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MANAGING BEHAVIOUR IN
NETWORKED LEARNING
ENVIRONMENTS
Lessons from the Classroom 2.0 project
Jonathan Bishop
Centre for Research into
Online Communities and E-
Learning Systems
CLASSROOM 2.0 AIMS
DCOT Project (Wales)
• Persuasive
• Encourage the development of bilingual
education and training materials relevant to Wales.
• Adaptive
• Develop flexible modes of provision tailored to the
needs of the individual learner.
• Sociable
• Strengthen distance learning and use ICT to move
away from rigid timetables and classroom-based
teaching.
• Sustainable
• Encourage the development of essential ICT skills
through local communities.
Classi 2.0 (Italy)
• Persuasive
• To implement innovative teaching and learning
methods.
• Adaptive
• Support personalisation of the learning process.
• Sociable
• To re-organise school space and time-
management.
• Sustainable
• Develop close relationships with the local
environment (schools, companies, associations,
parents and families, and so on).
CONCEPTUAL FRAMEWORKS
• The PASS Approach (Persuasive, Adaptive, Sociable, Sustainable)
• The MAPEL Approach (Mediating Artefacts for Persuasive E-Learning)
• The Star Lifecycle (Consulting, Content, Technology, Services, Support)
• The OCD5 Approach (Technology, Policy, Stratum, Purpose, Subject)
THE OCD5 APPROACH
• Five Factor Online Community Development Model
• Know Your Policies
• Know Your Purpose
• Know Your Subject Matter
• Know Your Stratum
• Know Your Technology
BEHAVIOURAL PROBLEMS IN
NETWORKED LEARNING
ENVIRONMENTS
Lurking
Peripheral Participation?
Voyeurism?
Free riders? "Lurking is the
looking at or reading of
online messages without
responding and followed
quickly by vanishing."
Flaming
Posting offensive messages?
Heated debate?
Strong arguments? "Flaming is
the posting of abusive,
rude, angry or derogatory
messages online."
Defriending
Defriending in the
Removing, blocking or
deleting of someone from
one's buddy list, list of
followers or likes, etc.
THE 4 TYPES OF POSTER
• Haters
• Snerts, E-Vengers, Iconoclasts
• Lolcows
• Chatroom Bobs, Big Men, Rippers
• Bzzzters
• Flirts, MHBFY Jennies, Wizards
• Eyeballs
• Lurkers, Elders, Trolls
CARDIFF MET'S EXEMPLARY POLICY
FRAMEWORK
Behavioural
Harassment and Bullying Policy
Student Disciplinary Policy
Communications Policy
Supportive
Guidance for Part-time students
Fitness to Study Policy
Support Worker Guidance
Admissions Policy
Equality
Disability Disclosure Policy
Protection of Vulnerable Adults
Equal Opportunities Policy
Strategic Equality Plan
MANAGING HATERS
Behavioural
"Wherever possible, every effort will
be made to resolve the situation on
an informal basis, in the first instance,
within 10 working days.
Any member of staff or student who
believes that they have been
subjected to harassment and/or
bullying should if they feel able to do
so make it clear to the perpetrator
that they object to the behaviour,
that the behaviour is unwanted and is
offensive to them."
- Harassment and Bullying Policy
Supportive
"Cardiff Metropolitan University's
admissions policy, seeks to accept all
people who would benefit from
higher education. Applications are
considered on their individual merits,
and will take into account a wide
range of formal qualifications as well
as any relevant work experience.
Cardiff Metropolitan University values
diversity and encourages a wider
student population by welcoming
applications from all those interested
in higher education. We welcome
applications from all racial and social
groups and those that have special
needs or disabilities. "
- Admissions Policy
Equality
"Cardiff Metropolitan University will
develop and endeavour to maintain
structures, practices and procedures
that have the effect of treating
people on the basis of their ability
and potential."
- Equal Opportunities Policy
MANAGING BZZZTERS
Behavioural
"Gaining or attempting to gain
unauthorised access, misuse of
confidential information, corrupting or
destroying data, violating privacy,
disrupting the work of others or
carrying out activities which
deliberately denies, restricts or
reduces service. This includes IT
systems and resources that are
internal to Cardiff Metropolitan
University and also external systems
on Internet. "
- Electronic Communications Policy
Supportive
"Support workers provide one-to-one
assistance to ensure you are not
placed at a disadvantage as a result
of your disability. They can fulfil a
number of roles which include: Note
Taker – takes notes for you in lectures;
Personal Assistant – assists you in the
library, scans your work etc;
Befriender – provides support around
campus, social support; Technical
Support Worker – assists with lab, art
or practical work; Scribe or Reader –
support during exams and
assessments"
- Using a Support Worker Guidance
Equality
"The university will… recognise that
different people have different
needs, multiple identities and multiple
needs and make reasonable
adjustments for them in the
organisation and provision of services"
- Strategic Equality Plan
MANAGING LOLCOWS
Behavioural
"Every effort should be made to
resolve the issues at a local level as
quickly as possible when acts of
student misconduct are of a minor
nature, for example: a lecturer
speaking to the student(s) about
disruptive behaviour in a lecture; or a
letter advising of the possible
consequences of continued
misbehaviour; or a meeting between
interested parties. "
- Student Disciplinary Policy
Supportive
"Wherever possible, such concerns
about their physical or mental well
being should primarily be considered
from a supportive perspective, rather
than a disciplinary one. The
Procedure should be used sensitively
to minimise the risk of causing
additional stress to the student. "
- Student Fitness to Practice
Procedure
Equality
"In the case of a vulnerable adult
reporting apparent abuse, listen
carefully to him/her, using the
adjacent guidelines:
i) Take accurate notes of:
- dates
- times
- facts
- observations
- Date and names of those present at
the meeting must also be recorded."
