This document discusses managing professional relationships and expectations. It recommends clearly communicating expectations at the start of relationships, asking for feedback to understand others' perceptions, and treating people in the way you want to be treated to build trust. Setting expectations early allows challenges to be addressed easily. Asking for feedback, even if difficult to hear, and following up on it helps strengthen working relationships.

1. MANAGING YOUR
PROFESSIONAL IMAGE
A SEAT AT THE TABLE

2. They will Surprise You Every
Time
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 People do not do things the way we do them,
even when we think they should
 Do not assume people know what you expect
 Set expectations before challenges occur so
you can deal with them easily when they do,
and they will

3. Tip Number One:
You train people to treat
you as they treat you
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4. Agenda
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 Paving the Way to Powerful Working
Relationships
 Setting Expectations
 Building Trust and Rapport
 Purchasing Manager as Business Consultant

5. It is All About the
Relationship
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 Get to know your clients, colleagues, direct supervisor
and your direct reports better than you do today
 Tell the people you work with what you expect, when the
relationships begin
 Ask what they expect
 Ask for feedback and suggestions
 Few people do
 You will earn a great deal of respect for doing so

6. Ask for Feedback and Mean It
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 What are your impressions of the
Purchasing Department?
 What is your understanding of what we
do?
 What are you expecting from us?
 What are you not expecting?
 Tell me about a time we let you down.
 Tell me about your business goals?
What do the next few years look like?

7. PM as Consultant, Being Invited to the
Table
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 Can I come to your team meetings?
 What are you working on this year?
 Can I do a short presentation for your staff
about what we do?
 Do you prefer email or voicemail?

8. PM as Consultant, Being Invited to the
Table
 Do you prefer scheduled appointments
or drop by’s?
 How do you prefer to be interrupted
when you’re working and focused?
 How will I know when you’re frustrated?
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9. Tips for Getting More
Feedback
 If you don’t know someone’s perceptions,
you can’t manage them
 Ask for it!
 Promise you’ll take it well.
 Say thank you!
 Ask for more information
 Follow up
 “We’ve taken the following actions.”
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10. The S.A.R.A. Model
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 Shock
 Anger
 Resistance
 Acceptance
The process all human beings go through when
they get feedback

11. Building Trust
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 Set expectations.
 Do the things you say you will do. Keep your
word.
 Tell the truth.
 If you cannot do something, say so as soon as
you know.
 Do not gossip.
 If you have something to say, say it directly to
the person involved.

12. You Hold the Key
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 You train people to treat you as they treat you
 Create:
 An environment in which people want to work with
you
 Powerful working relationships

13. For details and bookings contact:-
Parveen Kumar Chadha… THINK TANK
(Founder and C.E.O of Saxbee Consultants)
Email :-saxbeeconsultants@gmail.com
Mobile No. +91-9818308353
Address:-First Floor G-20(A), Kirti Nagar,
New Delhi India Postal Code-110015