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Managing an Inbound
Campaign
Rebecca Steinberg Herson
VP Marketing (via The Lean Marketer)
May 6, 2015
#HUGTelAviv
OpenLegacy & Inbound
Overview
 Set it Up
 Execute
 Measure & Improve
Set Up Phase
Overview: The Funnel
source: Innovative Marketing Resources, LLC
Top of Funnel
TOFU
Middle of Funnel
MOFU
Bottom of Funnel
BOFU
Who Goes Down the Funnel? (Buyer Persona)
 Ask yourself: Who is our ideal customer?
 Company type/size, Job title, Gender
 Business Goals, Personal Goals
 Challenges
 Perceptions
 Common Objections
 Where do They Hang Out? (digital, events,
publications, etc.)
Sample Buyer Persona
Source: Juny Lee, EVP Weber Shandwick
Brainstorming Mode – Identifying Triggers
 What are the key triggers for our audience?
 Pressure from executives and line of business (LOB)
managers to provide new functions and features quickly
 Mobile workforce needs to access Legacy, IBM i or AS/400
or Mainframe systems
 New, innovative applications or software need to be
integrated with Legacy, AS/400, IBM i or Mainframe systems
Business Goals
 What business goals are associated with those triggers?
 Deliver quick wins as a part of the overall
Legacy migration plans
 Leverage Legacy/enterprise applications
for mobilizing a business
 Integrate: bridge between Legacy systems
and innovative new (e.g. cloud) solutions
Content Brainstorm
 What are prospects searching for?
 For each business goal, brainstorm about 8-12
questions prospects might ask themselves or their
peers
3Business Goals
12Questions
x 36= Blog Post Titles
Premium Content Pieces
3
Execution Phase
Write, write, write!
Driving Conversion
 CTAs on every blog post
 On the bottom:
 On the sidebar:
Premium Content
 Each gated, premium content piece relates back to
one of our defined business goals of our persona:
 14 Essential Elements of Legacy Modernization
 5 Legacy Mobilization Projects to Consider in 2015
 Secrets to Bridging Legacy and Innovation (to be published shortly)
 Each blog post relates to one of these themes, and
drives traffic to the relevant White Paper
Middle of Funnel Offer – Case Studies
Middle of Funnel Offer – Case Studies
Use SEO Keywords In Content
 Use relevant keywords in the title, URL, throughout
the post
 Link from keywords
 Useful tools
 Hubspot Keyword Tool
 Google Adwords Keyword Planner
 SEMRush
 Moz
Social Media
 Identify relevant LinkedIn Groups
 Hashtags
 Check what your influencers are using
 Look up tags on http://hashtagify.me/
 Check that the tags are actually relevant on twitter
 Influencers on Twitter, LinkedIn
 Seek out other relevant locations (Reddit, Niche
publications, etc.)
 Post questions, curate content, don’t just spam your
messages
Measure & Improve
Measurement
Visits are nice Leads are nicer
Social Metrics
21
Difficultytoobtain
Value
# oftweets/posts
Mentions
Retweets/Shares
Clickthroughs
Registration
# Deals
Revenueper
$Invested
25
8
5
5
5
4
4
4
3
3
0 5 10 15 20 25 300 15 30
275
280
89
42
25
237
67
65
249
128
0 50 100 150 200 250 300
Leads vs. Traffic
Traffic from Post
Leads from Post
Blog Post J
Blog Post I
Blog Post H
Blog Post G
Blog Post F
Blog Post E
Blog Post D
Blog Post C
Blog Post B
Blog Post A
0 0
4
20
Results from Media Placements
8,300
3,000
300 210
Inc.com themarker.com Niche IT Publication 2 Niche IT Publication 1
31
55
39
221
Public Relations Activity Led by Blonde 2.0
Readers per Month (in thousands)
Visits to OpenLegacy from Referrer
Leads from Referrer
Inc.com Themarker.com Niche IT Pub 1 Niche IT Pub 2
Next Steps
 Track each lead in the opportunity pipeline
(Salesforce)
 Review what’s working & do more
 Find what’s not working & improve
 Generate new topics for next blog posts based on
what’s working
Questions?

