Heather Marshall works as a senior librarian at a university library to help students and staff use resources effectively and ensure needed resources are available. In 2017/18, library staff provided 1,042 hours of information literacy training to 4,652 students. The library offers various services including teaching embedded classes and workshops, answering inquiries, and providing drop-in support, email and phone support, and online appointments. Looking ahead, the library needs to consider developments like transnational education, distance learning, access to online resources, research support, and changes in the higher education market. Recruiting for library roles focuses on skills like subject knowledge, confidence, adaptability, service skills, and independence rather than subject expertise.

1. Heather Marshall
Higher Education
Library Service

2. 2
Heather Marshall
Senior Librarian - Academic
My role is to help staff and
students use our resources
effectively and to make sure
we have what is needed.

3. 3
Service
Engagement
Development
Higher Education
Academic Librarian

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Number of library staff hours spent delivering information
literacy training 2017/18 = 1,042
Number of person-hours of information literacy training
received by users (e.g. 30 students in a 1 hour class = 30
person hours) 2017/18=4,652
Our Service
Teaching

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PhD /
Research
Support
Embedded
Classes
and
Workshops
InductionPre-Entry
Our Service
Teaching

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Our Service
Enquiries
Daily Drop In
Email
Phone
Appointments – In Person and Online

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Academic endorsement drives student engagement
Important to stay in lockstep with the teaching
Researchers needs are specific to them
We are part of the university
Engagement
Building Relationships

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Development
What is on our horizon?

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Development
What is on our horizon?
Trans-national education
Distance learning
Access to resources
Online teaching and support
Plan S / Open Access
Research (REF)
Research Data Management
HE market changes

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Subject knowledge is desirable NOT essential
We use scoring – if you don’t show it we can’t score it
Answer all the requirements if you have no experience don’t
skip it - research it
Confidence – Adaptability – Service Skills – Independence
Recruiting in Higher Education Libraries
Roles are defined by function

13. Thank you, any questions?