Matt Norberg has over 20 years of experience in insurance claims handling. He began his career at State Farm as an auto claim processor in 2001 and joined the fire company in 2004 as a member of the action claims team. Since 2010, he has been a homeowner's field claim representative for State Farm, handling claims in Northern Ohio. He has strong expertise in damage assessment and estimate writing.

1. 10003 Forest Lake Dr.
Twinsburg, OH 44087
Cell: 216-346-8642
mattnorberg@icloud.com
MATT NORBERG
CAREER OVERVIEW I began my career in insurance claims with State Farm as an Auto Claim Processor in
October 2001. In June of 2004,I joined the Fire Company as a member of the Action
Claim Team handling claims in Ohio, Kentucky and Tennessee when field units were
understaffed and experiencing a larger than normalclaim volume. In 2010,I became a
permanent member of the Akron/Canton line unit handling homeowner’s claims in the
Northern Ohio territory.
SKILLS & ABILITIES  Strong expertise in estimate writing and interior/exterior damage assessment
 Efficient claim handling processes resulting in shorter open cycle time for the
policyholders as well as optimization of my schedule
 Consistently reviewing my work processes to identify opportunities for
improvement and efficiencies
 Highly adaptable todifferent claim types
 Communication skills which allow me to relate and connect with policyholders with
a focus on remarkable customer service
EXPERIENCE HOMEOWNERS FIELD CLAIM REPRESENTATIVE
STATE FARM INSURANCE, AKRON, OH
October 2010 toCurrent
 Two Story/Steep team leader
 Rope and Harness Certified
 Resource for unit regarding exterior wind and haildamage
 Assist peers with large estimates and inspections
ACTION CLAIMS TEAM MEMBER
STATE FARM INSURANCE, WARRENSVILLE HEIGHTS, OH
June 2004 toOctober 2010
 Completed and retained Kentucky Insurance Adjuster License
 Catastrophe claims handling for Hurricane Katrina, Wilma and Rita, 2005
AUTO CLAIMS PROCESSOR
STATE FARM INSURANCE, BEDFORD HEIGHTS, OH
October 2001 toJune 2004
 Gathered detailed information and completed field investigations
 Prepared and organized medical summary sheets for injury claims
 Assisted with auto total loss settlements and Title transfers
EDUCATION ASSOCIATE OF ARTS DEGREE – UNIVERSITYOF AKRON – DECEMBER 1999
LEADERSHIP Having extensive experience using Xactimate, I was tasked to develop and teach estimating macros, line
item notes and techniques utilizing the sketch tool, which has resulted in more accurate, uniform and
consistent claims handling.
I was selected to train and mentor a team member in all aspects of claim handling, including the technical
skills for estimating as well as how to effectively perform in high pressure situations. I shared personal
experiences,reinforcing that the focus of our work is to cultivate remarkable customer service.