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HUG Tel Aviv - Managing an Inbound Campaign

  • 1. Managing an Inbound Campaign Rebecca Steinberg Herson VP Marketing (via The Lean Marketer) May 6, 2015 #HUGTelAviv
  • 3. Overview  Set it Up  Execute  Measure & Improve
  • 5. Overview: The Funnel source: Innovative Marketing Resources, LLC Top of Funnel TOFU Middle of Funnel MOFU Bottom of Funnel BOFU
  • 6. Who Goes Down the Funnel? (Buyer Persona)  Ask yourself: Who is our ideal customer?  Company type/size, Job title, Gender  Business Goals, Personal Goals  Challenges  Perceptions  Common Objections  Where do They Hang Out? (digital, events, publications, etc.)
  • 7. Sample Buyer Persona Source: Juny Lee, EVP Weber Shandwick
  • 8. Brainstorming Mode – Identifying Triggers  What are the key triggers for our audience?  Pressure from executives and line of business (LOB) managers to provide new functions and features quickly  Mobile workforce needs to access Legacy, IBM i or AS/400 or Mainframe systems  New, innovative applications or software need to be integrated with Legacy, AS/400, IBM i or Mainframe systems
  • 9. Business Goals  What business goals are associated with those triggers?  Deliver quick wins as a part of the overall Legacy migration plans  Leverage Legacy/enterprise applications for mobilizing a business  Integrate: bridge between Legacy systems and innovative new (e.g. cloud) solutions
  • 10. Content Brainstorm  What are prospects searching for?  For each business goal, brainstorm about 8-12 questions prospects might ask themselves or their peers 3Business Goals 12Questions x 36= Blog Post Titles Premium Content Pieces 3
  • 13. Driving Conversion  CTAs on every blog post  On the bottom:  On the sidebar:
  • 14. Premium Content  Each gated, premium content piece relates back to one of our defined business goals of our persona:  14 Essential Elements of Legacy Modernization  5 Legacy Mobilization Projects to Consider in 2015  Secrets to Bridging Legacy and Innovation (to be published shortly)  Each blog post relates to one of these themes, and drives traffic to the relevant White Paper
  • 15. Middle of Funnel Offer – Case Studies
  • 16. Middle of Funnel Offer – Case Studies
  • 17. Use SEO Keywords In Content  Use relevant keywords in the title, URL, throughout the post  Link from keywords  Useful tools  Hubspot Keyword Tool  Google Adwords Keyword Planner  SEMRush  Moz
  • 18. Social Media  Identify relevant LinkedIn Groups  Hashtags  Check what your influencers are using  Look up tags on http://hashtagify.me/  Check that the tags are actually relevant on twitter  Influencers on Twitter, LinkedIn  Seek out other relevant locations (Reddit, Niche publications, etc.)  Post questions, curate content, don’t just spam your messages
  • 20. Measurement Visits are nice Leads are nicer
  • 22. 25 8 5 5 5 4 4 4 3 3 0 5 10 15 20 25 300 15 30 275 280 89 42 25 237 67 65 249 128 0 50 100 150 200 250 300 Leads vs. Traffic Traffic from Post Leads from Post Blog Post J Blog Post I Blog Post H Blog Post G Blog Post F Blog Post E Blog Post D Blog Post C Blog Post B Blog Post A
  • 23. 0 0 4 20 Results from Media Placements 8,300 3,000 300 210 Inc.com themarker.com Niche IT Publication 2 Niche IT Publication 1 31 55 39 221 Public Relations Activity Led by Blonde 2.0 Readers per Month (in thousands) Visits to OpenLegacy from Referrer Leads from Referrer Inc.com Themarker.com Niche IT Pub 1 Niche IT Pub 2
  • 24. Next Steps  Track each lead in the opportunity pipeline (Salesforce)  Review what’s working & do more  Find what’s not working & improve  Generate new topics for next blog posts based on what’s working

Editor's Notes

  1. In the case of OpenLegacy we have 2-3 main personas: Enterprise CIO Developers Also: Partners (which overlap in goals etc. w/ the other 2) When I got to OpenLegacy, the firm they were working with was focusing almost exclusively on the developer persona; I realized that since the company wanted to sign clients quickly, they needed to move more towards the enterprise CIO & partner personas.
  2. A “Marketing Trigger” is an event or set of events that cause a buyer persona to become aware of their problem or a goal they need to achieve.