-Protection of Vulnerable Adults
Policy
MANAGING EYEBALLS
Behavioural
"A member of staff or student who
considers that they have been
harassed and/or bullied, received a
complaint of alleged harassment or
bullying or witnessed harassment
and/or bullying may wish to seek
counselling, support and/or advice
before deciding how to proceed. In
such circumstances, members of staff
should contact either Human
Resources and/or their trade union
representative and students should
contact, Student Services and/or their
student union representative."
- Harassment and Bullying Policy
Supportive
"Suspension can only be granted in
exceptional circumstances and some
form of evidence would be required
to substantiate the application. For
example, the problem may be
caused by health or family
circumstances. You normally need to
be able to show that the problem is
likely to be resolved within the period
of suspension (maximum period 1
year), and normal part-time study will
resume."
- Part-time student guidance
Equality
"You will have had the opportunity to
disclose your disability on the UCAS
form. If for whatever reason
you chose not to - maybe because
you felt you would be discriminated
against, that is your right.
However, you may find that upon
commencing your studies, it is in your
interests to disclose.
Hopefully UWIC has a culture that
makes you feel comfortable about
disclosing. "
- Disability Disclosure Policy
FURTHER READING
Websites
• Digital Classroom of Tomorrow Project - http://www.dcot.org.uk
• The Emotivate Project - http://www.emotivate.org.uk
• The Free Digital Project - http://www.dcot.org.uk
• The Trolling Academy - http://www.trollingacademy.org
Books
• Didactic Strategies and Technologies for Education: Incorporating
Advancements, IG Global.
• Gamification for Human Factors Integration: Social, Educational and
Psychological Issues, IGI Global.
• Examining the Concepts, Issues and Implications of Internet Trolling, IGI Global

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Managing behaviour in networked learning environments: Lessons from the Classroom 2.0 project

  • 1. MANAGING BEHAVIOUR IN NETWORKED LEARNING ENVIRONMENTS Lessons from the Classroom 2.0 project Jonathan Bishop Centre for Research into Online Communities and E- Learning Systems
  • 2. CLASSROOM 2.0 AIMS DCOT Project (Wales) • Persuasive • Encourage the development of bilingual education and training materials relevant to Wales. • Adaptive • Develop flexible modes of provision tailored to the needs of the individual learner. • Sociable • Strengthen distance learning and use ICT to move away from rigid timetables and classroom-based teaching. • Sustainable • Encourage the development of essential ICT skills through local communities. Classi 2.0 (Italy) • Persuasive • To implement innovative teaching and learning methods. • Adaptive • Support personalisation of the learning process. • Sociable • To re-organise school space and time- management. • Sustainable • Develop close relationships with the local environment (schools, companies, associations, parents and families, and so on).
  • 3. CONCEPTUAL FRAMEWORKS • The PASS Approach (Persuasive, Adaptive, Sociable, Sustainable) • The MAPEL Approach (Mediating Artefacts for Persuasive E-Learning) • The Star Lifecycle (Consulting, Content, Technology, Services, Support) • The OCD5 Approach (Technology, Policy, Stratum, Purpose, Subject)
  • 4. THE OCD5 APPROACH • Five Factor Online Community Development Model • Know Your Policies • Know Your Purpose • Know Your Subject Matter • Know Your Stratum • Know Your Technology
  • 5. BEHAVIOURAL PROBLEMS IN NETWORKED LEARNING ENVIRONMENTS Lurking Peripheral Participation? Voyeurism? Free riders? "Lurking is the looking at or reading of online messages without responding and followed quickly by vanishing." Flaming Posting offensive messages? Heated debate? Strong arguments? "Flaming is the posting of abusive, rude, angry or derogatory messages online." Defriending Defriending in the Removing, blocking or deleting of someone from one's buddy list, list of followers or likes, etc.
