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Marketing automation 
Personalized and seamless 
communication with your Guests 
Marek Stopka 
Product Management Director, SALESmanago Marketing Automation
About SALESmanago 
– One of the first Marketing Automation system in Europe 
– SaaS solution chosen by over 1000 customers in B2B, B2C and eCommerce 
– Customers include global corporations and small & medium companies
How Marketing Automation works 
Digital Body Language – building complete behavioural 
profiles of users you have in your e-mail database
Complete behavioural & 
transactional profile of your guest
Building automatic 
communication processes with 
your guests
Examples of usage & 
problems we may 
solve
Turning visitors to your hotel 
website into leads and contacts in 
your database 
1. Identifying people 
from your database 
visiting your hotel 
website and looking at 
your current offer – 
personalized contact 
forms and offers. 
2. Addressing anonymous visitors 
– e-mails with personalized offer 
to people you do not have email 
address to
Dynamic one-to-one e-mails to 
people that abandoned your website 
or booking process 
E-Mail sent after visit of the customer to your website 
with automatically personalized offer (based on website 
behaviour)
E-mail Lead Nurturing 
Educating your guest prior to visit to your hotel 
Subscription thank you Introduction of brand Benefits of using the offer
Personalized website content 
and one-to-one offers 
Displaying content personalized to the person that has entered website
RTB remarketing personalization 
and predictive offers in display 
networks 
Use cases: 
• Upselling based on customer 
transactional data 
• Personalizing advertising based 
on customer status, loyalty 
programs data etc. 
• „Thank you for visit” ads 
• Cyclic offers in advertising 
networks based on typical 
Customer behaviour
Direct sales & helpdesk 
automation and alerts 
Call center 
directly receives 
all the behavioural 
information to 
conduct direct 
sales or contact 
with special 
groups of 
customers
marek.stopka@salesmanago.com 
+48 502 285 905 
www.salesmanago.com

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Marek Stopka, Presentation from Dotcomm Hotel, Prague, 2014

  • 1. Marketing automation Personalized and seamless communication with your Guests Marek Stopka Product Management Director, SALESmanago Marketing Automation
  • 2. About SALESmanago – One of the first Marketing Automation system in Europe – SaaS solution chosen by over 1000 customers in B2B, B2C and eCommerce – Customers include global corporations and small & medium companies
  • 3. How Marketing Automation works Digital Body Language – building complete behavioural profiles of users you have in your e-mail database
  • 4. Complete behavioural & transactional profile of your guest
  • 5. Building automatic communication processes with your guests
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  • 11. Examples of usage & problems we may solve
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  • 13. Turning visitors to your hotel website into leads and contacts in your database 1. Identifying people from your database visiting your hotel website and looking at your current offer – personalized contact forms and offers. 2. Addressing anonymous visitors – e-mails with personalized offer to people you do not have email address to
  • 14. Dynamic one-to-one e-mails to people that abandoned your website or booking process E-Mail sent after visit of the customer to your website with automatically personalized offer (based on website behaviour)
  • 15. E-mail Lead Nurturing Educating your guest prior to visit to your hotel Subscription thank you Introduction of brand Benefits of using the offer
  • 16. Personalized website content and one-to-one offers Displaying content personalized to the person that has entered website
  • 17. RTB remarketing personalization and predictive offers in display networks Use cases: • Upselling based on customer transactional data • Personalizing advertising based on customer status, loyalty programs data etc. • „Thank you for visit” ads • Cyclic offers in advertising networks based on typical Customer behaviour
  • 18. Direct sales & helpdesk automation and alerts Call center directly receives all the behavioural information to conduct direct sales or contact with special groups of customers
  • 19. marek.stopka@salesmanago.com +48 502 285 905 www.salesmanago.com