The document discusses managing talent in India's outsourcing industry. It covers introduction of the industry's growth post-liberalization and new issues around talent availability and retention. It then discusses the importance of understanding the human side through behavioral tendencies and work preferences. It outlines strategies for global HR and retention and development, noting the biggest reason for attrition is lack of career clarity. The conclusion emphasizes that talent retention requires innovative practices as labor is the most valuable production factor in this industry.

1. MANAGING TALENT IN
INDIA OUTSOURCING
INDUSTRY BY : Mir Zeeshan Ali

2. INTRODUCTION
HUMAN SIDE
GLOBAL HR
STRATEGIES
RETENTION AND
DEVELOPMENT
CONCLUSION

3. INTRODUCTION
 Post-liberalization, perceived as a low-cost
provider .
 Growth rate of 30-40%.
 BPO undergone significant transformation.
 Subsets like (KPO), (RPO) and even medical
outsourcing.
 Transformation has brought forth new issues
related to availability and retention of talent

4. HUMAN SIDE

5. GLOBAL HR
ELIGIBILITY SUSTAINABILITY
Behavioral tendencies Business competency
WILL THE PERSON PERFORM CAN THE PERSON
Personality Background
Motivation education training
Interaction experience knowledge skills
Attitude
Workpreferences
interests
task preference
work environment

6. STRATEGIES

7. RETENTION AND DEVELOPMENT

8. CONCLUSION
 Labor ,the most valuable factor of
production.
 Needs to evolve innovative and proactive
practices for retaining talent.
 HR issues and managing talent in the
industry have become focal points.
 The biggest reason for attrition is ‘career
ambiguity’