A presentation made in November 2006 to a company client on how best to operate in Jamaica and the wider Caribbean region.

1. Managing Across Caribbean Cultures Framework Consulting High-Stake Interventions. Nov 9th, 2006

2. If you can see in any given situation only what everybody else can see, you can be said to be so much a representative of your culture that you are a victim of it. S.I. Hayakawa

4. 2001-2002

5. Study of intra-company Anti-Trinidadian Sentiments 2006 Study: Trinidadian Executives in Jamaica – 2006 (underway)

9. False Assumptions A Home-Country Bias

10. A Cultural Difference Exists

11. Trinidadian vs. Jamaican Workers Educational Difference Emotional Workplace Maturity Respect, Disrespect, Pride and Shame Informers and Authority

12. Educational Differences and Disempowering by Following-Through

13. Emotional Workplace Maturity -- starts with an ability to identify, name and manage one’s emotional states - being able to enter emotional states and recognize them in others

14. Emotional Workplace Maturity: “ Switching Gears” seems like duplicity

15. Respect and Pecong / Informality

16. Informers and the Greater Good “ Informer Fi Dead” Loyalty to a person? Where is the greater loss?

17. Authority, Status and “All a We is One’

18. Heavy community involvement vs. Shareholders first? Cosmopolitan Assertive: – the best

19. Boardroom Challenges

20. Developing the Caribbean Manager

21. Demanding Regional Posts

22. Preparing Your Family

23. A Capacity to Self-Reflect

24. On Teaching Reception Skills to Engineers: Module 1: The Nature of Problem Solvers Concepts Learned: How the very qualities that make problem solvers successful tend to cause difficulties with interpersonal interactions.

25. Sensing the public mood Gauging key relationships Crafting communication

26. Sensing the workforce mood Hearing and making sense of “mutterings” or weak messages

27. Gauging the “space” or “mood” of a live group

29. Recommendations to Augment Reception Skills Rough Success Measure: No Further Rude Surprises Use a personal coach. Attend skill training in reception skills and giving feedback. Group and Interpersonal Create and use best-practices in communication. Workforce Appoint an Executive-level Company Spokesperson, and devise a multi-year brand strategy for the company. Public