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ePortfolios as Catalyst - Connections 2015Marc Zaldivar
Using the Catalyst Model derived from the Connect-to-Learning Grant (http://c2l.mcnrc.org), I'm doing a presentation on the ePortfolio cycle for Connections 2015, Blacksburg, VA, May 2015.
New Technologies: Creating the Ultimate Library ExperienceLeah White
This document summarizes a presentation about creating the ultimate library experience in the face of changing reading habits and the growth of mobile technology. It discusses the increase in ebook and mobile device ownership and decreasing print book readership. It then outlines the presenters, their goals to discuss mobile growth, digital content options, social media strategies, new experiences, design thinking, and take questions. Specific sections discuss mobile phone and smart phone adoption trends, digital content providers like Overdrive and Hoopla, using social media as a new service desk model, and reimagining library experiences and services through design thinking.
The document discusses how to boost material circulation in libraries through effective merchandising and displays. It provides guidelines for display design including determining the location, topic, audience and evaluating books for visual appeal. Formatting displays to be eye-catching and keeping them updated is important to increase circulation. Studies have shown circulation can increase by 300-1000% for books placed in displays near circulation desks.
Best practices in libraries & information centers a case study of nit silcharKishor Satpathy
The document discusses best practices in libraries and information centers, using the library at the National Institute of Technology in Silchar, India as a case study. It outlines strategies for applying best practices, such as identification, implementation, institutionalization, internalization, and dissemination. Examples of best practices at NIT Silchar's library include computerization, providing internet access to users, information literacy programs, and conducting user surveys. The library has adopted practices like digital resources, an e-learning solution, and RFID and CCTV systems for security.
The Library Then and Now: Its Importance and Relevance to the Present Genera...Fe Angela Verzosa
presented at PAARL’s seminar outreach program on “The Essence of the Library as the Heart of an Educational Institution,” held at St. Augustine School, Iba, Zambales, Philippines on 2006 Sep 28
The Four R's: The Future of the LibraryElaine Martin
The document outlines a plan for the Lamar Soutter Library to address budget cuts through a process of rejecting old models, rethinking librarianship, and redoing staffing and services. It proposes transitioning from a model relying on support staff to an all-professional staff. This involves laying off support staff, hiring recent MLS graduates as fellows, implementing a new appointment-based reference model, and increasing librarian participation in areas like research and education. The goal is to rejuvenate the library by focusing resources on mission critical activities and creating opportunities for professional growth.
ePortfolios as Catalyst - Connections 2015Marc Zaldivar
Using the Catalyst Model derived from the Connect-to-Learning Grant (http://c2l.mcnrc.org), I'm doing a presentation on the ePortfolio cycle for Connections 2015, Blacksburg, VA, May 2015.
New Technologies: Creating the Ultimate Library ExperienceLeah White
This document summarizes a presentation about creating the ultimate library experience in the face of changing reading habits and the growth of mobile technology. It discusses the increase in ebook and mobile device ownership and decreasing print book readership. It then outlines the presenters, their goals to discuss mobile growth, digital content options, social media strategies, new experiences, design thinking, and take questions. Specific sections discuss mobile phone and smart phone adoption trends, digital content providers like Overdrive and Hoopla, using social media as a new service desk model, and reimagining library experiences and services through design thinking.
The document discusses how to boost material circulation in libraries through effective merchandising and displays. It provides guidelines for display design including determining the location, topic, audience and evaluating books for visual appeal. Formatting displays to be eye-catching and keeping them updated is important to increase circulation. Studies have shown circulation can increase by 300-1000% for books placed in displays near circulation desks.
Best practices in libraries & information centers a case study of nit silcharKishor Satpathy
The document discusses best practices in libraries and information centers, using the library at the National Institute of Technology in Silchar, India as a case study. It outlines strategies for applying best practices, such as identification, implementation, institutionalization, internalization, and dissemination. Examples of best practices at NIT Silchar's library include computerization, providing internet access to users, information literacy programs, and conducting user surveys. The library has adopted practices like digital resources, an e-learning solution, and RFID and CCTV systems for security.
