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DESIGNING A ROOM WITH A VIEW
Integrating Benchmarks, Goals and Metrics for Success
Heather H. Berse
Spark44
2
about ME
Analytics & Strategy at Spark44 (Jaguar & Land Rover)
Yoga Enthusiast
Favorite Food is Pumpkin
Passionate About Integration (really!)
3
4
o Page and Post Performance
o Social Results vs. Other Channels
o Performance vs. Goals and Benchmarks
o Goals and Benchmarks?
5
50%do not have a
defined digital/social
plan or strategy
(Smart Insights, 2015)
6
9%strongly agree
they know their
digital marketing is
working (Adobe Survey, 2013)
7
39%have not
integrated digital
and social (Altimeter Survey, 2015)
our FOCUStoday
The Digital
and Social
Marketing
Process
Adapted from Simply Measured’s 2015 State of Social Media Report
MEASURE
EXECUTE
PLAN
9
let’sBREAK IT DOWN
BENCHMARK
a basis for comparison
historic competition etc
10
let’sBREAK IT DOWN
GOAL
the result you hope to achieve
increase sold etc
% $
11
the STEPS
1. Confirm Marketing Objectives and KPIs
2. Create a Scorecard Tracking Benchmarks & Goals
to your view
12
the SCORECARD
OBJECTIVE BENCHMARK GOAL
TIP: Make it Measurable &
Actionable
KPI Source Value
% Increase Above
Benchmark
Value
EX 1
Drive a +15% Increase in
Paid & Owned Impressions
Twitter Potential
Impressions
#MTTJ Campaign
Brandwatch
20MM +15% 23MM
EX 2
Generate a +40% Increase in
New Vehicle Mentions
Mentions
Detroit Auto Show
Brandwatch
6,034 +40% 8,478
KPI
@ MENTIONS
BRAND MENTIONS
EARNED
MEDIA
VALUE
examples
CONVERSIONS
14
15
the STEPS
1. Confirm Marketing Objectives and KPIs
2. Create a Scorecard Tracking Benchmarks & Goals
3. Make it Integrated
to your view
16
integrationBENEFITS
o 360° data storytelling
o Attribution identification
o Future collaboration opportunities
businessVALUE
Source: KPMG Integrated Reporting, Report Issue 2
Organizational&
BusinessModel
OperatingContext
Strategy
Perofrmance
FutureOutlook
Governance&
Remuneration
Value Impact
Stewardship
Assessment
Game Changers
(long-term)
Management Plans
(medium-term)
Business As Usual
(short-term)
Your Report Reader’s Needs Business Value
18
the VIEW
comes together
REAL-TIME
- 19 -
reporting
OBJECTIVE GOAL ACTUAL
KPI Value As of 9/1 Notes
Drive +15% increase in Paid & Owned
Impressions
Twitter
Potential
Impressions
23MM
14MM
(61% of goal)
Twitter paid posts on 9/27
supposed to bring in +8MM
Generate an +40% increase in New
Vehicle Mentions
Mentions 8,478
2,501
(29% of goal)
F-PACE content producing
85% of new vehicle mentions
TIP: Make it Actionable
20
WRAPreport
o Use the scorecard
o Find the insight nuggets
o Reveal post-mortem findings
21
positive POST-
MORTEMS
o Rooted in Marketing Objectives & Results
o Key learnings  Recommendations
o Transparency
- 22 -
CASE study
23
you’ve designed
your room with a
VIEW
- 24 -
Contact Info
E-mail: HeatherH@spark44.com
LinkedIn.com/hhBerse

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