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MANAGERIAL ROLES (CBIS)
BY: CHELDY S.ELUMBA-PABLEOMPA,LLB
INFORMATION FLOW
Environment
Other
Operating
Units
Internal
Support
Units
Subordinates
Supervisorsspokesperson
Liaison Monitor Leader
Negotiator
Resource
Allocator
Entrepreneur
Disturbance
Handler Disseminator
INFORMATIONAL
INTERPERSONAL
DECISIONAL ROLES
BY: CHELDY S.ELUMBA-
PABLEO,MPA,LLB
MNGR-ENG’NG
NETWORK
MNGR
MNGR
OPERATION
MNGR-QUALITY
CONTROL
MNGR-PLANNING
CONTROL
ADS MNGR
MNGR-PRODUCT
PLANNING
MNR-MRKTG
RESEARCH
MNGR
PROGRAMMING
DIR-BUDGET
PRESIDENT
MNGR FINANCIAL
PLANNING
VP-MARKETINGVP-FINANCE
MNGR-SYSTEM
ANALYSIS
MNGR-ACCTG
CONTROLLER
SALES MNGR PLANT
SUPERINTENDENT
VP-INFO SERVICESVP-MANUFACTURING
MNGR-PHYSICAL
DIST
DIR-PURCHASING
MNGR-INVENTORY
DATA BASE
ADMIN
ORGANIZATIONAL CHART
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMATION COMMUNICATION FLOWS
HORIZONTAL
VERTICAL
DIAGONAL
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
A MATRIX ORGANIZATION STRUCTURE
GENERAL
MANAGER
DISTRIBUTION
PERSONNEL
MANAGER OF
DISTRIBUTION
PRODUCT
DEVELOPMENT
PERSONNEL
PRODUCT
DEVELOPMENT
PERSONNEL
PRODUCT
DEVELOPMENT
PERSONNEL
MANAGER
PRODUCTION
DEVELOPMENT
MANAGER
PRODUCTION I
MANAGER
PRODUCTION III
MANAGER
PRODUCTION II
FUNCTION
PRODUCT
DISTRIBUTION
PERSONNEL
PRODUCTION
PERSONNEL
PRODUCTION
PERSONNEL
PRODUCTION
PERSONNEL
MANAGER OF
PRODUCTION
DISTRIBUTION
PERSONNEL
BY: CHELDY S.ELUMBA-
PABLEO,MPA,LLB
BOULDING’S HIERARCHY OF SYSTEMS
9. THE UNKNOWN
8. SOCIAL ORGANIZATIONS
2. CLOCKWORK SYSTEMS
3. CYBERNETIC SYSTEMS
5. GENETIC-SOIETAL SYSTEMS
4. OPEN,SELF-MAINTAIING SYSTEMS
6. ANIMAL SYSTEMS
7. HUMAN SYSTEMS
1. FRAMEWORK SYSTEM
L
I
V
I
N
G
S
Y
S
T
E
M
N
O
N
-
L
I
V
I
N
G
S
Y
S
T
E
COMPLEXITY
MUCH
LITTLE
BY: CHELDY S.ELUMBA-
PABLEO,MPA,LLB
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
A. FORMAL AUTHORITY
 Real  authority  is 
determined  by  the 
structure  of  information, 
which  in  turn  depends  on 
the  allocation  of  formal 
authority. An increase in an 
agent's  real  authority 
promotes  initiative  but 
results  in  a  loss  of  control 
for the principal.
WHAT IS FORMAL AUTHORITY
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
B. INFORMAL COMMUNICATION
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
WHAT IS AN INFORMAL COMMUNICATION
Informal communication refers to
interchange of TOOLKIT-5
information unofficially. This
communication is based on informal
relations (like friendship, membership
of the same club, the same place of
birth, etc.) and, therefore, is free from
all the organisational formalities.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
CHARACTERISTICS OF INFORMAL
COMMUNICATION
(1) Formation through Social
Relations:
This communication is born out of
social relations who mean that it is
beyond the restrictions of the
organisation. No superior-subordinate
relationship figures therein. A more
sociable superior can gather much
information through this channel
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
(2) Two types of
Information:
Through this
communication,
information about the
work and the individual
can be collected.
CHARACTERISTICS OF INFORMAL
COMMUNICATION
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
CHARACTERISTICS OF INFORMAL
COMMUNICATION
(3) Uncertain Path:
Since it is beyond the
restrictions of the
organisation, it follows no
definite channel. Like a
grapevine, it moves in a
zigzag manner.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
CHARACTERISTICS OF INFORMAL
COMMUNICATION
(4) Possibility of Rumour and
Distortion:
Responsibility for the true or
false nature of communication
does not lie on any individual
and, therefore, not much
attention is paid to its meaning
while communicating.
Consequently, the rumours keep
floating.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
CHARACTERISTICS OF INFORMAL
COMMUNICATION
(5) Quick Relay:
Informal communication
makes news spread like
wildfire. Not only this, people
start adding something of
their own which sometimes
changes the real meaning of
the communication.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMAL COMMUNICATION
(1) Fast and Effective
Communication:
Under this communication, the
messages move fast and their
effect is equally great on the
people.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMAL COMMUNICATION
(2) Free Environment:
Informal communication is done
in a free environment. Free
environment means that there
is no pressure of any office-big
or small. The reactions of the
employees can easily be
collected.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMAL COMMUNICATION
(3) Better Human Relations:
Informal communication saves
the employees from tension.
Freedom from tension helps
the establishment of better
human relations. This also
affects the formal
communication.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMAL COMMUNICATION
(4) Easy Solution of the
Difficult Problems:
There are many problems which
cannot be solved with the help
of formal communication. There
is more freedom in informal
communication which helps the
solution of difficult problems.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMAL COMMUNICATION
(5) Satisfying the Social Needs of 
the Workers:
Everybody wants good relations
with the high officers at the place of
his work. Such relations give
satisfaction to the employees and
they feel proud. But this can be
possible only with the help of the
informal communication.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMAL COMMUNICATION
(1) Unsystematic
Communication:
This communication is
absolutely unsystematic
and it is not necessary that
information reaches the
person concerned
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
INFORMAL COMMUNICATION
(2) Unreliable Information:
Most of the information
received through this
communication is
undependable and no
important decision can be
taken on its basis.
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
C. REGULATED ACTIVITY
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
Regulated Activity’ is work which
involves close and unsupervised
contact with vulnerable groups
including children, and which
cannot be undertaken by a
person who is on the Disclosure
and Barring Service's Barred
List.
WHAT IS A REGULATED ACTIVITY
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
D. WORK CONSTILATION
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
E. AD HOC DECISION PROCESS
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
F. A COMBINED OVERLAY
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
THE FIRM VIEWED AS A SYSTEM OF
RESOURCES FLOWS
Managers
objectives
Direct
personnel
information
material
machine
money
BY: CHELDY S.ELUMBA-PABLEO,MPA,LLB
THANK YOU FOR READING!
CHELDHAYE

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