The Library Then and Now: Its Importance and Relevance to the Present Genera...Fe Angela Verzosa
presented at PAARL’s seminar outreach program on “The Essence of the Library as the Heart of an Educational Institution,” held at St. Augustine School, Iba, Zambales, Philippines on 2006 Sep 28
The Four R's: The Future of the LibraryElaine Martin
The document outlines a plan for the Lamar Soutter Library to address budget cuts through a process of rejecting old models, rethinking librarianship, and redoing staffing and services. It proposes transitioning from a model relying on support staff to an all-professional staff. This involves laying off support staff, hiring recent MLS graduates as fellows, implementing a new appointment-based reference model, and increasing librarian participation in areas like research and education. The goal is to rejuvenate the library by focusing resources on mission critical activities and creating opportunities for professional growth.
The document discusses strategies for innovating and redesigning libraries of the future. It suggests that libraries need to disintegrate their current models and reconstruct themselves to meet new user needs and ways of living. Barriers to innovation include a lack of risk culture, competencies, and flexibility within organizations. The document proposes a user-driven innovation strategy that prioritizes users' needs and involves users in the innovation process from idea generation to testing. It advocates prototyping new physical library designs that blend digital and physical spaces to better support self-directed users and rebrand libraries.
Looking at the Library through the lens of the SDGs (Sustainable Development ...ldore1
This document discusses continuing professional development (CPD) opportunities for library staff in Ireland. It presents results from surveys of CONUL Library Directors and staff. The results show that while most libraries encourage and support CPD, not all make it mandatory. Financial support and professional leave for external events like conferences are common benefits. Barriers to CPD engagement include lack of funding, staff coverage while away, and management support. The document suggests libraries support staff CPD to promote work-life balance, lifelong learning, and career advancement, in line with UN Sustainable Development Goals. It concludes more research may be needed and findings could inform the CONUL Training & Development group.
Kara Jones (University of Bath) "Getting there from here: changes for academi...ARLGSW
Presentation from the 6th CILIP ARLG-SW Discover Academic Research and Training Support Conference (DARTS6). Dartington Hall, Totnes, Thursday 24th – Friday 25th May 2018
The presentation slides for a half-day workshop that reviews the methods to identify the value of the academic library for students, faculty and the college or university itself.
This document discusses the challenges facing libraries in maintaining relevance in the digital age. It outlines how libraries must undergo fundamental changes, including becoming more user-centric, rethinking their missions, re-engineering operations, and embracing new technologies. The author provides examples from their own library of changes made, such as renovating spaces, increasing digital collections and services, and reallocating resources. The conclusion emphasizes that libraries must adapt and lead change in order to remain relevant to the educational and research missions they support.
The document discusses the value of libraries and measuring that value. It outlines key points about performance measures, the value of information, and the value of library services for personal, organizational, academic, public, and national contexts. It also discusses challenges in measuring library value and impact, and the changing nature of information from physical to digital.
This document summarizes a presentation given at the 2012 ALA Annual Conference on creating a vision for academic libraries. It discusses the challenges libraries currently face like shrinking budgets, changing user needs, and advancing technologies. The presentation covered the results of a survey of library leaders on important planning topics and challenges. Key areas identified were alignment with institutional mission, assessment, innovation, and responding to users' needs. Solutions discussed included new service models, collaboration, and demonstrating the library's value through assessment.
This document discusses support for graduate thesis and dissertation work through digital scholarship centers. It provides examples of centers at universities like Brown, UCLA, and Calgary that offer specialized services and expertise to facilitate digital humanities projects. These centers provide fellowships, workshops, and consultations to help students develop skills in areas like project management, databases, and digital preservation for interactive digital projects. Challenges include promoting these new types of scholarly activities and gaining acceptance from academic departments.
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The document discusses various methods for assessing libraries, including surveys, questionnaires, focus groups, observation, usability studies, and ROI calculations. It provides examples of assessment tools like LibQUAL+, which uses surveys to measure user perceptions of service quality across three dimensions: affect of service, information control, and library as place. The document emphasizes that assessment is important for strategic planning, decision-making, program evaluation, advocacy, and regular service improvements in libraries.
