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CHAPTER 5
MARKETING MIX ELEMENTS
Marketing mix
• Marketing mix is the set of marketing tools
that the firm uses to pursue its marketing
objectives in the target market.
• The four-factor classification of marketing mix
namely the ‘4 P’s are:- Product, price, Place &
Promotion.
• Marketers must decide on the allocation of
the marketing budget to the product,
channels, promotion media, and sales area.
What Are
Products?
3
Car
Food
Home
Clothes
Go o d s Id e a s
Se r v ic e s Hospital
TV Repair
Auto Mechanics
Carpet Cleaning
Internet
Training
Computers
Printed Materials
Sho
rt De
finitio
n o
f Marke
ting: “
Thepro
mo
tio
n o
f go
o
ds, se
rvice
s, and ide
as.”
4
MEANING OF A PRODUCT
• A product is anything that can be offered to
satisfy a need or want.
• A product consists of as many as there
components: Physical good(s) service(s), idea
(s), etc.
• Products that are marketed include physical
goods (automobiles, books etc), service
(concerts, professional advice), persons (Mr A, B,
C), places (Langano, Sodere), organizations.
(Health association, social clubs), and ideas
(family planning, safe driving) etc.
PRODUCT CLASSIFICATION
Durability
• Durable
goods
• Non durable
goods
Tangibility
• Tangible
products
• Intangible
products
Use
• Consumer
goods
• Industrial
goods
CLASSIFICATION BASED ON DURABILITY
1. Non-durable goods: tangible goods that are
consumed in one or few uses. Example soap.
• Since these goods are consumed quickly and
purchased frequently, the appropriate strategy is to
make them available in many locations, charge only
a small mark up, and advertise heavily to induce
trail and build preference.
2. Durable goods: Durable goods are tangible goods
that normally serve many uses. Example machine
tools, clothing etc.
• Require more personal selling and service,
command a higher margin, and require more seller
guarantees.
CLASSIFICATION BASED ON USE
A. Consumer -Goods classification
• Convenience goods
• Shopping goods
• Specialty goods
• Unsought goods
B. Industrial goods classification
• Material & parts
• Capital items, and
• Supplies and business services.
Endale
H.
9
CONSUMER PRODUCTS
CONSUMER PRODUCTS ARE PURCHASED TO SATISFY
PERSONAL AND FAMILY NEEDS; THEY ARE
CATEGORIZED ACCORDING TO HOW BUYERS
GENERALLY BEHAVE WHEN PURCHASING A
SPECIFIC ITEM.
1. CONVENIENCE PRODUCTS
CONVENIENCE PRODUCTS ARE RELATIVELY
INEXPENSIVE, FREQUENTLY PURCHASED ITEMS
FOR WHICH BUYERS EXERT ONLY MINIMAL
PURCHASING EFFORT AND THE BUYER SPENDS
LITTLE TIME PLANNING.
A CONVENIENCE PRODUCT NORMALLY IS
MARKETED THROUGH MANY RETAIL OUTLETS.
2. SHOPPING PRODUCTS
SHOPPING PRODUCTS ARE ITEMS FOR WHICH BUYERS
ARE WILLING TO EXPEND CONSIDERABLE EFFORT IN
PLANNING AND MAKING THE PURCHASE.
(1) BUYERS ALLOCATE CONSIDERABLE TIME TO
COMPARING STORES AND BRANDS IN PRICES,
PRODUCT FEATURES, QUALITIES, SERVICES, AND
PERHAPS WARRANTIES.
(2) ALTHOUGH SHOPPING PRODUCTS ARE PURCHASED
LESS FREQUENTLY AND ARE MORE EXPENSIVE THAN
CONVENIENCE PRODUCTS, BUYERS OF SHOPPING
PRODUCTS ARE NOT EXTREMELY LOYAL TO THEIR
BRANDS.
(2) THEY REQUIRE FEWER RETAIL OUTLETS THAN
CONVENIENCE PRODUCTS.
(3) BECAUSE THEY ARE PURCHASED LESS
FREQUENTLY, CAUSING LOWER INVENTORY
TURNOVER.
3. SPECIALTY PRODUCTS
SPECIALTY PRODUCTS HAVE ONE OR
MORE UNIQUE CHARACTERISTICS, AND
BUYERS ARE WILLING TO SPEND
CONSIDERABLE EFFORT TO OBTAIN
THEM.
SPECIALTY ITEMS OFTEN ARE
DISTRIBUTED THROUGH A LIMITED NUMBER
OF RETAIL OUTLETS.
