Manish Nanda is seeking new career opportunities and has over 5 years of experience working as a teller and customer service executive at Standard Chartered Bank. His responsibilities include processing cash and account transactions accurately and efficiently while providing excellent customer service. He also assists with general bank operations like clearing activities, account openings, and resolving customer issues. Manish holds a Post Graduate Diploma in Cooperation and a Bachelor of Commerce degree. He is married and enjoys music, traveling, and playing sports in his free time.

1. MANISH NANDAMANISH NANDA
1/, Rajdeep Society Behind Hare Krishna Duplex , Harni Warasia Ring Road Vadodara  Phone:(M)
9879445861
STATEMENT OF PURPOSE
Intend to build a career with leading corporate with, and to explore my full professional
potential.
EXPERIENCE
• I have been working with Standard Chartered Bank as a TELLER/CSE .
.
JOB PURPOSE
• To uphold the values of the Organization.
• To ensure an error free processing environment.
• To comply with Group Compliance guidelines
CURRENT JOB RESPONSIBILITIES
(1) Cash counter Activities
To Deliver quality service while carrying out the following transactions for customers:
• Cash deposits
• Cash withdrawals
• Demand draft/Pay order instructions – accepting and processing
• Accepting instructions for FD breaks
• Effecting internal account to account transfers
• Accepting and processing stop payment instructions
• Ensure that all of the above services are delivered with accuracy and warmth
• Recommend workflow changes for customer service with greater efficiency and
effectiveness.
To General Reconciliation and Compliance Activities at their level, which may
typically include:
• ATM Cash loading
• Dual control of Cash functions
• Control of Security stationary
• Review of processing entries and vouchers
• Sales Referrals: where relevant, identify prospects for cross-selling from observation of
customer transactions and highlight the same to sales staff
• I am aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.

2. • Educating customers about direct banking channels so specific transactions can be
migrated to net banking, phone banking, ATMs, etc.
(2) Operation of Clearing and Miscellaneous activities
• Handling I/W clearing, O/W clearing and Return clearing. I am also Handle Credit card
cheque clearing independently.
• Handling complete processing of Account Opening related activities which includes
checking of documents and supporting, various types of customer instructions regarding
change in to their master data maintained with Bank, also Handling multiple types of
customer requests i.e. Cheque Books, ATM Cards Etc.
• Activity involved in tracking and resolution of various customer queries.
• Ensuring smooth and errorless processing of entire clearing activities of the Branch
which includes Branch customer, CMS Customer and monitoring the ECS
transactions efficiently.
• Providing necessary MIS to the management.
• Handling dispatch and tracking of all important customer deliverables which is very
risk prone and need vigilant track.
• Cost saving of at least 10% against budgeted costs through cost reduction
initiatives during the year. Also enhance productivity without compromising on risk
and service.
• To focus on self improvement – reading and understanding process circulars / other
docs.
• To ensure that the working area is always kept clean and in excellent condition.
ACADEMIC RECORDS
• PG DIPLOMA IN COOPERATION
(47. %) March 2007 Department of Commerce and Management, M S University Baroda.
• B.COM (Accounting and Finance Mngt)
(48.25%) March 2005, M.S.University, Baroda.
• Higher Secondary Certificate Examination(Commerce)
(51%)Gujarat State Higher Secondary Board, March 2002.
• Secondary School Certificate Examination
(50%)Gujarat Secondary Education Board, March 1999.

3. PERSONAL DETAILS
Date of Birth : 17th
September 1982.
Sex : Male
Nationality : Indian
Marital Status : Married
Language Known : English
Hindi
Punjabi
Gujarati
Interest & Hobbies : Music, Traveling and Playing Cricket and Chess
Permanent Address : 1/, Rajdeep Society Behind Hare Krishna Duplex, Harni Warasia Ring Road
Vadodara  Phone:(M) 9879445861 Email manishnanda82@gmail.com
Vadodara-390009
Yours truly,
Manish G Nanda