NISO Virtual Conference: Expanding the Assessment Toolbox: Blending the Old and New Assessment Practices
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The document discusses measuring the value and impact of libraries. It provides examples of how libraries can define and measure outcomes related to student success, learning, retention, and career outcomes. It also discusses measuring financial returns on investment and demonstrating impacts on areas like faculty research productivity, institutional reputation, and community benefits. The document emphasizes the importance of measuring outcomes that align with institutional goals and of communicating assessment results through stories and statistics to demonstrate the library's value and success.
The document discusses metrics and impacts of libraries in the academic community from an ARL (Association of Research Libraries) perspective. It describes how ARL aims to measure the performance of research libraries and their contributions to teaching, research, scholarship, and community service. It provides examples of metrics used, such as ARL statistics, LibQUAL+, and discusses limitations and opportunities in library metrics. It also discusses strategy development and alignment between library plans and university strategic plans.
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Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Academic library impact: Improving practice and essential areas to researchOCLC
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Academic libraries need new methods of demonstrating their value to their institutions and their patrons. One potential method is to investigate a link between library usage and student attainment. This presentation describes some work undertaken in DBS library looking at the possible effect of a number of library usage criteria on the final exam grade achieved by final year degree students. A correlation was found between final exam grade library borrowing, off-campus resource usage & printing from Moodle and final exam grade. In addition, mandatory attendance at a information skills class increased library borrowing and off-campus electronic resource usage. This leads to the supposition that information literacy instruction may drive better exam results.
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Presented by Chuck Hughes and Megan Lowe, University of Louisiana at Monroe
Word has spread around the state about ULM's conversion to a primary digital library model. In pursuit of that project, the Library is undertaking an aggressive weed: the collection is being reduced by half. This presentation will describe the deselection project, its intentions, faculty involvement, adjustments made for faculty involvement, associated challenges with the project, lessons learned from those challenges, and how we plan to move forward in the next year - the second year of a two-year project. It will make recommendations/identify best practices for similar deselection and/or digital projects in the future.
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This document discusses the many responsibilities of circulation departments in libraries. It outlines five core services including circulation, shelving, stacks maintenance, billing, and entry/exit control. It also lists additional duties like answering reference questions, verifying user credentials, equipment problems, reserves, interlibrary loans, study spaces, and off-site storage. The document notes that circulation departments have many skills requirements and helps dispel common misperceptions that the work is easy or not "real" library work. It emphasizes the importance of motivation, goal-setting, and self-care for circulation staff.
The document discusses the issue of librarian image on college campuses and efforts to improve their professional status. It provides a brief history showing that librarians have pushed for higher status as educators since the 1930s. While some progress was made, debates continue today around faculty status, tenure, and roles of academic librarians. The document also examines challenges like changing library services and perceptions of librarians' work that impact efforts to enhance their professional image and status.
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The document discusses strategies for innovating and redesigning libraries of the future. It suggests that libraries need to disintegrate their current models and reconstruct themselves to meet new user needs and ways of living. Barriers to innovation include a lack of risk culture, competencies, and flexibility within organizations. The document proposes a user-driven innovation strategy that prioritizes users' needs and involves users in the innovation process from idea generation to testing. It advocates prototyping new physical library designs that blend digital and physical spaces to better support self-directed users and rebrand libraries.
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The presentation slides for a half-day workshop that reviews the methods to identify the value of the academic library for students, faculty and the college or university itself.
This document discusses the challenges facing libraries in maintaining relevance in the digital age. It outlines how libraries must undergo fundamental changes, including becoming more user-centric, rethinking their missions, re-engineering operations, and embracing new technologies. The author provides examples from their own library of changes made, such as renovating spaces, increasing digital collections and services, and reallocating resources. The conclusion emphasizes that libraries must adapt and lead change in order to remain relevant to the educational and research missions they support.
The document discusses the value of libraries and measuring that value. It outlines key points about performance measures, the value of information, and the value of library services for personal, organizational, academic, public, and national contexts. It also discusses challenges in measuring library value and impact, and the changing nature of information from physical to digital.
This document summarizes a presentation given at the 2012 ALA Annual Conference on creating a vision for academic libraries. It discusses the challenges libraries currently face like shrinking budgets, changing user needs, and advancing technologies. The presentation covered the results of a survey of library leaders on important planning topics and challenges. Key areas identified were alignment with institutional mission, assessment, innovation, and responding to users' needs. Solutions discussed included new service models, collaboration, and demonstrating the library's value through assessment.