LIKE SHOPPING PRODUCTS, SPECIALTY
PRODUCTS ARE PURCHASED
INFREQUENTLY, CAUSING LOWER
INVENTORY TURNOVER.
4. UNSOUGHT PRODUCTS
 UNSOUGHT PRODUCTS ARE
PRODUCTS PURCHASED TO SOLVE
A SUDDEN PROBLEM, PRODUCTS
OF WHICH CUSTOMERS ARE
UNAWARE, AND PRODUCTS THAT
PEOPLE DO NOT NECESSARILY
THINK ABOUT BUYING.
 EXAMPLES INCLUDE
EMERGENCY MEDICAL SERVICES
AND LIFE INSURANCE.
Specialty Products Unsought Products
Shopping Products
Buy less frequently
> Gather product information
> Fewer purchase locations
> Compare for:
• Suitability & Quality
• Price & Style
Convenience Products
Special purchase efforts
> Unique characteristics
> Brand identification
> Few purchase locations
New innovations
> Products consumers don’t
want to think about.
>Require much advertising &
personal selling
Buy frequently & immediately
> Low priced
> Many purchase locations
> Includes:
• Staple goods
• Impulse goods
• Emergency goods
Consumer-Goods Classification
Business
Product
Classes
Installations
• Building
(i.e. factories & offices)
Component Parts
& Materials
• Component materials
• Component parts
Equipment
• Portable factory eq’t
and tools (hand tools,
• office equipment
(e.g. PC).
Professional Services
• Maintenance & repair
services
• Business advisory service
e.g. legal, management,
consulting,
Raw Materials
• Farm products
• Natural products
Supplies
• Operating supplies e.g.
lubricants, writing paper,)
• maintenance and
repair items
9-5
Industrial goods classification
The Product Life Cycle
a) Product development begins when the company finds and
develops a new-product idea.
 During product development, sales are zero and the
company's investment costs mount.
b) Introduction stage
 The introduction stage starts when the new product is first
launched.
 Introduction takes time, and sales growth is apt to be slow.
 In this stage, as compared to other stages, profits are negative
or low because of the low sales and high distribution and
promotion expenses.
 Much money is needed to attract distributors and build their
inventories.
 Promotion spending is relatively high to inform consumers of
the new product and get them to try it.
 It has the best chance of building and retaining market
leadership if it plays its cards correctly from the start.
c) Growth Stage
 If the new product satisfies the market, it will enter a
growth stage, in which sales will start climbing
quickly.
 The early adopters will continue to buy, and later
buyers will start following their lead, especially if
they hear favorable word of mouth.
 Attracted by the opportunities for profit, new
competitors will enter the market. They will
introduce new product features, and the market will
expand.
 In the growth stage, the firm faces a trade-off
between high market share and high current profit.
d) Maturity Stage
 The maturity stage normally lasts longer than the
previous stages, and it poses strong challenges to
marketing management.
 Most products are in the maturity stage of the
life cycle, and therefore most of marketing
management deals with the mature product.
 Competitors begin marking down prices,
increasing their advertising and sales
promotions, and upping their R&D budgets to
find better versions of the product.
e) Decline Stage
 The sales of most product forms and brands
eventually dip.
 The decline may be slow or rapid.
 Sales decline for many reasons, including
technological advances, shifts in consumer tastes,
and increased competition.
 As sales and profits decline, some firms withdraw
from the market.
• The Product Life Cycle can be extended by two ways
either by modifying the target market by finding
and adding new users etc or by modifying the
product adding new features, variations,
New Product Development
Process
21
Idea
Generation
Concept
Development
and Testing
Idea
Screening
Business
Analysis
Product
Development
Market
Testing
Commercialization
1. Idea generation
22
 This is the continuous & systematic search few new
product opportunities. It involves delineating the sources
of new ideas and methods for generating them. Some of
the major sources of new product are:
 Customer
 Employes
 Competitors
 Middlemens and sales representatives
 Governiment policies
 Other sourses include inventors, investors, Universities
(Colleges), consultants and advertising agencies.
2. Idea screening
23
 In idea screening poor, unsuitable or unattractive
ideas are weeded out form further considerations.
 developing a checklist
3. Concept testing
 A firm needs to acquire consumer feed back about its
product idea so the screened ideas must be tested
with appropriate group of target consumers.
 consumers are asked about the product idea and
express their own opinion
24
 4. Business analysis
 The stage requires the study of the attractiveness of
the business such as the extent of demand for the
product; risk, sales, cost and profit estimates.
