1. TRAINING 2013 CONFERENCE & EXPO
FEBRUARY 19, 2013
ORLANDO, FLORIDA
JENN LIM
CEO & CHIEF HAPPINESS OFFICER

3. TAKE A MOMENT TO
THINK…
WHAT ARE
YOUR GOALS
IN LIFE ?

4. WHAT IS YOUR GOAL IN
LIFE?

5. OUR BRAINS ARE
HARDWIRED TO
SEEK HAPPINESS.
YET WE’RE
SUPERBAD AT
PREDICTING
WHAT CAN
SUSTAIN IT.
• “WHEN I GET _____, I’LL BE HAPPY”
• “WHEN I ACHIEVE _____, I’LL BE HAPPY”
• LOTTERY WINNERS
• TERMINALLY INJURED OR DISABLED

6. REFLECTION
WHY AM I SO
PASSIONATE ABOUT
HAPPINESS?
HOW DID
?
I GET
HERE

7. GO INTERNET LAYOFF
BEARS! CONSULTANT LOSER MT. KILI
LOSS
ROCK
ZAPPOS GREEN FIELD BOTTOM
CONSULTANT Explored and Prioritized REAL
LOSS

8. CAN COMPANIES
REALLY BE
SUCCESFUL WITH
HAPPINESS AS A
BUSINESS
MODEL?

9. “PEOPLE WILL FORGET WHAT
YOU SAID, PEOPLE WILL FORGET
WHAT YOU DID, BUT PEOPLE
WILL NEVER FORGET HOW YOU
FEEL.”
MADE THEM
— MAYA ANGELOU

10. “A WOMAN’S
DREAM CLOSET…”
ZAPPOS
KENTUCKY WAREHOUSE

11. EXPECTATIONS
EXPERIENCE
EMOTIONS
STORIES
CULTURE
PERSONAL
EMOTIONAL
CONNECTION

12. #1 PRIORITY?
CULTUR

13. HOW IS CULTURE
#1 PRIORITY?
• HIRING FOR CULTURE
• 5 WEEKS OF TRAINING
• $4000 OFFER TO QUIT
• ZAPPOS CULTURE BOOK

14. THE
THE
CULTURE
CULTURE
BOOK
BOOK

15. THE CULTURE
BOOK
WHAT IS IT?
WOULD YOU DO IT?
COMPLETELY UNEDITED
ANNUAL SNAPSHOT OF
CULTURE
STARTED AS CULTURE
BOOK, NOW THE BRAND
BOOK TOO
FOR A COPY, JUST EMAIL ME
JENN@DELIVERINGHAPPINESS.COM

16. CULTURE AND CUSTOMER SERVICE
BUILT A $2B COMPANY SINCE 1999
$1,000
800
Gross Sales $MM
600
400
200
‘00 ‘01 ‘02 ‘03 ‘04 ‘05 ‘06 ‘07 ‘08
NOV ‘09 AMAZON ACQUIRES ZAPPOS
$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING

17. BEST WORKPLACES
VS. S&P 500
GREAT PLACE TO WORK/
FORTUNE MAGAZINE, 2010

18. AN EXPERIMENT IN
HAPPINESS AS A
BUSINESS MODEL
LESSONS LEARNED:
1.COMMITMENT
?
2.CORE VALUES
HOW 3.TRANSPARENCY
4.VISION
5.RELATIONSHIPS
6.THE RIGHT TEAM
AND CAN THEY BE
APPLIED TO YOU?

19. THAT’S GREAT
BUT IT’LL
NEVER WORK
FOR ME
OR MY
COMPANY…
HOLD THAT THOUGHT.

20. WHAT DOES THE
SCIENCE OF HAPPINESS
HAVE TO TELL US?
SOME FRAMEWORKS
SOME DATA AND FRAMEWORKS
LEARNED ALONG THE WAY…
LEARNED ALONG THE WAY…

21. TOP 5 I WISH’ES IN LIFE
…NOT
#
1 …THE WORKED
SO HARD
COURAGE …THE COURAGE
TO LIVE I WISH TO EXPRESS MY
FEELINGS.
TRUE TO I HAD…
MYSELF, …LET MYSELF BE
NOT THE HAPPIER
…STAYED IN
LIFE OF TOUCH WITH
WHAT FRIENDS
OTHERS
EXPECTED
SOME FRAMEWORKS - BRONNIE WARE
LEARNED ALONG THE WAY… TOP 5 REGRETS OF DYING

22. THE ELEMENTS OF
HAPPINESS
NORM
DAY TO DAY
40% DECISIONS
>>
ACTIONS
CONTROL
NURTURE
10% ENVIRONMENT
90%
SUSTAINABLE
HAPPINESS
50% NATURE
GENETICS

26. IF RESEARCH SHOWS
VISION
MEANING
HIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT
APPLY TO YOU AND
YOUR COMPANY?

27. LABOR
DAY 2009
FIRST…
THERE WAS A
BOOK

28. 450,000+ COPIES SOLD
20+ LANGUAGES/COUNTRIES
2010 BEST OF LISTS
NPR MARKETPLACE
INC. MAGAZINE
NEW YORK POST
READWRITEWEB
AMAZON CUSTOMER FAVORITE
#1 BESTSELLER LISTS
NYTIMES
WHOA. WSJ
AMAZON
BARNES & NOBLE
BORDERS

29. I CAN
BE A
CMP!

31. THEN,
THE BUS TOUR…

36. WE HEARD FROM AROUND THE
WORLD
NO MATTER WHAT UNIFIED
•BACKGROUND BY THE
•CULTURE SAME
•IDEAS VISION
•JOB
HAPPINESS

37. NOW…THE MOVEMENT
SCIENTIFIC SENSE
BUSINESS SENSE
HUMAN SENSE
TO SPREAD AND INSPIRE
HAPPINESS IN THE WORLD

38. HOW? The 3 C’s.
500,000+ people
110 countries
growing every day :]

39. THAT’S GREAT BUT
IT’LL NEVER WORK
FOR ME…

40. DELIVERING
HAPPINESS @work
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%
______________________________________
TURNOVER
ENGAGEMENT
CREATIVITY
PROFITS
STUDIES FROM THE
HARVARD BUSINESS REVIEW,
JAN-FEB 2012 ISSUE

41. WITH…
GENERATIONAL ADVANCES
TECHNOLOGY
OUR 90% CONTROL
PSYCHOLOGISTS
ACADEMIA
SCIENTISTS
ECONOMISTS
GOVERNMENTS
UNITED NATIONS
IN THE WORKPLACE
COMMUNITY
EVERYDAY LIFE
LIKE THE
4 MINUTE MILE
CHANGE THE
WORLD IN WAYS
WE NEVER
THOUGHT POSSIBLE
HAPPINESS

42. FOR A CULTURE BOOK OR
COPY OF THE PRESENTATION
JENN@DELIVERINGHAPPINESS.COM
JOIN THE MOVEMENT
DELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESS
TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

43. THINK ABOUT
1.ARE YOU TRUE TO YOURSELF (AND NOT
LIVING WHAT OTHERS EXPECT OF YOU)?
2.DO YOU/YOUR COMPANY TRULY LIVE
BY YOUR CORE VALUES?
3.WAYS TO ELEVATE PASSION AND
PURPOSE @WORK OR IN LIFE

44. THEN DO.
THANK YOU!