This document discusses support for graduate thesis and dissertation work through digital scholarship centers. It provides examples of centers at universities like Brown, UCLA, and Calgary that offer specialized services and expertise to facilitate digital humanities projects. These centers provide fellowships, workshops, and consultations to help students develop skills in areas like project management, databases, and digital preservation for interactive digital projects. Challenges include promoting these new types of scholarly activities and gaining acceptance from academic departments.
The Value & Economic Measures of LibrariesJoe Matthews
A half-day workshop at the 10th Northumbria International
Library Conference, York England July 25, 2013. Topics discussed include performance measures, value, value of information, and the value of library information services.
The document discusses various methods for assessing libraries, including surveys, questionnaires, focus groups, observation, usability studies, and ROI calculations. It provides examples of assessment tools like LibQUAL+, which uses surveys to measure user perceptions of service quality across three dimensions: affect of service, information control, and library as place. The document emphasizes that assessment is important for strategic planning, decision-making, program evaluation, advocacy, and regular service improvements in libraries.
NISO Virtual Conference: Expanding the Assessment Toolbox: Blending the Old and New Assessment Practices
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The document discusses measuring the value and impact of libraries. It provides examples of how libraries can define and measure outcomes related to student success, learning, retention, and career outcomes. It also discusses measuring financial returns on investment and demonstrating impacts on areas like faculty research productivity, institutional reputation, and community benefits. The document emphasizes the importance of measuring outcomes that align with institutional goals and of communicating assessment results through stories and statistics to demonstrate the library's value and success.
The document discusses metrics and impacts of libraries in the academic community from an ARL (Association of Research Libraries) perspective. It describes how ARL aims to measure the performance of research libraries and their contributions to teaching, research, scholarship, and community service. It provides examples of metrics used, such as ARL statistics, LibQUAL+, and discusses limitations and opportunities in library metrics. It also discusses strategy development and alignment between library plans and university strategic plans.
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Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Academic library impact: Improving practice and essential areas to researchOCLC
Connaway, L. S. (2018). Academic library impact: Improving practice and essential areas to research. Presented at Bar-Ilan University, March 11, 2018, Ramat Gan, Israel.
Academic libraries need new methods of demonstrating their value to their institutions and their patrons. One potential method is to investigate a link between library usage and student attainment. This presentation describes some work undertaken in DBS library looking at the possible effect of a number of library usage criteria on the final exam grade achieved by final year degree students. A correlation was found between final exam grade library borrowing, off-campus resource usage & printing from Moodle and final exam grade. In addition, mandatory attendance at a information skills class increased library borrowing and off-campus electronic resource usage. This leads to the supposition that information literacy instruction may drive better exam results.
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The document summarizes a workshop on alumni library services. The workshop discussed identifying alumni needs and wants through surveys and focus groups, developing library strategies to engage and provide value to alumni, and measuring the impact of alumni library services. Breakout groups discussed topics like the value of alumni, developing engagement strategies, and assessing alumni satisfaction. The workshop aimed to help libraries better understand alumni expectations and how to manage them through clear communications and service offerings.
Presented by Chuck Hughes and Megan Lowe, University of Louisiana at Monroe
Word has spread around the state about ULM's conversion to a primary digital library model. In pursuit of that project, the Library is undertaking an aggressive weed: the collection is being reduced by half. This presentation will describe the deselection project, its intentions, faculty involvement, adjustments made for faculty involvement, associated challenges with the project, lessons learned from those challenges, and how we plan to move forward in the next year - the second year of a two-year project. It will make recommendations/identify best practices for similar deselection and/or digital projects in the future.
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Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Managing Faculty and Student Expectations at the Circulation Desk
1. Managing Faculty and Student
Expectations at the Circulation Desk
Jen Bartlett, University of Kentucky
Back in Circulation Again 2010
October 1, 2010
2. Circulation: Not for the Timid
What do we do?
An overview of current practice
What is our environment?
Academic libraries today
What do our users want and expect?
Perceptions and expectations
What can and should we be doing?
