Adrian Corcoran has over 15 years of experience in customer service, sales, and merchandising roles. He holds a Higher Diploma in Business in International Business from the Institute of Technology Carlow, as well as qualifications in IT, customer care, and business. His career has included roles as a customer service agent, sales representative, laborer, and merchandiser. He has a proven track record of excellent communication, problem solving, and adapting to change.

1. AdrianCorcoran
66 Aylesbury, Kilkenny
Telephone: 056 7703870
Mobile: 085 1589500
Email: adrian.corcoran@yahoo.co.uk
PERSONAL PROFILE
Highly motivated with initiative and an excellent understanding of customer care. Excellent communicator
with developed interpersonal skills. Proven track record of adapting to change and developing new
competencies. Results driven with a determined, decisive approach and excellent problem solving skills.
EDUCATION & TRAINING
Higher Diploma in Business 2015-2016
Institute of Technology Carlow
Higher Diploma in Business in International Business
Second Class Honours Grade 2
 Strategic Management
 International Business
 Applied Business Solutions
 International Marketing
 Business Finance
 International Economics
FIT IT & Customer Care Course April-Dec 2013
FAS Training, Bishop Birch Centre
 CompTIA Certificate of Achievement
 Microsoft Office Specialist for Office Excel 2010
 Microsoft Office Specialist for Office Word 2010
 European Computer Driving License
 FETAC Level 5 - Customer Care
 Three week work placement setting up Insightly CRM for Kilkenny Job Club
ECDL 2012
National College Ireland, Dublin
Basic ComputerTraining 2010-2011
The Hub, Cillin Hill, Kilkenny
Bachelorof Arts (Honours)in Humanities 2007
St Patrick’s College, Carlow
Leaving Certificate 2003
CBS Secondary School, Kilkenny
CAREER HISTORY
CustomerService Agent Apr 2014 - Feb 2015
ipOne, Danville Business Park, Kilkenny
 Setting appointments for a teamof technicians to evaluate UPC installations as part of their quality
control system
 Negotiated with clients and solved problems in relation to service issues and faults

2. Sales Representative 2009-2010
Simply Energy Company, Melbourne, Victoria, Australia
 Responsible for specific territory and the completion of door-to-door sales
 Met and exceeded sales targets
 Trained and mentored new employees
Labourer
Michael Dempsey, HeritageConservation PTY LTD, Melbourne, Australia
 Worked within health and safety regulations to complete a variety of construction tasks
 Ensured the maintenance of all equipment on the job siteMerchandiser
Astra Sales 2007-2009
Dunnes Store, Graiguecullen, Carlow
 Responsible for the merchandising of Glanbia products and ordering stock, as required
 Followed an advertising and product placement plan
 Worked to a high standard of cleanliness, following food safety guidelines
 Tested temperature of refrigerators, performed date control, disposed outdated and damaged stock
and recorded wastage
StoreroomAssistant 2006- 2007
River Island Department Store, Fairgreen Shopping Centre, Carlow
 Followed opening and closing procedures
 Accepted deliveries, cross-checking delivery against orders
 Maintained a clean work environment
StoreAssistant 2005-2006
Heatons Department Store, Fairgreen Shopping Centre, Carlow
 Served customers, ensuring a customer focus at all times
 Followed opening and closing procedures
 Accepted deliveries, cross-checking delivery against orders
 Maintained a clean work environment
Deli CounterAssistant 2004- 2005
Dunnes Stores, High Street, Kilkenny
Dunnes Stores, Kieran Street, Kilkenny
 Followed opening and closing procedures for the deli, following food safety guidelines
 Prepared food and cleaned equipment to meet health and safety standards of cleanliness
 Checked temperatures of food and disposed of waste and damaged stock
 Served customers, ensuring a customer focus at all times
Merchandiser 2001-2004
Astra Sales
Superquinn, Market Cross, Kilkenny
 Summer employment
 Responsible for the merchandising of Glanbia products and ordering stock, as required
 Followed an advertising and product placement plan
 Worked to a high standard of cleanliness, following food safety guidelines
 Tested temperature of refrigerators, performed date control, disposed outdated and damaged stock
and recorded wastage
INTERESTS & HOBBIES
 Both watching and playing football.
 Interested in both films and reading, especially science fiction and comedy.
REFERENCES
Available upon request.