Customer Example:
– Vopak Terminal with
Maximo
– Samsung as Prime on
Salam Tunnel in Abu Dhabi
 Risk of injury or
catastrophic accident
 High focus on integrated
safety
 Specialized applications
incorporate
Hazards/Safety viewpoint
 Nuclear, Utilities, Mining,
Oil & Gas
 Customer Example:
– British Petroleum
 Active
acquisition/divestiture
 High focus on quality or
customer satisfaction
 High risk of revenue
interruption
 Need to manage diverse
workforce
 Automotive, Consumer
Products, Food &
Beverage
 Customer Example:
– Lockheed Martin
– Ford
 Require and desire a
more refined, specific
tools
 Lever partner solutions to
EAM which specialize
– Meridian
– Optimizer +
 Structured tools enhance
quality of RCM efforts
 Automotive, Consumer
Products, Food &
Beverage
 Customer Example:
– Vopak Terminal with
Maximo
– Samsung as Prime on
Salam Tunnel in Abu Dhabi

12. Reliability Centered Maintenance in the Maximo World
Equipment Type Data
High Risk Industries Require Deep Analytic and Process
Tracking at the Equipment Type Level

13. Reliability Centered Maintenance in the Maximo World
Defect
Elimination
Incident
Management
Service
Request
Condition
Monitoring
Preventive
Maintenance
Operations
Management
Change
Management
Control of Work
Investigations /
Improvements
Maintenance
Management
Asset
Management
MRO
Supply Chain
Compliance
Knowledge
Management
Operating
Policy
Operating
Procedures
Management
Of Change
Standard
Actions
Hazard / Risk
Register
Risk
Modeling
Investigations
FMECA / RCFA
Work
Prioritization
Condition For
Work
Location Register
Asset / Equip
Register
MRO Contract
Management
MRO
Purchasing
Regulatory
Register
Regulatory
Compliance
Knowledge
Capture
Information
Bulletins
Open, Standards Integration / Interoperability Framework
Enterprise
Financials
Capital
Projects
Engineering
Systems
Process
Control Sys
Document
Management
Geo-Based
Systems
Operating
Procedures
Downtime
Reporting
Production
Reporting / Log
Drilling and
Completions
Standard
Actions
After Action
Reviews
Risk
Modeling
Risk
Assessments
Permit / Cert
Planning
FMECA / RCFA
Continuous
Improvement
Condition For
Work
Job Planning
Work Orders
Work Execution
Asset / Equip
Register
Linear Asset
Management
Build Modeling
MRO
Purchasing
Inventory
Management
Material
Inspections
Invoicing
Regulatory
Compliance
Competency
Management
Action
Tracking
Information
Bulletins
Lessons
Learned
Solutions
Integrated Operations and Maintenance Spatial / Mobile / Remote Offline Applications
Integrated Operations and Maintenance Scheduling
Integrated Operations and Maintenance Reporting / Analytics
Fleet Asset
Register
Conformance
Management
Warranty / Claim
Processing
Technical
Alerts
Operators
Log

14. Reliability Centered Maintenance in the Maximo World
Global Enterprises Embed Continuous Improvement in GMP

15. Reliability Centered Maintenance in the Maximo World
An example of an Automotive
Manufacturer process

16. Reliability Centered Maintenance in the Maximo World
Partner Solutions Provide Focused Functionality

17. Reliability Centered Maintenance in the Maximo World
Asset Performance Management Adds Focused Functionality
 Distinctions between Enterprise Asset Management tools and Asset
Performance Management tools

18. Reliability Centered Maintenance in the Maximo World
Again, APM becomes embedded in Methodology
 Asset Performance embedded in PAS 55 Methodology

19. Reliability Centered Maintenance in the Maximo World
IBM Partner Max Grip Optimizer+ Tool becomes another layer of
Maximo

20. Reliability Centered Maintenance in the Maximo World
Optimizer+ works with Maximo data

21. Reliability Centered Maintenance in the Maximo World
In Summary
Samsung has choices in how to implement RCM within
Maximo
• Embedded in Safety/Quality programs
• Specialized partner applications
• Embedded in Policy and resulting Procedures
IBM recommendation to Samsung:
Assess the features of each of the 3 scenarios by:
1. Talking to customers
2. Meeting with Experts: PAS 55, HSE and RCM
3. View high level presentations on each scenario:
• Maximo for High Risk Industries
• Existing Implementations
• MaxGrip Optimizer+
Samsung has choices in how to implement RCM within
Maximo
• Embedded in Safety/Quality programs
• Specialized partner applications
• Embedded in Policy and resulting Procedures
IBM recommendation to Samsung:
Assess the features of each of the 3 scenarios by:
1. Talking to customers
2. Meeting with Experts: PAS 55, HSE and RCM
3. View high level presentations on each scenario:
• Maximo for High Risk Industries
• Existing Implementations
• MaxGrip Optimizer+

22. Reliability Centered Maintenance in the Maximo World
Sebastian Osterc
Cloud & Smarter Infrastructure
Argentina – Paraguay - Uruguay
IBM Software Group
Mobile: +54 911 5588 0631
Email: osterc@ar.ibm.com
Thank You
Sebastian Osterc
Cloud & Smarter Infrastructure
Argentina – Paraguay - Uruguay
IBM Software Group
Mobile: +54 911 5588 0631
Email: osterc@ar.ibm.com