Ideas and suggestions for improvement
3. Five Core Services
Circulation of materials
Shelving and stacks maintenance
Renewals and billing
Print and electronic reserves
Entry and exit control
Back in Circulation Again 2010
4. Emptying the Litter Pan
Circulation:
The catch-all department
What does your department
do that no one else
wants to?
Back in Circulation Again 2010
5. Emptying the Litter Pan
off-site storage retrieval
study carrel and locker checkouts
opening and closing the building
maintenance and custodial
requests
security problems
verification of user credentials
Back in Circulation Again 2010
6. Emptying the Litter Pan
directional questions
building tours
reference questions during hours
when the reference desk is closed
interlibrary loan/document delivery
support
equipment (printers, copiers, phones)
problems
lost and found
Back in Circulation Again 2010
7. What’s in a Name?
Access Services
Borrower Services
Collection Services
Resource Support Services
Back in Circulation Again 2010
8. Trends in Access Services
New services
Consolidation of service desks
Increased automation
Back in Circulation Again 2010
9. The Academic Environment
Circulation statistics
continue to decline
Economic pressures –
need to provide
evidence of value
Ever greater emphasis
on technology
Back in Circulation Again 2010
10. Patron Perceptions
Everyone is a
librarian
The nearest
desk should
have what I
need – RIGHT
NOW
Back in Circulation Again 2010
11. Perceptions from Colleagues
No professional skills
needed
Work is mechanical in
nature
Not “real” library
work
Negative interactions
with patrons
Back in Circulation Again 2010
12. Our Self-Perception
Good organization
Detail oriented
People-oriented/team players
Good management skills
Understanding of how entire library system
works
Familiarity with community
Ability to think on your feet
Back in Circulation Again 2010
13. Perceptions of Libraries
If you could
provide one
piece of
advice to your
library, what
would it be?
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14. Suggestions…
“E-mail reminders warning when books are
due”
“They need to get their attitudes checked,
and be friendly to people”
“Don’t make the shelves so high”
“Get rid of the ‘no food and drinks’ policy”
“Hire friendly people”
Back in Circulation Again 2010
15. More suggestions…
“Fees are too expensive – I feel that
universities as a whole take advantage of
students who are already on a limited
income”
“Be more helpful to students and to the
locals who are not college students.
Sometimes people are not very helpful to
the locals in the area”
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16. Customer/User Service
Extend hours of operation
Reexamine the “rules” and fines/fees
associated with using library materials
Offer the ability to reserve materials online
Make renewals easier
Offer longer lending periods for materials
Eliminate the fees for photocopies
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17. Undergraduate Expectations
24/7 access to the
building
Quiet and group study
space
Clear guidelines on how
to use the library
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18. Grad Student Expectations
Extended or no due
dates for materials
Unlimited use of study
rooms
Same-day delivery of
materials from storage
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19. Circulation Challenges
Little or no respect from our
colleagues/parent institution
Gradually being absorbed into an “access
services” model
Ever decreasing circulation statistics and
gate counts
Varying expectations depending on user
group
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20. “The Heart of the Campus”
“A university is just a group of buildings
gathered around a library.”
- Shelby Foote
“The demonstration of value is not about
looking valuable; it’s about being
valuable.”
- Value of Academic Libraries study
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24. Policies
Cover materials circulation, building access,
patron behavior
Some policies are specific for different
groups of users
Policies must be clearly communicated on
webpage, etc.
Policies must be applied fairly
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26. Enforcing Policies Fairly
Policies are in writing and transparent
Circulation staff know when they can make
exceptions and when to refer the issue
Exceptions are applied judiciously
Policies are always under review
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27. The 5 W’s of Effective Training
WHO: All staff, but esp. student workers
WHAT: Basics, the library, who to ask
WHEN: Early and ongoing
WHERE: At orientation, on the desk
WHY: We are the first point of contact!
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28. UK Training Overview
Tour of department and library
Mandatory confidentiality and sexual
harassment training
LCCN training
Checklist of basic skills
Weekly e-mails from student supervisor
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29. Online Training
Use BlackBoard course management
system
Instruction modules
FAQs
Quizzes
E-mails from supervisors
Chat board for students
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31. The Importance of Statistics
It’s ESSENTIAL to document what we do!
