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IBM Finance Forum - The Economic Balancing Act
The document discusses the challenges and focus areas for businesses post-economic recovery, emphasizing cost reduction, improved efficiency, and customer service as critical priorities. It highlights the increasing role of CFOs in technology decisions and the implementation of analytics solutions to enhance business insights. Overall, it questions how businesses will adapt to future uncertainties and stresses the need for innovative strategies to differentiate and succeed.
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IBM Finance Forum - The Economic Balancing Act
- 1. The Economic BalancingAct Matthew Stent, Nordic Market Development
- 2. strategy balance harmony control committment understanding planning agreement creativity common goal team-work focus achievement target IBM Confdential May 2011
- 3. But what happensif the wind blows? 8% 6% 4% 2% Economic Growth 0% Sweden 1Q09 2Q09 3Q09 4Q09 1Q10 2Q10 3Q10 4Q10 1Q11 2Q11 3Q11 4Q11 1Q12 2Q12 3Q12 4Q12 -2% -4% -6% -8% Phase 1 Phase 2 Phase 3 Panic Opportunity What next? Increased control New regulations New normals? Cost cutting Increased workloads Back to old ways? Restriction Stressed to capacity Strive for growth? Resturcturing Progressive strategy How to differentiate? Casualties New entrants Smarter thinking? Source: IBM 2011 IBM Confdential May 2011
- 4. Calmer times? Hardly.... •Recovery has largely happened • What is the new norm? • What are businesses investing in now to respond to future challenges? ”We shall have no better conditions in the future if we are satisfied with all those which we have at present.” Thomas Edison IBM Confdential May 2011
- 5. Businesses continue tofocus on cost and efficiency with strong emphasis on customers, insight and collaboration 2011’s Most Critical Business Priorities Cost reduction / improved efficiency 76% Improved customer service 73% Increased employee productivity 70% New ways to reach customers 67% Optimizing key business processes 62% Increased insights for better decision making 62% Increased flexibility / nimble enterprise 60% Collaboration 58% (Scale 0-10 top 8,9,10 combined) Efficiency Focus Innovation Focus Source: IBM 2011 IBM Confdential May 2011
- 6. And whats importantto CFO’s? IBM Confdential May 2011
- 7. 70% of firmsare implementing analytics solutions to improve business insights and customer knowledge A deep-dive into business analytics With the primary* benefit areas and intelligence shows the current identified as… stage of implementation… Improve Planned, but Investment 30% not started Decisions Improve Efficiency & 11% Support Started, but Organizational Expansion not 40% Effectiveness Strategies completed 37% 15% Completed / Enhance Maintaining 20% Customer Targeting Improve No plans to Customer Insight 16% implement 10% 21% Source: IBM 2011 IBM Confdential May 2011
- 8. Where does thedecision making power over technology lie? CFO involvement in 77% of all technology decisions IBM Confdential May 2011
- 9. The role andresponsibility of finance chiefs is also widening dramatically Information Technology 43 Strategy/Business Development 41 Human Resources 39 Operations/Production 38 Risk 37 Customer Service 37 Procurement 35 Marketing/sales 33 Research/development 30 Supply-chain Management 25 Legal 24 Sustainability 23 Source: Accenture CFO Study 2011 IBM Confdential May 2011
- 10. And its unlikelyto slow down..... Source: Gartner 2011 Source: KPMG March 2011 IBM Confdential May 2011
- 11. How prepared isyour business for when the wind next blows? or IBM Confdential May 2011