Speech to the enhancing student engagement through online communities conference at Cardiff Metropolitan University (Cardiff Met), formerly the University of Wales Institute Cardiff (UWIC).

1. MANAGING BEHAVIOUR
IN NETWORKED
LEARNING
ENVIRONMENTS
Lessons from the Classroom 2.0 project

2. CLASSROOM 2.0 AIMS
DCOT Project (Wales)
• Persuasive
• Encourage the development of bilingual
education and training materials relevant to Wales.
• Adaptive
• Develop flexible modes of provision tailored to the
needs of the individual learner.
• Sociable
• Strengthen distance learning and use ICT to move
away from rigid timetables and classroom-based
teaching.
• Sustainable
• Encourage the development of essential ICT skills
through local communities.
Classi 2.0 (Italy)
• Persuasive
• To implement innovative teaching and learning
methods.
• Adaptive
• Support personalisation of the learning process.
• Sociable
• To re-organise school space and time-
management.
• Sustainable
• Develop close relationships with the local
environment (schools, companies, associations,
parents and families, and so on).

3. CONCEPTUAL FRAMEWORKS
• The PASS Approach (Persuasive, Adaptive, Sociable, Sustainable)
• The MAPEL Approach (Mediating Artefacts for Persuasive E-Learning)
• The Star Lifecycle (Consulting, Content, Technology, Services, Support)
• The OCD5 Approach (Technology, Policy, Stratum, Purpose, Subject)

4. THE OCD5 APPROACH
• Five Factor Online Community Development Model
• Know Your Policies
• Know Your Purpose
• Know Your Subject Matter
• Know Your Stratum
• Know Your Technology

5. BEHAVIOURAL PROBLEMS IN
NETWORKED LEARNING
ENVIRONMENTS
Lurking
Peripheral Participation?
Voyeurism?
Free riders? "Lurking is the
looking at or reading of
online messages without
responding and followed
quickly by vanishing."
Flaming
Posting offensive messages?
Heated debate?
Strong arguments? "Flaming is
the posting of abusive,
rude, angry or derogatory
messages online."
Defriending
Defriending in the
Removing, blocking or
deleting of someone from
one's buddy list, list of
followers or likes, etc.

6. THE 4 TYPES OF POSTER
• Haters
• Snerts, E-Vengers, Iconoclasts
• Lolcows
• Chatroom Bobs, Big Men, Rippers
• Bzzzters
• Flirts, MHBFY Jennies, Wizards
• Eyeballs
• Lurkers, Elders, Trolls

7. CARDIFF MET'S EXEMPLARY POLICY
FRAMEWORK
Behavioural
Harassment and Bullying Policy
Student Disciplinary Policy
Communications Policy
Supportive
Guidance for Part-time students
Fitness to Study Policy
Support Worker Guidance
Admissions Policy
Equality
Disability Disclosure Policy
Protection of Vulnerable Adults
Equal Opportunities Policy
Strategic Equality Plan

8. MANAGING HATERS
Behavioural
"Wherever possible, every effort will
be made to resolve the situation on
an informal basis, in the first instance,
within 10 working days.
Any member of staff or student who
believes that they have been
subjected to harassment and/or
bullying should if they feel able to do
so make it clear to the perpetrator
that they object to the behaviour,
that the behaviour is unwanted and is
offensive to them."
- Harassment and Bullying Policy
Supportive
"Cardiff Metropolitan University's
admissions policy, seeks to accept all
people who would benefit from
higher education. Applications are
considered on their individual merits,
and will take into account a wide
range of formal qualifications as well
as any relevant work experience.
Cardiff Metropolitan University values
diversity and encourages a wider
student population by welcoming
applications from all those interested
in higher education. We welcome
applications from all racial and social
groups and those that have special
needs or disabilities. "
- Admissions Policy
Equality
"Cardiff Metropolitan University will
develop and endeavour to maintain
structures, practices and procedures
that have the effect of treating
people on the basis of their ability
and potential."
- Equal Opportunities Policy

9. MANAGING BZZZTERS
Behavioural
"Gaining or attempting to gain
unauthorised access, misuse of
confidential information, corrupting or
destroying data, violating privacy,
disrupting the work of others or
carrying out activities which
deliberately denies, restricts or
reduces service. This includes IT
systems and resources that are
internal to Cardiff Metropolitan
University and also external systems
on Internet. "
- Electronic Communications Policy
Supportive
"Support workers provide one-to-one
assistance to ensure you are not
placed at a disadvantage as a result
of your disability. They can fulfil a
number of roles which include: Note
Taker – takes notes for you in lectures;
Personal Assistant – assists you in the
library, scans your work etc;
Befriender – provides support around
campus, social support; Technical
Support Worker – assists with lab, art
or practical work; Scribe or Reader –
support during exams and
assessments"
- Using a Support Worker Guidance
Equality
"The university will… recognise that
different people have different
needs, multiple identities and multiple
needs and make reasonable
adjustments for them in the
organisation and provision of services"
- Strategic Equality Plan

10. MANAGING LOLCOWS
Behavioural
"Every effort should be made to
resolve the issues at a local level as
quickly as possible when acts of
student misconduct are of a minor
nature, for example: a lecturer
speaking to the student(s) about
disruptive behaviour in a lecture; or a
letter advising of the possible
consequences of continued
misbehaviour; or a meeting between
interested parties. "
- Student Disciplinary Policy
Supportive
"Wherever possible, such concerns
about their physical or mental well
being should primarily be considered
from a supportive perspective, rather
than a disciplinary one. The
Procedure should be used sensitively
to minimise the risk of causing
additional stress to the student. "
- Student Fitness to Practice
Procedure
Equality
"In the case of a vulnerable adult
reporting apparent abuse, listen
carefully to him/her, using the
adjacent guidelines:
i) Take accurate notes of:
- dates
- times
- facts
- observations
- Date and names of those present at
the meeting must also be recorded."
-Protection of Vulnerable Adults
Policy

11. MANAGING EYEBALLS
Behavioural
"A member of staff or student who
considers that they have been
harassed and/or bullied, received a
complaint of alleged harassment or
bullying or witnessed harassment
and/or bullying may wish to seek
counselling, support and/or advice
before deciding how to proceed. In
such circumstances, members of staff
should contact either Human
Resources and/or their trade union
representative and students should
contact, Student Services and/or their
student union representative."
- Harassment and Bullying Policy
Supportive
"Suspension can only be granted in
exceptional circumstances and some
form of evidence would be required
to substantiate the application. For
example, the problem may be
caused by health or family
circumstances. You normally need to
be able to show that the problem is
likely to be resolved within the period
of suspension (maximum period 1
year), and normal part-time study will
resume."
- Part-time student guidance
Equality
"You will have had the opportunity to
disclose your disability on the UCAS
form. If for whatever reason
you chose not to - maybe because
you felt you would be discriminated
against, that is your right.
However, you may find that upon
commencing your studies, it is in your
interests to disclose.
Hopefully UWIC has a culture that
makes you feel comfortable about
disclosing. "
- Disability Disclosure Policy