This document discusses culture and communication. It defines key aspects of communication like encoding, decoding, and channels. It also discusses how culture influences social cognition, definitions, and nonverbal communication. Intercultural communication is more complex due to differing ground rules between cultures. This can lead to uncertainty, conflict, and issues with context. Barriers to effective intercultural communication include assumptions of similarity, language differences, nonverbal misinterpretations, stereotypes, tendencies to evaluate, and anxiety. Mindfulness, uncertainty reduction, consideration of face, and emotion regulation can help improve intercultural communication.

1. Culture, Language,
and Communication
Part Two

2. Culture and Social Cognition
 This has to do with how we interpret the
actions of others—the causal attributions we
make.
 Basically, the cultural differences in this area
refer to proneness to make dispositional
versus situational attributions of others
behavior.

3. Definition of communication
 Message: Information and meaning exchanged
during communication
 Encoding: Process by which people select, imbed
messages in signals, and send signals to others
 Signals: Specific verbal language and nonverbal
behaviors that are encoded when message sent
 Channels: Sensory modalities by which signals sent
and messages retrieved
 Decoding: Process by which people receives signal
from encoder and translates those signals to
meaningful messages

4. Intercultural Communication
 Unlike intra-cultural communication where
message senders and receivers share the
same ground rules, intercultural
communication is associated with a host of
additional social and psychological issues.

5. Uncertainty
 To start, there is uncertainty or ambiguity
concerning the ground rules by which the interaction
should occur.
 Given the pervasive influence of culture, it’s always
difficult to figure out the rules being employed by
two people from different cultures.
 And this uncertainty is inherent in verbal as well as
nonverbal communication, in both encoding and
decoding modes.

6. Uncertainty (cont.)
 How can we package messages into precise words
to convey our thoughts as accurately as possible
and how can we interpret the sender’s messages
exactly as intended?
 Uncertainty can easily mount to the point of utter
miscommunication. Hence, uncertainty reduction is
the initial major goal of intercultural communication.
 Unless uncertainty is reduced, it’s impossible for
senders and receivers to begin processing the
intended message content.

7. Conflict
 Once we engage in intercultural communication,
some conflict and misunderstanding is inevitable.
 Conflict arises when people’s behavior does not
confirm to our expectations.
 We tend to interpret such behaviors as
transgressions against our values.
 Of course, uncertainty can contribute to this conflict.

8. Context
 As we have said earlier, context has to do primarily
with how communication takes place when cultures
vary in context orientation. Here are several possible
combinations.
 1. High Context with High Context
 2. Low Context with High Context
 3. Low Context with Low Context

9. Context (cont.)
 But the “context of intercultural communication”
also includes several other dimensions of cultural
variability:
 Individualism-collectivism,
 Power Distance,
 Uncertainty Avoidance, and
 Masculinity-femininity

10. CULTURAL INFLUENCES ON
NONVERBAL COMMUNICATION

11.  Nonverbal behaviors: all behaviors that occur
during communication that do not include verbal
language
 Nonverbal channels are more important in
understanding meaning and emotional states of
speakers than verbal language
 It is imperative to be most attentive to nonverbal
cues that occur in communication

12. The Types of Nonverbal Behaviors
 Culture and Gestures
 The American A-OK sign is an obscene gestures
in may cultures of Europe
 Culture and Gaze
 Contact cultures engage in more gazing and
more direct orientation when interacting with
others
 Culture and Interpersonal Space
 Arabs and Latin Americans interact with others at
closer distance than Americans

13. The Functions of Nonverbal Behaviors
 Always keep in mind that Nonverbal behaviors
serve as emblems, speech illustrators,
conversation regulators, and convey emotions.

14. INTRACULTURAL AND
INTERCULTURAL
COMMUNICATION

15.  Cultural Influences on Encoding
 Cultures differ in how nonverbal behavior is used
in communication
 Cultural Influences on Decoding
 Cultures influences decoding process through
ethnocentrism, cultural filters, emotions, value
judgments, stereotypes and expectations
 Decoding rules

16. Intracultural communication
 Communication between people of the same
cultural background
 Interactants share same ground rules; they
encode and decode using the same cultural
codes
 Can be negative because of expectations created
by cultural filters and ethnocentrism
 We tend to read more than is intended

17. Intercultural communication
 Communication between people of the
different cultural background
 Interactants do not share same ground rules; they
encode and decode using different cultural codes
 Can lead to
 Uncertainty and ambiguity
 Conflict

18. Barriers to Effective
Intercultural communication
1. Assumptions of similarities
2. Language differences
3. Nonverbal misinterpretations
4. Preconceptions and stereotypes
5. Tendency to evaluate
6. High anxiety or tension

19. Barriers to Intercultural
Communication
 Source: Barna, L. M. (1997). Stumbling
blocks in intercultural communication. In L.
Samovar and R. Porter (Eds.), Intercultural
communication: A reader (pp. 370-379).
Belmont CA: Wadsworth.

20. Barriers (cont.)
1. Assumptions of similarities
 We need to keep in mind that
communication is a uniquely human trait
shaped by culture.
 In fact, communication itself is a product of
culture, and cultures vary in their
assumptions of similarities.

21. Barriers (cont.)
2. Language differences
 The use of words which may be highly
effective at conveying meaning within a
particular culture often communicate
unintended meanings across cultures.
 Add to this the nonverbal channel of
communication and you have a recipe for
conflict and misunderstandings.

22. Barriers (cont.)
3. Nonverbal misinterpretations
 This is the single most frequent cause of
breakdowns in the communication process
across cultures.
4. Preconceptions and stereotypes
 These are natural and inevitable
psychological processes that have a strong
influence on our perceptions and
communications.

23. Barriers (cont.)
5. Tendency to evaluate
 We make attributions about the behavior of
others based on our own cultural values.
6. High anxiety or tension
 While some degree of anxiety may be
conducive to optimal performance, too
much anxiety or stress can lead to
dysfunctional thought processes and
behaviors.

24. Improving Intercultural Communication:
Concluding Remarks
 Mindfulness and uncertainty reduction
 Mindfulness offsets uncertainty and anxiety
 Uncertainty reduction leads to focus on the content of
signals and messages
 Face
 Should be mindful of face (public appearance of
person) in collectivist culture
 Emotion Regulation
 Controlling negative emotions aroused from conflict is
important