1. Mark John Harris
10 Caledonian Court
23 Broadmead Road
Northolt
Middlesex
UB5 6FZ
Mobile: 07930 347 837
E-mail: markjharris30@hotmail.com
Personal Statement
For the past13 years I have been working as a Learning Services Technician for a busy further education
collegein north London. I have enjoyed workingat the college and feel I have provided a high level of
customer servicethroughout my time. I have enjoyed working with all staff and ensuringtheir AV/printing
requests have been met. My ability to work independently, deal with requests for servicewhileat the same
time ensuringall jobs arecompleted to a high level is an important set of skillsI feel I can provide to an
organisation. I havealways had an interestin developing my career further in the area of IT Support. I have
enjoyed learningaboutthe different IT/networked systems employed in the college and have found the use of
the different systems a welcome challenge. I likeworking in a team and get a lotof job satisfaction when
dealingwith different issues and resolvingthem thus ensuringa member of staff is happy and ableto
complete their work successfully. I feel I am an adaptableperson and enjoy working with different people,
which has been the caseat Uxbridge College over the years. In addition to this ,I am a dependable individual
and pride myself on providingthe best quality of work I possibly can. If I was provided with the opportunity to
work in the area of IT supportcoupled with the years of experience I have in my previous job,I feel I would be
a valuablemember of a team.
Skills and Abilities
 Proficientin usingWindows and Mac operatingsystems
 Excellent communication skills
 Meeting deadlines
 Managinglargework loads
 Always adaptableto changingenvironments
 Self-managed includingworkingboth independently and in a team
 Photocopying, scanning,laminating, binding
Career History / Work Experience
Job Title:
Learning Services Technician - 03/12/2001 – 10/07/2015
Uxbridge College, Hayes Community Campus
College Way,
Hayes
UB3 3BB
 Printroom manager producingclassroommaterials for teachingstaff and the collegefacilities
 Completing largeprinting,binding,laminatingjobs for collegestaff
 Assistingstaff with photocopyingand scanning
 Co coordinating resourcedeliveries
 Set up all Audio Visual equipmentfor largecollege events
 Keeping up to date with staff requests using bespoke collegecomputer systems
 Setting up Audio Visual equipment used for outside letting companies
 Communicatingwell with Team members and organisingequipment setups for largeevents

2. Job Title:
Senior Sales Assistant- 01/01/98 - 03/12/2001
Tennis Tech LTD
 Sold Tennis equipment to Tennis coaches and clubs
 Learnt how to string racquets for customers
 Demonstrated to customers how to usestringingmachines
 Received orders by phone and e-mail
 Packed orders ready for collection
Training and Development
Risk Assessment Training –2015
Meeting Skills –2014
WritingEffectively – 2014
Creative Excellence Equality and Diversity – 2013
Disabilitiesand LearningDifficulties Training –2013
Self-Awareness and Personal ImpactTraining – 2013
Promoting Equality and Good Relations –2012
Basic FirstAid Training –2012
Onlinesafeguarding –2012
ChallengingBehaviour Training –2011
Workingat Height for Operatives – 2011
Supporting Learning – 2010
Sharingof Information – 2010
Basic FireAwareness – 2010
Equality and Diversity Training –2009
H&S Slips,Trips and Falls –2009
SafeguardingTraining – 2009
HandlingStudent Conduct – 2009
Learner Voice – 2009
Ladder Training- 2008
Child Protection Training – 2006
Excel Training –2006
Manual HandlingTraining–2002
HandlingDifficultSituations - 2002
Computer training - UsingWindows based systems includingall typical officeapplications (Word,Excel and
PowerPoint) and bespoke web based/cloud collegesystems.
Education History
Northwood School 1992 - 1996
GCSE’s
Art and Design C English Language E
English Literature E Design Technology E
Science E French F
History F Mathematics G
Qualifications
ECDL - Level 2 – 2006
(Concepts of IT, Usinga computer & ManagingFiles,Information & Communication, Word Processing,
Spreadsheets, Databases,UsingIT)
NVQ - UsingIT Level 2 - 2003
Key Skillsin Communication - Level 2 – 2003
References available upon request