Tool for planning workflow
Documentation of qualitative observations
Support for explaining your budget needs
Tool for planning
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32. Count Everything
Gate counts, # of items circulated
Head counts of users in building
No. and type of questions
No. of damaged items processed
No. of hours spent on specific tasks
No. of security incidents & when
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36. Top Priority Tasks - Students must do
Working desk
Checking out material
Answering directional & basic reference questions
General problem-solving
Recording gate counts
Checking study rooms
Erasing pencil marks in books for Preservation
Helping patrons with printers, copiers & DART machines
Checking book drop
Special projects for Dean's Office
Check-in
Sorting
Shelving
Second Priority Tasks
Shelfreading
Searching for C/R & recalls
Pulling books for Reserves
Filling in at AV Desk
Third Priority Tasks
Dusting shelves
Shifting
Maintaining bulletin boards
Special projects Back in Circulation Again 2010
37. Advocacy for Circulation
Attend campus-wide meetings
Present at new faculty orientations
Stay on top of the literature
Support real cross-training
Back in Circulation Again 2010
38. Thank you!
Jen Bartlett
University of Kentucky Libraries
jen.bartlett@uky.edu
http://www.uky.edu/Libraries
Back in Circulation Again 2010
Editor's Notes
We will be talking about 4 basic areas that affect our work at the circulation desk: What do we do? An overview of current practice What is our environment? Academic libraries today What do our users want and expect? Perceptions and expectations What can and should we be doing? Ideas and suggestions for improvement
Term not original to me – came from a 2000 article from University of Georgia – profile of their library’s circulation librarian One of her colleagues said, “if the library had a cat, circulation would empty the litter box.” Circulation is often expected to handle those duties that don’t fit well in other departments QUESTION: What does your department do that no one else wants to do? Why? Circ is usually open for the greatest number of hours Perception of the department as performing primarily technical, redundant functions Other departments’ scopes are more clearly defined
It can be difficult to group all these responsibilities with a common theme and extremely difficult to manage and train a group of staff and student workers when responsibilities are changing constantly and without warning. Increasingly, the term to describe this amalgamation of duties falls under the umbrella term of “Access Services.”
The term “access services” first started appearing in the 1980s. In 1991, the Assoc for Research Libraries came with a SPEC Kit talking about “Access services,” which was basically an administrative term referring to circulation. “Access services” was broadly defined as “physical access to library collections.” In 2005, ARL did a follow-up study to track the “access services” trend since 1995, and surveyed 77 of the 123 ARL libraries. An overwhelming majority of those libraries had a specific department with the word “circulation” or “access” in the title. From 1995 to 2005, the number of departments called just “circulation” departments decreased, from 39% to 14% - what went along with the name change was an absorption of many various access-type areas under that umbrella – increase in responsibility for periodicals, microforms, information desk, interlibrary loan “ Access services” is now more broadly defined as not only access to physical materials, but also delivery of materials ODLIS: The provision of access to a library’s resources and collections, which includes the circulation of materials (general circulation, reserves, interlibrary loan, document delivery), reshelving, stack maintenance, security and signage.
New services On-campus document delivery +100% Laptop circulation +200% E-reserves +269% Other services – users with disabilities, computer lab maintenance, copyright clearance, copy card sales, shipping & receiving Consolidation of service desks Increased automation Staff-side – notices, billing, bindery, ILL, offsite storage requests Patron-side – renewals, ILL requests, storage retrieval
What is our environment like in academic libraries right now? Report just appeared in the last month - Association of Research Libraries (2010). Value of Academic Libraries: A Comprehensive Research Review and Report. Chicago: Association of College and Research Libraries. Available at http://www.acrl.ala.org/value/ .
Everyone is a librarian The nearest desk should have what I need – NOW Interesting study from Texas A&M in 2007 analyzing the number of questions asked at the information desk closest to the front door, and how each question was answered – basically to test accuracy (74% accuracy rate) – but many were directional in nature more in-depth reference and technical questions had a lower accuracy rate technical “ many people are still coming to the library and asking questions of the first official-looking desk or person they see. As with any personal interaction, this first impression has a direct impact on how the user will perceive the library as a whole and is a critical factor in exploring quality of service issues.” Given this perception, one would think that you want to put your very BEST people at the circulation desk, but what are the perceptions of our colleagues of what we do?