5. Product development
 This stage converts a product idea in to a physical
form and identifies a basic marketing strategy. The
goal of product development is to find the
prototype
25
6. Market testing
 This involves placing a fully developed new product
for sale in one or few selected area and observing
its performance.
 Learn from the customers and competitors
reaction
 Based on the result of market testing the firm can
decide whether to go ahead with its plan
(production) in large sale, modify the product,
modify the marketing plan or drop the product.
26
7. Commercialization
 After testing is completed, the firm will be ready to
introduce the product to its full target market.
 Promotion and distribution
Product Mix
A product line is a group of products that are closely related because
they perform similar function, are sold to the same customer group, are
marketed through the same channel of distribution or fall within a
given price ranges.
27
Width - number of
different product lines
Length - total number of
items in the product mix
or the sum of all
product depth
Depth - number of
variety of products in
each product lines
Product Mix -
all the product
lines offered
Example
BRAND DECISIONS
WHAT IS BRAND?
 MARKETERS RECOGNIZE THE POWERFUL
INFLUENCE ON CUSTOMER BEHAVIOR THAT
CREATING AND PROTECTING A STRONG IDENTITY
FOR PRODUCTS AND PRODUCT LINES HAS.
 BRANDING IS THE PROCESS OF CREATING THAT
IDENTIFY.
A BRAND IS A NAME, A TERM, A SYMBOL, A
DESIGN, OR ANY OTHER UNIQUE ELEMENT OF A
PRODUCT THAT IDENTIFIES ONE FIRM’S
PRODUCT(S) AND SETS THEM APART FROM THE
COMPETITION.
THERE ARE THREE TYPES OF BRAND
DESIGNATIONS
1 . A BAND NAME – IS A WORD, LETTER (A
GROUP OF WORDS OR LETTERS) THAT CAN
BE VOICED. EG. MERCEDES
2. BRAND MARK – IS A SYMBOL, DESIGN OR
DISTINCTIVE COLORING OR LETTERING
THAT CAN BE SEEN BUT NOT VOICED. EG.
FOR MERCEDES
3. TRADE MARK – IS A BRAND NAME OR
BRAND MARK OR COMBINATION THERE OF
THAT IS GIVEN LEGAL PROTECTION.
BRAND MARKS
31
CONT’D
Benefits of Branding
Provides benefits to buyers and sellers
TO BUYER:
 Help buyers identify the product that they
like/dislike.
 Identify marketer
 Helps reduce the time needed for purchase.
 Helps buyers evaluate quality of products especially
if unable to judge a products characteristics.
 Helps reduce buyers perceived risk of purchase.
 Buyer may derive a psychological reward from
owning the brand, like Apple
TO SELLER:
 Differentiate product offering from competitors
 Helps segment market by creating tailored images
 Brand identifies the companies products making repeat
purchases easier for customers.
 Reduce price comparisons
 Brand helps firm introduce a new product that carries the
name of one or more of its existing products
 Easier cooperation with intermediaries with well known
brands
 Facilitates promotional efforts.
 Helps foster brand loyalty helping to stabilize market share.
 Firms may be able to charge a premium for the brand.
2. PACKAGING
• Packaging includes the activities of designing and
producing the container or wrapper for a product.
• Well-designed packages can create convenience value
for the consumer and promotional value for the
producer.
• A product must be packaged to meet the needs of
wholesaling and retailing middlemen. For instance, a
packages size and shape must be suitable for
displaying and stacking the product in the store.
Advantages of Packaging
• It physically protect the products
from damage, theft, …
• It helps in identifying the products
• It encourages impulse buying
• It is used as an advertising media
• It serves as an information tool
• It serves as a sales tool
• Convenient packages are easier to
use, making purchase decisions
easier for the customer as well
Labels
36
 Labels perform several functions; first, it identified
the product or brand. The label might also grade the
product. The label might describe the product; who
made it, where it was made, when it was made, what
is contains & how it is to be used. Finally, the label
might promote the product through its attractive
graphics.
Labels
37
Identify
Describe
Promote

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marketing ch-5 best presentation for all.pptx

  • 2. Marketing mix • Marketing mix is the set of marketing tools that the firm uses to pursue its marketing objectives in the target market. • The four-factor classification of marketing mix namely the ‘4 P’s are:- Product, price, Place & Promotion. • Marketers must decide on the allocation of the marketing budget to the product, channels, promotion media, and sales area.
