SlideShare a Scribd company logo
Most managers have
no clue how to work
with people
Managers drive
the business like
a machine
Bad management
Bad performance
Everything has changed!
Change is
easier
when
people
share
food
Photo credits, with permission: Jurgen Appelo
Manage
the system
Nurture
happiness
Teams
should
have
reasons
to
celebrate
Embrace
playfulness
Run
experiments
Accelerate
learning
Contracts
impose
limits on
freedom
and
happiness
Innovate
management
Build for
meaning
Build for
meaning
Innovate
management
Accelerate
learning
Run
experiments
Embrace
playfulness
Nurture
happiness
Manage
the system
Build for meaning
Innovate management
Accelerate learning
Run experiments
Embrace playfulness
Nurture happiness
Manage the system
Core Competencies, ROI, bla bla bla, etc.
• Build for meaning
• Innovate management
• Accelerate learning
• Run experiments
• Embrace playfulness
• Nurture happiness
• Manage the system
(something going up)
The word management is
derived from the Italian word
maneggiare, which means
handling horses.
Giving and Taking Control
Quite often, when managers delegate work to
people or teams, they don’t give them clear
boundaries of control.
Delegation is not a binary thing. There are
more options than being a dictator or an
anarchist. The art of management is in
finding the right balance.
1. Tell
You make a decision
for others and you
may explain your
motivation. A
discussion about it is
neither desired nor
assumed.
2. Sell
You make a decision
for others but try to
convince them that
you made the right
choice, and you help
them feel involved.
3. Consult
You ask for input first,
which you take into
consideration before
making a decision that
respects people’s
opinions.
4. Agree
You enter into a
discussion with
everyone involved,
and as a group you
reach consensus about
the decision.
5. Advise
You will offer others
your opinion and hope
they listen to your
wise words, but it will
be their decision, not
yours.
6. Inquire
You first leave it to the
others to decide, and
afterwards, you ask
them to convince you
of the wisdom of their
decision.
7. Delegate
You leave the decision
to them and you don’t
even want to know
about details that
would just clutter your
brain.
The 7 Levels of Delegation is a symmetrical model.
It works in both directions.
A delegation board gives managers “something to control”. It is
better that they push around the notes on a delegation board
rather than the people in their organization.
Photos: © 2015 Jürgen Dittmar
m30.me/delegation-poker
Handbooks /
Culture Books
In some companies,
employees document
espoused values and
culture with a book
or video.
Values
source: © 2014 Zappos, “2014 Culture Book” http://www.zapposinsights.com/culture-book
Zappos
source: © 2014 Zappos, “2014 Culture Book” http://www.zapposinsights.com/culture-book
Zappos
source: © 2013 IDEO, “The Little Book of IDEO” http://www.slideshare.net/timbrown/ideo-values-slideshare1 IDEO
source: © 2013 IDEO, “The Little Book of IDEO” http://www.slideshare.net/timbrown/ideo-values-slideshare1 IDEO
Comparing documented
values with stories of actual
behaviors helps you
reinforce and redefine the
culture, iteratively.
Many organizations hold a yearly
company-wide values day where
everybody is invited […] to revisit the
organization’s purpose, values, and
ground rules and inquire how
they […] live up to them.
- Frédéric Laloux, Reinventing Organizations
Values Day
The culture of any
organization is shaped by
the worst behavior the
leader is willing to tolerate.
- Gruenter and Whitaker (source unknown)
The culture of any
organization is shaped by
the best behavior the
leader is willing to amplify.
A
A
B
A
B
C
100
100
100
100
90
100
100
100
10
10
90
100
95
100
5
10
5
90
85
95
100
15
10
5 15
75
90 125
110
200
195 235
170
320
315 305
260
320
315 305
260
€ 1000
320
315 305
260
€ 2000
320
315 305
260
€ 3000
320
315 305
260
€ 787
€ 650
€ 763
€ 800
When is it payout time?
Yay!
Should we celebrate failure?
Or should we celebrate success?
The Celebration Grid compares behaviors with outcomes.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Good practices usually lead to success. That’s why we have them.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Though sometimes, good practices can fail.
We avoid mistakes (bad practices) because they often lead to failure.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Though sometimes, mistakes surprise us with unexpected success.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
We run experiments when we don’t know if we will succeed.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
With all experiments, there is a good chance of failing.
Learning is optimal when we have a 50/50 chance of succeeding.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
We don’t learn anything when we just repeat good practices.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
We also don’t learn anything when we repeat the same mistakes.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
We do learn when good practices fail, though it doesn’t happen often.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
And we learn when mistakes are successful, which is also rare.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
“Celebrate failure” includes failure from mistakes. That makes no sense.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
“Celebrate success” makes more sense, but this ignores learning.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
We know that learning is optimal when we run experiments.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Networks are great at running experiments and exploring opportunities.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Hierarchies are good at repeating practices and exploiting successes.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Hierarchies are also good at repeating the same mistakes. ;-)
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Healthy organizations make use of both networks and hierarchies.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
They use networks for creativity, innovation and effectivity.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
They use hierarchies for quality, predictability and efficiency.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
It is important to celebrate successes, with a focus on good practices.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
And it is important to celebrate learning, in safe environments.
MISTAKES EXPERIMENTS PRACTICES
LEARNING
SUCCESS
FAILURE
Build for meaning
Innovate management
Accelerate learning
Run experiments
Embrace playfulness
Nurture happiness
Manage the system
m30.me/happiness
m30.me/happiness

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Managing for Happiness by Jurgen Appelo