However, on the other hand, SOME of our colleagues (definitely not all) think – No professional skills needed (something of a debate whether heads of circ in academic libraries should have an M.L.S.) Work is mechanical in nature Not “real” library work, i.e., cataloging, reference, etc. Relevant article from the January/February (2010) American Libraries. Toccara Porter writes that, in her library, “circulation workers and the circulation desk may as well have gone by the moniker ‘dummy worker’ or ‘dummy desk.’…there were clear boundaries set between circulation and reference, both stated in the job handbook and observed tacitly. Circulation workers were not to provide assistance to patrons unless questions were directional in nature or related to a circulation-oriented function like a basic library catalog search…yet reference staff could freely roam around the circulation desk performing that department’s duties, whether circulation staff were present or not, without reproach.”
OCLC in 2005 issued a report titled “Perceptions of libraries and information resources” In that year, they collected over 3,300 responses from information consumers in Australia, Canada, India, Singapore, the United Kingdom and the United States, covering use of all kinds of libraries Library use Awareness and use of library electronic resources The Internet search engine, the library and the librarian Free vs. for-fee information The "Library" brand QUESTION POSED: If you could provide one piece of advice to your library, what would it be?
Here are some representative suggestions for improvement in the areas most relevant to circulation and front-line public service
16% of total respondents to the survey provided advice related to service 6% advised libraries to increase their promotion and advertising 4 % of total respondents suggested that libraries increase access to the collections, both physically for the disabled and virtually to allow easier remote access
Policies: Clear, effective policies geared toward the most access for the greatest number of people, fairly applied Training: Maintaining an efficient, knowledgeable, professional staff who can communicate policies and sol
In order to meet the ever-changing, ever-increasing expectations of our faculty and students, we need to concentrate on three basic tools Policies: Clear, effective policies geared toward the most access for the greatest number of people, fairly applied
Policies: Clear, effective policies geared toward the most access for the greatest number of people, fairly applied Training: Maintaining an efficient, knowledgeable, professional staff who can communicate policies and sol
Policies: Clear, effective policies geared toward the most access for the greatest number of people, fairly applied Training: Maintaining an efficient, knowledgeable, professional staff who can communicate policies and sol Statistics: Keeping track of key statistics at point of patron need, and constantly comparing and assessing these statistics for possible improvement
Examples - Food and drink policy Increased training resulted in greater enforcement of the policy Looked at statistics – higher instances of policy noncompliance, more staff spent enforcing this policy, higher instances of complaints from patrons – result: relaxed food and drink policy
Policies -- The Constant Balancing Act Our focus – the removal of deterrents to library use for the maximum number of users An “anything goes” approach vs. rigid policies strictly enforced Situations – what would you do? A patron loses a book and wants the fine forgiven. A faculty member’s book was recalled and she refuses to return it, stating that it is important to her research. She suggests that the library purchase another copy. A graduate student has taken a library book to Guatemala with her for the summer and the book is recalled by another student. The first student says he can’t get to a post office to return the book.
Enforcing Policies “Fairly” Policies are in writing and transparent Circulation staff know when they can make exceptions and when to refer the issue Exceptions are applied judiciously Policies are always under review
WHO: all staff, student workers WHAT: the basics of circ WHEN: Early and ongoing – constant repetition WHERE: At orientation, at the desk WHY: Reference triage - shoot for ONE referral Better, more specific signage Targeted handouts
Blackboard as a student training and updating tool Technology training Additional benefit of using Blackboard is that students have to become familiar with Bb
Example of the “Who Wants to be a Millionaire” game Freely available at http://www.superteachertools.com/millionaire/ Next, statistics
Can use a simple Excel spreadsheet to input data UK uses LibStats Other examples: Wait times for study rooms # of times network cables are checked out when wireless access is down
Example is from a typical Monday, from 2:00pm-11:00pm
Student Hrs/Wk Available (Average) Student Hrs/Wk Needed (Average) Difference (hours staff must cover/wk) Scenarios: full funding, 5% cut, 10% cut Top Priority Tasks - Students must do regardless of budget At full funding, students can do all three levels At 5% cut, students can still do top and 2 nd priority tasks At 10% cut, students can only do top priority tasks