Maximise investment in your LMS with Extended Enterprise - Cornerstone Convergence Conference, London 2019

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Maximise your investment
with Extended Enterprise
Hitachi Vantara
Global Learning
Andy Wooler
Strategist, Hitachi Vantara Global Learning
Strategic Solutions
12th September 2019

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What does EXE mean to
Hitachi Vantara?

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• Revenue opportunities:
‒ Training Units
‒ Subscriptions
‒ Paypal integration
‒ PCI Compliance sits with Paypal, not with Hitachi Vantara
‒ Subscriptions
WHY EXTENDED ENTERPRISE?

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• Helping our customers maximise their investment in the product they
have purchased
‒ Reduced Support costs
‒ Increased sales both of our products and additional Educational sales
WHY EXTENDED ENTERPRISE?

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• Helping our Partners achieve and maintain their status level in the
program
‒ We have approx. 8000 internal users but in excess of 80,000 external
Customer & Partner users
‒ Our Channel Partners are required to meet certain standards to gain and
maintain their status within the Partner program
‒ A mixture of Hitachi Professional Certifications/Accreditations and Hitachi
Vantara specific courses are required to be compliant
‒ Self registration for CSOD
WHY EXTENDED ENTERPRISE?

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• Reduced licence cost
‒ EXE uses a transaction based licence cost
‒ No fixed user cost for users who do not undertake training in a given year
‒ Many of our courses are taken as support for our Certification program and
are required only every 2 years
WHY EXTENDED ENTERPRISE?

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• CSOD reporting alone cannot answer the question as to whether or not
the training has improved sales performance or Pre-Sales pipeline
• Sales data sits in Oracle Financial systems or in SFDC
• To avoid the need to spend hours manipulating data in Excel, a more
robust solution was needed.
WHAT HAS THE REPORTING API GOT TO DO
WITH EXTENDED ENTERPRISE?

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• Strong correlation between
course completions and the
number of opportunities per rep
A. 45% of sales reps (349) completed
0 courses for this product 2 years.
‒ 72% of this group has zero
opportunities.
B. 2% of sales reps (19) completed
4 courses in 2 years
‒ 3X more opps per rep.
‒ The ability to close deals shows a
4X improvement
SALES OPPORTUNITIES – AN EXAMPLE

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• A data lake is a system or repository of data stored in its natural/raw
format, usually object blobs or files. A data lake is usually a single store
of all enterprise data including raw copies of source system data and
transformed data used for tasks such
as reporting, visualization, advanced analytics and machine learning. A
data lake can include structured data from relational databases (rows and
columns), semi-structured data (CSV, logs, XML, JSON), unstructured
data (emails, documents, PDFs) and binary data (images, audio, video).
Source: https://en.wikipedia.org/wiki/Data_lake
THE DATA LAKE SOLUTION

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• Learning & Performance Data increasingly doesn’t sit in one place:
‒ Separate Performance Management applications
‒ New content providers such as Udemy without SCORM or integration into
CSOD
‒ xAPI Learning Record Stores (LRS)
‒ Video platforms with richer usage data such as Brightcove
‒ New delivery platforms such as MindTickle
WHY IS A DATA LAKE IMPORTANT?

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• The data tables we now have need to be joined to establish the
relational database schema that will power any resulting analysis or
reporting requirements
• It is at this point that we can start to look at how to join CSOD data to
data from other sources such as SFDC
• User and organization provisioning into CSOD from SFDC for
Customers and Partners means we already hold data that is common to
both CSOD and SFDC
SO, THE DATA IS NOW IN THE DATA LAKE.
WHAT’S NEXT?

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• We are using our own PENTAHO products as part of the solution
including the final presentation of dashboards and scheduled reporting
• A 30 day trial download is available at
https://www.hitachivantara.com/en-us/products/big-data-integration-
analytics/pentaho-trial-download.html
DRINKING OUR OWN CHAMPAGNE!

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DRINKING OUR OWN CHAMPAGNE!

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Questions

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Thank You

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