Managing Health Information 2
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Katie Edwards, Knowledge Manager, NHS Education for Scotland- CILIPS Conference 2017
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Managing Health Information 2
- 1. Knowledge Services Improving Health Literacy How Librarians can promote improved Health Literacy skills Katie Edwards, NHS Education for Scotland Amanda Minns, NHS Lanarkshire June
- 2. Content Impact of Health Literacy What is Health Literacy NHS Lanarkshire: Health Literacy & Community Pharmacy training Role of Public Librarians What can Librarians do now?
- 3. Impact of Health Literacy Making it Easy video
- 4. What is Health Literacy Action Plan Role of Librarians Role in consent: Informed Consent (SPSO) Health literacy is about people having enough knowledge, understanding, skills and confidence to use health information, to be active partners in their care, and to navigate health and social care systems. Health Literacy is being increasingly recognised as a significant public health concern around the world.
- 5. NHS Lanarkshire: Community Pharmacy training What did we do? Invited to be part of a pilot programme to deliver health literacy training to a group of community pharmacists. This was part of a programme to train a number of mental health champions in local pharmacies. Delivered to the pilot programme and was assessed well. We covered the definition of health literacy, website and teach-back.
- 6. Next Steps NHS Lanarkshire: Community Pharmacy training Deliver to remaining programme once funding has been secured. Re-visit what we talk about: language used/medicines information, possibly in partnership with GP practices
- 7. Role of Public Librarians Health Literacy training sessions Lists of websites or services for reliable information Continuing services like Mental Health books on prescription Neutral meeting space Making use of shared buildings Support from NHSScotland librarians
- 8. What can Librarians do now? Visit Health Literacy Place: www.healthliteracyplace.org.uk Get to know Scottish policy context and tools available Link with NHSScotland library services for support Develop signposting resources Use your space
- 9. Any Questions… ? Contact Us NES Knowledge Services knowledge@nes.scot.nhs.uk @NESKnowledge
Editor's Notes
- Show part of Making it Easy video (6 mins)
- (3 mins) Action Plan The Making it Easy Action Plan for Scotland gives more info on existing low levels of HL and impact this has on outcomes and health inequality & emphasised how everyone in health and social care can take action to contribute to improving it Role of Librarians Key role in translating knowledge Providing guidance for clinicians Opportunity to be involved in developing local programmes to increase public awareness and access to information. Think about your expectations as a patient. HCSW often have role in HL as asked to explain info from clinicians - KS have attended conferences and created specific handouts to support this group. Public librarians could find themselves in similar position? Role in consent More guidance is needed for clinicians, high profile cases such as that in Lanarkshire which cost the Board a lot of money – argue that patients did not fully understand what was being told to them and that professionals did not make sufficient effort to confirm this Next HL Action Plan ‘Making it even easier’ will focus on consent as this is such a big issue (relates to Realistic Medicine, though not relevant to audience) Encouraging use of Teach Back and other tools to ensure understanding and impart information effectively (Informed consent: Learning from Complaints SCOTTISH PUBLIC SERVICES OMBUDSMAN: https://www.spso.org.uk/sites/spso/files/communications_material/research/Informed%20Consent%20SPSO%20March%202017%20%28PDF%2C%20246KB%29.pdf)
- (5 mins)
- (3 mins) HL Training Conducted with Public Libraries in Stirling. Gave confidence to signpost to trustworthy resources for the public Joint buildings Public libraries and GP practices in the same building Support from NHSS Do you know what support health libraries can offer and how to link up
- (2 mins) Suggest add Knowledge mailbox for enquiries and contact details of local NHSS librarians We would be happy to share lists of recommended websites