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Matthew Lawson
Assistant Director,
Library & Student Support,
Middlesex University
One way or another : managing support for
collaborative partners and overseas campuses
Partnerships around the world
Four international campuses
MAURITIUS
DUBAI
LONDON
MALTA
• Library not involved in discussions
https://www.flickr.com/photos/swanksalot/8131047555/
• Lack of clarity about library services offered
http://commons.wikimedia.org/wiki/File:Two_girls_reading_map_of_
NYC.jpg
Problems with past practice
• Library access offered to partners on an
individual basis
http://www.geograph.org.uk/reuse.php?id=122440
What to do?
http://blog.concentra.co.uk/2012/10/18/making-improvement-real-how-we-work-with-clients-to-
ensure-their-projects-are-successful-and-deliver-real-value/
Electronic resources
• Publishers didn’t understand collaborative partners
• Discussions were time consuming and complex
• Attitude differed by publisher and type of collaboration
Mapping access
Other services available
• Library can also offer:
 Reference access to our libraries
 Borrowing
 Inter library loans
 Expertise from staff
 Computer access
Types of partnership
Joint & Franchised:
Validated:
But there are exceptions…
Overseas campuses: it varies
Menu of services
Working with the University
https://www.flickr.com/photos/yorksranter/4384372375/
Once we were clear of the limitations then
had to explain to University-
• There may be costs involved
• We needed to be involved at an early stage
• Consistent message from all University staff
Collaboration
Consistent
messages
Expert
Library staff
Working with
CAP
Working with
Schools
Too many cooks?
http://commons.wikimedia.org/wiki/File:Bundesarchiv_Bild_102-
13334,_Fritz_Kampers,_Paul_Westermeyer,_Paul_Graetz.jpg
• Expertise spread amongst several staff
• Time consuming
• Easy to lose track of projects
• We needed a specialist who can concentrate
on only this work
http://upload.wikimedia.org/wikipedia/commons/6/69/Human_evolu
tion.svg
Transnational Libraries
Liaison Manager
Any questions?
Matthew Lawson
m.lawson@mdx.ac.uk
020 8411 4126

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Matthew Lawson - One Way or Another - Managing Support for Partners and Overseas Campuses

Editor's Notes

  1. 76 partners across the world cross the world
  2. Important part of University business: 4 campuses, 3 overseas
  3. Initial problems
  4. No consistency
  5. Familiar issue but no ideas to improve
  6. Often not prepared for the discussion. Referred it upwards. Took a long time. Difficult to rely on the answers.Interpreting “authorised users”Approach of publishers differs widely-some reasonable, others looking for an excuseto lay charges
  7. Contacted every publisher. Took several months as a dedicated project. To find attitude for each type of partner.Decisions changeJISC tool kit helps
  8. Gave a basis for discussion with Schools and partners and publishers.
  9. Very useful in demonstrating its not free and has a cost and value
  10. Funded by CAPGives time and resources this work deservesConcentrates expertise in one personFull time post so can be proactive rather than responsiveTime to review publishers attitudesMove from spreadsheets to databaseEnhance comms with suppliers and partners