1. BERNARDO, KRISTINE M.
Block 20 Lot30 B W. Tecson St., BF Resort Village
Talon Dos, Las Pinas City 1747
Telephone Number: +63 917-502 8873
Email Address: manlapaztin@gmail.com
OBJECTIVE Customer logistics management position where I will be
able to practice and contribute my leadership skills, and
supply chain knowledge to attain high level of performance for the development of the team
and company
EDUCATION
2006 – 2009 DE LASALLE UNIVERSITY - MANILA
Bachelor of Science degree in Commerce Major in Marketing Management Graduated
October 2009. Second Honor Dean’s List 1st
Term SY 2006-2007, 1st
Term SY 2008-2009, 3rd
Term SY 2008-2009, 1st
Term SY 2009-2010
2003 – 2006 ELIZABETH SETON SCHOOL
High school diploma, March 2006; Award: Third Honors
WORK EXPERIENCE
October 2015 LEAD – Customer Operations, Offer To Cash
SHELL SHARED SERVICES BV ASIA
- Leads and manages a team of 12 -16 Customer Service Professionals (CSPs)
assigned to Shell Philippines Operations
- Identify and drive Continuous Improvement initiatives
- Liaise regularly with business partners to ensure the team has access to all
relevant information to perform effectively in their roles
- Champions Customer 1st culture and the behaviors required within the team to
deliver an exceptional customer experience
November 2014 SUPERVISOR, Order to Cash
THE HERSHEY COMPANY – GLOBAL SHARED SERVICES – MANILA
- Leads and manages a team of 6 Order management associates (import and
export)
- Leads the regular reviews of Order to Cash work processes to identify areas of
improvement that will result to $ and FTE savings. Documents changes that can be
shared and re-applied to other groups, regions
PROJECTS HANDLED
Oct 2016 LUBRICANTS MATERIAL TRANSITION
- A lean initiative on streamlining product transition across different plant (including
depletion of old material, to timing of new material activation)
Sept 2016 LUBRICANTS and FLEET CARD DISPUTES RESOLUTION
- Lead the management of a streamlined process in dispute to ensure resolutions are
within 5 days
Jan 2015 HERSHEY MALAYSIA: PROJECT EAGER TIGER (Order to Cash Process integration)
- Subject matter expert for the (exports) order to cash process for shipments bound to
AEMEA produced from the Malaysia plant
May 2013 AUTO DEBIT PROCESS FOR HERSHEY PHILIPPINES
- Lead the successful implementation of auto debit process for customs payment of
Hershey Philippines importation lessened importation processing time from 5 days to 3
days.

2. February 2013 HERSHEY PHILIPPINES IMPORTATION STREAMLINING
- Established and reinforced Broker Service Level Agreement and measures
- Evaluated and implemented quick wins to ensure maximum efficiency is done in
processing from: order creation to delivery from source to customs clearance to delivery
to distributor warehouse
November 2012 PROJECT BERDE
- co-lead the implementation of paperless filing for OTC for GSS Manila which aims to
save $5,000 costs on resources.
May 2012 GSS MANILA AND CHINA HUB POLICIES AND PROCEDURE GUIDELINES
- established standard documentation for export management, China domestic process, as
well Philippine importation
- Established a formal documentation on the process of order management for different
sourcing locations; including the swimlane
April 2011 PROJECT FUSION – ORDER TO CASH
- lead for Manila office in establishing Global Shared Services across US and Manila.
- Identified process variances across the 2 service centers; determined metrics, process
documentation and service level agreement
SEMINARS ATTENDED
March 2016 LEAN PRACTICE
The Palms, Ayala Alabang
April 2013 7 HABITS OF HIGHLY EFFECTIVE PEOPLE
Mandarin Hotel, Makati, FranklinCovey
August 2012 3rd
SIX SIGMA AND PROCESS IMPROVEMENT
Intercontinental Hotel, Makati, Fiera De Manila Philippines
June 2012 IMPORT/EXPORT TRAINING (DOCUMENTATION AND PROCEDURE)
The Hershey Company, Philippine Institute for Supply Management
April 2012 LEADERSHIP AND MANAGEMENT MASTER CLASS
New World Hotel Makati, APEX Global, Michael Potter
November 2011 CHANGE LEADERSHIP TRAINING
The Hershey Company, Insigniam
October 2010 ADVANCE EXCEL TRAINING
EITSC Makati, Mr, Abesamis
RESEARCH PAPER PREPARED
September 2016 REDUCTION OF OPERATING HOURS
A lean project looking at reducing overtime hours rendered by the team which would give
annual savings of USD 43,000 approximately 1 FTE.
November 2012 PROJECT BERDE: Be Ready to Document Electronically
An initiative to make document retention electronically which will help save $5,000 per year in
paper, retention boxes etc, costs.
PERSONAL BACKGROUND
Born on August 11, 1989 in Quezon City, Philippines. Fluent in English and Filipino. Knowledgeable in Microsoft
Programs, Statistical Packages for Social Sciences, Adobe PageMaker. SAP SD Applications (PRD and ARP)
Responsible, adaptable, committed to excellence and willing to work at minimum supervision.
MANLAPAZ, KRISTINE M.
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3. Available upon request.
MANLAPAZ, KRISTINE M.
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