Mark Oldfield has successfully formalized the transport process, achieving over a 10% reduction in costs and improved delivery performance. He also improved environment, health, and safety compliance and awareness through a comprehensive emergency manual. Additionally, Mark established a call center and enhanced site security with a digital CCTV system, showcasing his ability to adapt his skills across various industries.

1. Mark Oldfield Improvements Designer Summary of Successes

2. Formalising the Transport Process Mark has brought a level of professionalism to the process by: Conducting reviews of Transportation requirements Requesting Formal Tenders from potential providers Negotiating appropriate Contracts Monitoring performance through document KPIs Building amicable Company/Provider relationships Typical results: >10% reduction in transportation costs Improved delivery performance Reduction in Customer Complaints

3. Continuous improvements = improved efficiency For Customer Service Centre

4. Continuous improvements = decrease in errors For Customer Service Centre

5. Continuous improvements = no increase in wage costs

6. Environment, Health and Safety Mark has not only ensured the regulatory requirements towards EHS has been meet but also raised the level of safety awareness by publishing a comprehensive Emergency Manual incorporating training requirements, reviews and KPIs. Staff now have a document they not only can refer to, but must also adhere to.

7. Project: Call Centre One of Mark’s projects was to set up a 12 seat call centre, including fully interactive conference room, ancillary offices and lunch room. A new IP communications system was included with full Computer-Telephony Integration

8. Project: Site Security Mark has also set up site security – site is now monitored 24/7 by a state of the art digital CCTV system, accessed via company VPN.

9. Morphing Mark has the ability to migrate (and/or morph) his skills across companies and industries – taking the best from the previous and enhancing the current. Industries Mark has worked in: Aerospace Medical Equipment White Goods Consumer Discretionary Cosmetics Industrial