  • 4. Car Food Home Clothes Go o d s Id e a s Se r v ic e s Hospital TV Repair Auto Mechanics Carpet Cleaning Internet Training Computers Printed Materials Sho rt De finitio n o f Marke ting: “ Thepro mo tio n o f go o ds, se rvice s, and ide as.” 4
  • 5. MEANING OF A PRODUCT • A product is anything that can be offered to satisfy a need or want. • A product consists of as many as there components: Physical good(s) service(s), idea (s), etc. • Products that are marketed include physical goods (automobiles, books etc), service (concerts, professional advice), persons (Mr A, B, C), places (Langano, Sodere), organizations. (Health association, social clubs), and ideas (family planning, safe driving) etc.
  • 6. PRODUCT CLASSIFICATION Durability • Durable goods • Non durable goods Tangibility • Tangible products • Intangible products Use • Consumer goods • Industrial goods
  • 7. CLASSIFICATION BASED ON DURABILITY 1. Non-durable goods: tangible goods that are consumed in one or few uses. Example soap. • Since these goods are consumed quickly and purchased frequently, the appropriate strategy is to make them available in many locations, charge only a small mark up, and advertise heavily to induce trail and build preference. 2. Durable goods: Durable goods are tangible goods that normally serve many uses. Example machine tools, clothing etc. • Require more personal selling and service, command a higher margin, and require more seller guarantees.
  • 8. CLASSIFICATION BASED ON USE A. Consumer -Goods classification • Convenience goods • Shopping goods • Specialty goods • Unsought goods B. Industrial goods classification • Material & parts • Capital items, and • Supplies and business services.
  • 10. CONSUMER PRODUCTS CONSUMER PRODUCTS ARE PURCHASED TO SATISFY PERSONAL AND FAMILY NEEDS; THEY ARE CATEGORIZED ACCORDING TO HOW BUYERS GENERALLY BEHAVE WHEN PURCHASING A SPECIFIC ITEM. 1. CONVENIENCE PRODUCTS CONVENIENCE PRODUCTS ARE RELATIVELY INEXPENSIVE, FREQUENTLY PURCHASED ITEMS FOR WHICH BUYERS EXERT ONLY MINIMAL PURCHASING EFFORT AND THE BUYER SPENDS LITTLE TIME PLANNING. A CONVENIENCE PRODUCT NORMALLY IS MARKETED THROUGH MANY RETAIL OUTLETS.
  • 11. 2. SHOPPING PRODUCTS SHOPPING PRODUCTS ARE ITEMS FOR WHICH BUYERS ARE WILLING TO EXPEND CONSIDERABLE EFFORT IN PLANNING AND MAKING THE PURCHASE. (1) BUYERS ALLOCATE CONSIDERABLE TIME TO COMPARING STORES AND BRANDS IN PRICES, PRODUCT FEATURES, QUALITIES, SERVICES, AND PERHAPS WARRANTIES. (2) ALTHOUGH SHOPPING PRODUCTS ARE PURCHASED LESS FREQUENTLY AND ARE MORE EXPENSIVE THAN CONVENIENCE PRODUCTS, BUYERS OF SHOPPING PRODUCTS ARE NOT EXTREMELY LOYAL TO THEIR BRANDS. (2) THEY REQUIRE FEWER RETAIL OUTLETS THAN CONVENIENCE PRODUCTS. (3) BECAUSE THEY ARE PURCHASED LESS FREQUENTLY, CAUSING LOWER INVENTORY TURNOVER.
  • 12. 3. SPECIALTY PRODUCTS SPECIALTY PRODUCTS HAVE ONE OR MORE UNIQUE CHARACTERISTICS, AND BUYERS ARE WILLING TO SPEND CONSIDERABLE EFFORT TO OBTAIN THEM. SPECIALTY ITEMS OFTEN ARE DISTRIBUTED THROUGH A LIMITED NUMBER OF RETAIL OUTLETS. LIKE SHOPPING PRODUCTS, SPECIALTY PRODUCTS ARE PURCHASED INFREQUENTLY, CAUSING LOWER INVENTORY TURNOVER.
  • 13. 4. UNSOUGHT PRODUCTS  UNSOUGHT PRODUCTS ARE PRODUCTS PURCHASED TO SOLVE A SUDDEN PROBLEM, PRODUCTS OF WHICH CUSTOMERS ARE UNAWARE, AND PRODUCTS THAT PEOPLE DO NOT NECESSARILY THINK ABOUT BUYING.  EXAMPLES INCLUDE EMERGENCY MEDICAL SERVICES AND LIFE INSURANCE.
