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Visualizing the Path to MarketCulture Transformation THE MARKETCULTURE TRANSFORMATION MODEL
The Culture Challenge ,[object Object],[object Object],[object Object],“ I came to see in my time at IBM, that culture isn’t just one aspect of the game – it is the game.”   -- Lou Gerstner, Former CEO of IBM
Creating a Culture that Wins ,[object Object],[object Object],Bethlehem (Steel) declined … “  because it was a culture wherein people focused their efforts on negotiating the nuances of an intricate social hierarchy, not on customers, competitors or changes in the external world.” – Jim Collins, Author of Good to Great.
Market Driven Behaviours Drive Business Growth and Profit  Customer Experience (Evolving) The Creation Customer Satisfaction (Changing) The Outcome Sales Revenue Growth Profit Growth Profitability New Product Success The Results Market Driven Behaviors The Corporate Culture
Our Transformation Model
The MarketCulture Model MarketCulture Strategies provides the model, metrics and advisory services across every phase of the market culture development and transformation process
MarketCulture Transformation Services Transformation Phases MarketCulture Services 1. Planning for Success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2. Culture Transformation Culture Enhancement and Remediation -Upskilling workshops -Consulting Advice What’s the Impact so Far? -Review processes and short term wins -Executive Forum 3. Embedded Culture Making it Stick -Workshops on Best Practices -Competency and Performance Review Systems 4. Continuous Monitoring and Revitalization Performance Monitoring -MRI/CRI Culture Measurement and Benchmarking -Customer Satisfaction Measurement Tools Profit Impact and Business Value -ROI Measurement Tools Maintenance -Culture   Support   Services Tools -Access to MCS Mentor Website
3 Year Timeline Overview Start 3 yr 18 mth 9 mth 27 mth Communicate the Vision – Communicate Wins! MRI, assessments, Results & Planning Kick-off /  Short-term wins Use of stories, symbols, rituals and artifacts to leverage change Change focus from short-term wins to systemized reward systems Programs to assimilate new employees into culture Ongoing initiatives to connect with the market and unleash latent performance Shift responsibility for culture from the Guiding Coalition/leadership to all employees Culture Flame-keepers Program MRI, Results & Planning  Exec /Employee Summits Longer-term initiatives to connect with market and unleash latent performance Analysis & Planning Culture Transformation Embedded Culture Continuous Market Sense-Ability
MarketCulture Transformation Case Studies
Telstra Case Study ,[object Object],[object Object],[object Object],[object Object],Business Context:   Dominant telecommunications and media service provider with strong national brand. Facing increased competition in growing markets, poor customer retention, declining market share; must instill greater customer focus and market agility; evolve from process driven to market driven culture.  Core Need: Business-wide transformation to market and customer focus
[object Object],The Telstra Story ,[object Object],[object Object],[object Object],[object Object],Jun 06 - 418k Jun 05 - 32% Jun 06 - 38% Jun 08 - 60% Aug 06 - 628k 3G Subscribers* % of multi-product customers* *Total Telstra *Consumer Only ,[object Object],[object Object],[object Object],[object Object]
HP Case Study Business Context: Powerful global IT brand with high quality products. However, technical and engineering focus lead to lagging competitiveness  in PC markets and slowing growth in core printing markets Core Need: To build a global professional marketing function with greater clout across the organization Solution: Worked with the executive team to benchmark, enhance, embed and measure marketing excellence Key Marketing Excellence Initiatives: Marketing excellence survey evaluation of existing curriculum versus identified skill gaps; created relevant world-class marketing curriculum with associated embedding and evaluation tools Results:  Improved market analysis, value proposition development and technology adoption lifecycle skills contributed to regaining leading position in the PC business and increased growth and expansion in the printing division
James Hardie Case Study ,[object Object],[object Object],Solution: Worked with  business unit presidents to benchmark, enhance, embed and measure marketing excellence, develop marketing strategies and preempt competitive innovations. Key MarketCulture Initiatives: Formation of a senior team with representatives from each business unit designed to implement insights, process improvements, new tools and successful market strategy experiences across business units.  Key Marketing Excellence Initiatives: Marketing audits, development and implementation of marketing planning process and education program; implementation of marketing development and training programs to close gaps in marketing profitability and pricing, market segmentation and competitive marketing strategy. Results:  Business unit with declining market share developed strategies to reverse share decline; business unit with poorly timed competitive responses developed ‘pre-emptive competitive strategies; demonstrated world-class marketing excellence metrics -- went from below the benchmark level to best in class.
Speedo Case Study ,[object Object],[object Object],Solution: Worked with executive team to build a new MarketCulture Mindset and instill a Market-Driven Culture Key MarketCulture Initiatives: customer observation and value identification programs for non-marketing functions, individual value building initiatives by functional teams, development of cross-functional value proposition projects Key Marketing Initiatives: marketing excellence in the marketing function, including skill building, development of strategic marketing planning processes, customer research and channel management Results:  Sales growth, market share gains and profit growth
Blue Shield Case Study ,[object Object],[object Object],Solution: Identified key inhibitors to marketing excellence, built a Marketing Competency Model and designed customized workshops to address key skill gaps Implemented a series of workshops to build marketing competencies that resulted in improved capabilities and marketing performance. Results:  Sales growth, market share gains and profit growth. In the depth of the economic downturn in 2008 Blue Shield grew by more than 25%
Our Company Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]
Our People and Expertise ,[object Object],[object Object],[object Object]
Client Portfolio ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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MarketCulture Transformation Model

  • 1. Visualizing the Path to MarketCulture Transformation THE MARKETCULTURE TRANSFORMATION MODEL
  • 2.
  • 3.
  • 4. Market Driven Behaviours Drive Business Growth and Profit Customer Experience (Evolving) The Creation Customer Satisfaction (Changing) The Outcome Sales Revenue Growth Profit Growth Profitability New Product Success The Results Market Driven Behaviors The Corporate Culture
  • 6. The MarketCulture Model MarketCulture Strategies provides the model, metrics and advisory services across every phase of the market culture development and transformation process
  • 7.
  • 8. 3 Year Timeline Overview Start 3 yr 18 mth 9 mth 27 mth Communicate the Vision – Communicate Wins! MRI, assessments, Results & Planning Kick-off / Short-term wins Use of stories, symbols, rituals and artifacts to leverage change Change focus from short-term wins to systemized reward systems Programs to assimilate new employees into culture Ongoing initiatives to connect with the market and unleash latent performance Shift responsibility for culture from the Guiding Coalition/leadership to all employees Culture Flame-keepers Program MRI, Results & Planning Exec /Employee Summits Longer-term initiatives to connect with market and unleash latent performance Analysis & Planning Culture Transformation Embedded Culture Continuous Market Sense-Ability
  • 10.
  • 11.
  • 12. HP Case Study Business Context: Powerful global IT brand with high quality products. However, technical and engineering focus lead to lagging competitiveness in PC markets and slowing growth in core printing markets Core Need: To build a global professional marketing function with greater clout across the organization Solution: Worked with the executive team to benchmark, enhance, embed and measure marketing excellence Key Marketing Excellence Initiatives: Marketing excellence survey evaluation of existing curriculum versus identified skill gaps; created relevant world-class marketing curriculum with associated embedding and evaluation tools Results: Improved market analysis, value proposition development and technology adoption lifecycle skills contributed to regaining leading position in the PC business and increased growth and expansion in the printing division
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.

Editor's Notes

  1. The Market-Driven Behaviors are the part of corporate culture that drives business performance. There may well be elements of corporate culture not in our model, these are picked up in other models
  2. See next slides for notes on the different elements
  3. Chris