  • 6. THE 4 TYPES OF POSTER • Haters • Snerts, E-Vengers, Iconoclasts • Lolcows • Chatroom Bobs, Big Men, Rippers • Bzzzters • Flirts, MHBFY Jennies, Wizards • Eyeballs • Lurkers, Elders, Trolls
  • 7. CARDIFF MET'S EXEMPLARY POLICY FRAMEWORK Behavioural Harassment and Bullying Policy Student Disciplinary Policy Communications Policy Supportive Guidance for Part-time students Fitness to Study Policy Support Worker Guidance Admissions Policy Equality Disability Disclosure Policy Protection of Vulnerable Adults Equal Opportunities Policy Strategic Equality Plan
  • 8. MANAGING HATERS Behavioural "Wherever possible, every effort will be made to resolve the situation on an informal basis, in the first instance, within 10 working days. Any member of staff or student who believes that they have been subjected to harassment and/or bullying should if they feel able to do so make it clear to the perpetrator that they object to the behaviour, that the behaviour is unwanted and is offensive to them." - Harassment and Bullying Policy Supportive "Cardiff Metropolitan University's admissions policy, seeks to accept all people who would benefit from higher education. Applications are considered on their individual merits, and will take into account a wide range of formal qualifications as well as any relevant work experience. Cardiff Metropolitan University values diversity and encourages a wider student population by welcoming applications from all those interested in higher education. We welcome applications from all racial and social groups and those that have special needs or disabilities. " - Admissions Policy Equality "Cardiff Metropolitan University will develop and endeavour to maintain structures, practices and procedures that have the effect of treating people on the basis of their ability and potential." - Equal Opportunities Policy
  • 9. MANAGING BZZZTERS Behavioural "Gaining or attempting to gain unauthorised access, misuse of confidential information, corrupting or destroying data, violating privacy, disrupting the work of others or carrying out activities which deliberately denies, restricts or reduces service. This includes IT systems and resources that are internal to Cardiff Metropolitan University and also external systems on Internet. " - Electronic Communications Policy Supportive "Support workers provide one-to-one assistance to ensure you are not placed at a disadvantage as a result of your disability. They can fulfil a number of roles which include: Note Taker – takes notes for you in lectures; Personal Assistant – assists you in the library, scans your work etc; Befriender – provides support around campus, social support; Technical Support Worker – assists with lab, art or practical work; Scribe or Reader – support during exams and assessments" - Using a Support Worker Guidance Equality "The university will… recognise that different people have different needs, multiple identities and multiple needs and make reasonable adjustments for them in the organisation and provision of services" - Strategic Equality Plan
  • 10. MANAGING LOLCOWS Behavioural "Every effort should be made to resolve the issues at a local level as quickly as possible when acts of student misconduct are of a minor nature, for example: a lecturer speaking to the student(s) about disruptive behaviour in a lecture; or a letter advising of the possible consequences of continued misbehaviour; or a meeting between interested parties. " - Student Disciplinary Policy Supportive "Wherever possible, such concerns about their physical or mental well being should primarily be considered from a supportive perspective, rather than a disciplinary one. The Procedure should be used sensitively to minimise the risk of causing additional stress to the student. " - Student Fitness to Practice Procedure Equality "In the case of a vulnerable adult reporting apparent abuse, listen carefully to him/her, using the adjacent guidelines: i) Take accurate notes of: - dates - times - facts - observations - Date and names of those present at the meeting must also be recorded." -Protection of Vulnerable Adults Policy
  • 11. MANAGING EYEBALLS Behavioural "A member of staff or student who considers that they have been harassed and/or bullied, received a complaint of alleged harassment or bullying or witnessed harassment and/or bullying may wish to seek counselling, support and/or advice before deciding how to proceed. In such circumstances, members of staff should contact either Human Resources and/or their trade union representative and students should contact, Student Services and/or their student union representative." - Harassment and Bullying Policy Supportive "Suspension can only be granted in exceptional circumstances and some form of evidence would be required to substantiate the application. For example, the problem may be caused by health or family circumstances. You normally need to be able to show that the problem is likely to be resolved within the period of suspension (maximum period 1 year), and normal part-time study will resume." - Part-time student guidance Equality "You will have had the opportunity to disclose your disability on the UCAS form. If for whatever reason you chose not to - maybe because you felt you would be discriminated against, that is your right. However, you may find that upon commencing your studies, it is in your interests to disclose. Hopefully UWIC has a culture that makes you feel comfortable about disclosing. " - Disability Disclosure Policy
  • 12. FURTHER READING Websites • Digital Classroom of Tomorrow Project - http://www.dcot.org.uk • The Emotivate Project - http://www.emotivate.org.uk • The Free Digital Project - http://www.dcot.org.uk • The Trolling Academy - http://www.trollingacademy.org Books • Didactic Strategies and Technologies for Education: Incorporating Advancements, IG Global. • Gamification for Human Factors Integration: Social, Educational and Psychological Issues, IGI Global. • Examining the Concepts, Issues and Implications of Internet Trolling, IGI Global