  • 14. Specialty Products Unsought Products Shopping Products Buy less frequently > Gather product information > Fewer purchase locations > Compare for: • Suitability & Quality • Price & Style Convenience Products Special purchase efforts > Unique characteristics > Brand identification > Few purchase locations New innovations > Products consumers don’t want to think about. >Require much advertising & personal selling Buy frequently & immediately > Low priced > Many purchase locations > Includes: • Staple goods • Impulse goods • Emergency goods Consumer-Goods Classification
  • 15. Business Product Classes Installations • Building (i.e. factories & offices) Component Parts & Materials • Component materials • Component parts Equipment • Portable factory eq’t and tools (hand tools, • office equipment (e.g. PC). Professional Services • Maintenance & repair services • Business advisory service e.g. legal, management, consulting, Raw Materials • Farm products • Natural products Supplies • Operating supplies e.g. lubricants, writing paper,) • maintenance and repair items 9-5 Industrial goods classification
  • 17. a) Product development begins when the company finds and develops a new-product idea.  During product development, sales are zero and the company's investment costs mount. b) Introduction stage  The introduction stage starts when the new product is first launched.  Introduction takes time, and sales growth is apt to be slow.  In this stage, as compared to other stages, profits are negative or low because of the low sales and high distribution and promotion expenses.  Much money is needed to attract distributors and build their inventories.  Promotion spending is relatively high to inform consumers of the new product and get them to try it.  It has the best chance of building and retaining market leadership if it plays its cards correctly from the start.
  • 18. c) Growth Stage  If the new product satisfies the market, it will enter a growth stage, in which sales will start climbing quickly.  The early adopters will continue to buy, and later buyers will start following their lead, especially if they hear favorable word of mouth.  Attracted by the opportunities for profit, new competitors will enter the market. They will introduce new product features, and the market will expand.  In the growth stage, the firm faces a trade-off between high market share and high current profit.
  • 19. d) Maturity Stage  The maturity stage normally lasts longer than the previous stages, and it poses strong challenges to marketing management.  Most products are in the maturity stage of the life cycle, and therefore most of marketing management deals with the mature product.  Competitors begin marking down prices, increasing their advertising and sales promotions, and upping their R&D budgets to find better versions of the product.
  • 20. e) Decline Stage  The sales of most product forms and brands eventually dip.  The decline may be slow or rapid.  Sales decline for many reasons, including technological advances, shifts in consumer tastes, and increased competition.  As sales and profits decline, some firms withdraw from the market. • The Product Life Cycle can be extended by two ways either by modifying the target market by finding and adding new users etc or by modifying the product adding new features, variations,
  • 21. New Product Development Process 21 Idea Generation Concept Development and Testing Idea Screening Business Analysis Product Development Market Testing Commercialization
  • 22. 1. Idea generation 22  This is the continuous & systematic search few new product opportunities. It involves delineating the sources of new ideas and methods for generating them. Some of the major sources of new product are:  Customer  Employes  Competitors  Middlemens and sales representatives  Governiment policies  Other sourses include inventors, investors, Universities (Colleges), consultants and advertising agencies.
  • 23. 2. Idea screening 23  In idea screening poor, unsuitable or unattractive ideas are weeded out form further considerations.  developing a checklist 3. Concept testing  A firm needs to acquire consumer feed back about its product idea so the screened ideas must be tested with appropriate group of target consumers.  consumers are asked about the product idea and express their own opinion
  • 24. 24  4. Business analysis  The stage requires the study of the attractiveness of the business such as the extent of demand for the product; risk, sales, cost and profit estimates. 5. Product development  This stage converts a product idea in to a physical form and identifies a basic marketing strategy. The goal of product development is to find the prototype
  • 25. 25 6. Market testing  This involves placing a fully developed new product for sale in one or few selected area and observing its performance.  Learn from the customers and competitors reaction  Based on the result of market testing the firm can decide whether to go ahead with its plan (production) in large sale, modify the product, modify the marketing plan or drop the product.
