1. 10003 Forest Lake Dr.
Twinsburg, OH 44087
Cell: 216-346-8642
mattnorberg@icloud.com
MATT NORBERG
CAREER OVERVIEW I began my career in insurance claims with State Farm as an Auto Claim Processor in
October 2001. In June of 2004,I joined the Fire Company as a member of the Action
Claim Team handling claims in Ohio, Kentucky and Tennessee when field units were
understaffed and experiencing a larger than normalclaim volume. In 2010,I became a
permanent member of the Akron/Canton line unit handling homeowner’s claims in the
Northern Ohio territory.
SKILLS & ABILITIES  Strong expertise in estimate writing and interior/exterior damage assessment
 Efficient claim handling processes resulting in shorter open cycle time for the
policyholders as well as optimization of my schedule
 Consistently reviewing my work processes to identify opportunities for
improvement and efficiencies
 Highly adaptable todifferent claim types
 Communication skills which allow me to relate and connect with policyholders with
a focus on remarkable customer service
EXPERIENCE HOMEOWNERS FIELD CLAIM REPRESENTATIVE
STATE FARM INSURANCE, AKRON, OH
October 2010 toCurrent
 Two Story/Steep team leader
 Rope and Harness Certified
 Resource for unit regarding exterior wind and haildamage
 Assist peers with large estimates and inspections
ACTION CLAIMS TEAM MEMBER
STATE FARM INSURANCE, WARRENSVILLE HEIGHTS, OH
June 2004 toOctober 2010
 Completed and retained Kentucky Insurance Adjuster License
 Catastrophe claims handling for Hurricane Katrina, Wilma and Rita, 2005
AUTO CLAIMS PROCESSOR
STATE FARM INSURANCE, BEDFORD HEIGHTS, OH
October 2001 toJune 2004
 Gathered detailed information and completed field investigations
 Prepared and organized medical summary sheets for injury claims
 Assisted with auto total loss settlements and Title transfers
EDUCATION ASSOCIATE OF ARTS DEGREE – UNIVERSITYOF AKRON – DECEMBER 1999
LEADERSHIP Having extensive experience using Xactimate, I was tasked to develop and teach estimating macros, line
item notes and techniques utilizing the sketch tool, which has resulted in more accurate, uniform and
consistent claims handling.
I was selected to train and mentor a team member in all aspects of claim handling, including the technical
skills for estimating as well as how to effectively perform in high pressure situations. I shared personal
experiences,reinforcing that the focus of our work is to cultivate remarkable customer service.