1. MAP-Works (Making Achievement
Possible) at Salem State University
A combination of Bolman and Deal’s
Structural, Human Resource, and
Symbolic Frame.
Structural Frame:
- Simple Hierarchy - Director of
Enrollment Management and the
Associate Director of Retention
Services, 4 graduate assistants, 1
practicum student
- Works with other departments to
inform students of services provided

2. MAP-Works at Salem State
University
Human Resource Frame:
- Main objective of MAP-Works student
success and retention
- Assists in early identification of at-risk
students
- MAP-Works depends on faculty and staff
to utilize services for student
identification
- Office utilizes all the ‘employees’ to
promote, engage, and include students –
considers everyone part of the team

3. MAP-Works at Salem State
University
Symbolic Frame:
- Office formed around the belief early
intervention with an at-risk student
will prevent leaving institution
- Culture in office is to engage with
students, make students feel
comfortable, and give students the
tools necessary to succeed in college

4. MAP-Works at Salem State
University
Schein’s three levels of Culture can be
seen in the MAP-Works Office
Artifacts:
- The MAP-Works symbol is
everywhere
- MAP-Works paraphernalia is given
away as promotional advertisement
and reminders
- Seen everywhere around campus, is
well known

5. MAP-Works at Salem State
University
Espoused Values:
- Each person in the office believes the
theory behind MAP-Works – early
intervention will help guide student
to a successful college career
- Very enthusiastic when speaking to
students and explaining the benefits
of MAP-Works to students

6. MAP-Works at Salem State
University
Basic Assumptions and Values:
- The assumption of the office is to
increase the retention rates at the
university
- The success of the student is the
most important aspect of the
office