  • 26. 26 7. Commercialization  After testing is completed, the firm will be ready to introduce the product to its full target market.  Promotion and distribution
  • 27. Product Mix A product line is a group of products that are closely related because they perform similar function, are sold to the same customer group, are marketed through the same channel of distribution or fall within a given price ranges. 27 Width - number of different product lines Length - total number of items in the product mix or the sum of all product depth Depth - number of variety of products in each product lines Product Mix - all the product lines offered
  • 29. BRAND DECISIONS WHAT IS BRAND?  MARKETERS RECOGNIZE THE POWERFUL INFLUENCE ON CUSTOMER BEHAVIOR THAT CREATING AND PROTECTING A STRONG IDENTITY FOR PRODUCTS AND PRODUCT LINES HAS.  BRANDING IS THE PROCESS OF CREATING THAT IDENTIFY. A BRAND IS A NAME, A TERM, A SYMBOL, A DESIGN, OR ANY OTHER UNIQUE ELEMENT OF A PRODUCT THAT IDENTIFIES ONE FIRM’S PRODUCT(S) AND SETS THEM APART FROM THE COMPETITION.
  • 30. THERE ARE THREE TYPES OF BRAND DESIGNATIONS 1 . A BAND NAME – IS A WORD, LETTER (A GROUP OF WORDS OR LETTERS) THAT CAN BE VOICED. EG. MERCEDES 2. BRAND MARK – IS A SYMBOL, DESIGN OR DISTINCTIVE COLORING OR LETTERING THAT CAN BE SEEN BUT NOT VOICED. EG. FOR MERCEDES 3. TRADE MARK – IS A BRAND NAME OR BRAND MARK OR COMBINATION THERE OF THAT IS GIVEN LEGAL PROTECTION.
  • 32. Benefits of Branding Provides benefits to buyers and sellers TO BUYER:  Help buyers identify the product that they like/dislike.  Identify marketer  Helps reduce the time needed for purchase.  Helps buyers evaluate quality of products especially if unable to judge a products characteristics.  Helps reduce buyers perceived risk of purchase.  Buyer may derive a psychological reward from owning the brand, like Apple
  • 33. TO SELLER:  Differentiate product offering from competitors  Helps segment market by creating tailored images  Brand identifies the companies products making repeat purchases easier for customers.  Reduce price comparisons  Brand helps firm introduce a new product that carries the name of one or more of its existing products  Easier cooperation with intermediaries with well known brands  Facilitates promotional efforts.  Helps foster brand loyalty helping to stabilize market share.  Firms may be able to charge a premium for the brand.
  • 34. 2. PACKAGING • Packaging includes the activities of designing and producing the container or wrapper for a product. • Well-designed packages can create convenience value for the consumer and promotional value for the producer. • A product must be packaged to meet the needs of wholesaling and retailing middlemen. For instance, a packages size and shape must be suitable for displaying and stacking the product in the store.
  • 35. Advantages of Packaging • It physically protect the products from damage, theft, … • It helps in identifying the products • It encourages impulse buying • It is used as an advertising media • It serves as an information tool • It serves as a sales tool • Convenient packages are easier to use, making purchase decisions easier for the customer as well
  • 36. Labels 36  Labels perform several functions; first, it identified the product or brand. The label might also grade the product. The label might describe the product; who made it, where it was made, when it was made, what is contains & how it is to be used. Finally, the label might promote the product through its attractive graphics.

Editor's Notes

  1. Summary Overview Many factors affect strategy planning for business products. Business markets are characterized by derived demand -- the demand for business products derives from the demand for the final consumer products they are used to make. This means that demand tends to be inelastic -- a change in price doesn’t have much effect on the quantity ordered. Business suppliers may face almost pure competition. Tax treatments affect buying too--a capital item lasts for years and is depreciated over its life. An expense item is deducted in the year it is bought. Business Products Business product classes are based on how buyers see products and how they’ll be used: Installations. Installations are important capital items. One of a kind installations such as office buildings and custom-made equipment require special negotiations for each sale. Accessory Equipment. Accessories are short-lived capital items such as tools and production equipment. Raw Materials. Raw materials are unprocessed expense items. They become a physical part of the goods the firm makes. Farm products are grown or raised by farmers. Natural products are those that occur in nature, such as wood and mineral ores. Component Parts and Materials. Components are processed expense items that become part of a finished product. Component parts are finished or nearly finished products in themselves that go into other products, like tires for a car. Component materials are processed goods but require more processing before becoming part of the final product (wire). MRO Supplies. MRO stands for Maintenance, Repair, and Operating supplies. Maintenance supplies include products like paint and light bulbs. Repair supplies are parts needed to fix worn or broken equipment. Operating supplies include things needed to do the work, like copier toner and paper clips. Professional Services. These are specialized services that support a firm’s operations, such as management or presentation graphics consulting. Here the service part of the product is emphasized.