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Ppt on need for better customer services in VDC bank
This document is a project report submitted to Gujarat Technological University about conducting a study on the need for better customer services at Valsad District Central Cooperative Bank. It includes an introduction to the bank, objectives and limitations of the study, findings from a survey of 50 customers, and suggestions to address problems identified regarding customer services, small deposits, and lack of infrastructure facilities. The key findings were that customers were satisfied with employee attention but not fully satisfied with communication and facilities compared to other banks. Suggestions included using social media to increase awareness of products and services and improving transaction speeds and ATM access.
