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Managerial Communication
Effective communication is critical for crisis management. A crisis management plan should outline operational procedures, authorized
Managerial Communication
- 1. Nature Has GivenYou A Face, But You Have To Provide The Expressions… Be Careful Your Each Expression Will Leave An Impression On Others’ Hearts
- 2. Managerial Communication High Standardof Ethics and Etiquettes in Bad News Messages Presented By: Kelash Kumar Junaid Khan Kamran Ali Kashif Ali Mansoor
- 3. Ethics in commonlife: Ethics are norms for conduct that distinguish between acceptable and unacceptable behavior. Golden Rule “Do unto others as you would have them do unto you”
- 4. Ethics in businessmessages: All business messages demand attention to ethics and etiquette For negative messages standard of ethics and etiquettes are more important: as bad news messages involve: 01. Laws and regulations 02. Human impact 03. Emotions
- 5. 01. Laws andregulations A variety of laws and regulations dictate the delivery and content of many business messages with potentially negative content. For example: Financial Information (released by public limited company)
- 6. 02. Human impact Negativemessages can have a significant negative impact on the lives of those receiving them Even if the news is conveyed legally and conscientiously, good ethical practice demands careful approach to the situation.
- 7. 03. Emotions Emotions oftenrun high when negative messages are involved, for both the sender and the receiver. Senders need to not only manage their own emotions but also consider the emotional state of their audience.
- 8. Ethical Responsibilities: sharing badnews messages effectively require commitment from everyone in the organization. The Delivery of the negative message should not be delayed The longer you wait to deliver bad news, the harder you make it for recipients to react and respond. Work with self-control and demonstrate business etiquettes when exposed to negative situation
- 9. Conclusion: For the longterm survival of the company and its goodwill the high standards of ethics and etiquettes are very important specially when bad news are communicated, because they acutely flesh opportunities for corrective actions.
- 10. Role of Communicationin Crises Management
- 11. Crises Management: Crisis managementis a critical organizational function. It’s a process designed to prevent or lessen the damage a crisis can inflict on an organization and its stakeholders Public relations practitioners are an integral part of crisis management teams. A crisis is defined as a significant threat to operations that can have negative consequences if not handled properly. Public relations can play a critical role in preparing spokespersons for handling questions from the news media.
- 12. Communicating Crises: During Crises,Employees, their Families, the surrounding community, and the general public demand information. The Rumors can spread uncontrollably, and the news media ascend quickly, asking questions of anyone they can find Poor communication can increase victim’s trauma and damage company reputation Organizational members must devote considerable attention to media relations in a crisis
- 13. Crises Management Plan: Thekey to successful communication efforts during a crises is having a “Crises Management Plan” A crises management plan outlines: Operational Procedures Authorized Persons to Communicate Media and Technology to be used for communication Communication Tasks Communication Channels
- 14. Do’s and Don’tsWhen A Crises Hits: Х Get top management involved as soon as crises hits Don’t blame any one for any thing. Issue frequent updates, and have trained personnel available to respond questions Don’t Speculate in Public. Provide complete information packets to the media as soon as possible Don’t refuse to answer questions.
- 15. Х Tell thewhole story-openly, completely, and honesty. If you are at fault Don’t use crises to pitch products or services. Prevent conflicting statements Don’t release information that will violate any ones right to privacy Demonstrate the company’s concern by your statements and your actions. Don’t play favorites with media representation Do’s and Don’ts When A Crises Hits: Cont:
- 16. Conclusion: No organization isimmune from a crisis so all must do their best to prepare for one. Anticipation and planning are key to successful communication in a crises. Moreover spokesperson training should be given to the company’s officials to communicate actively and efficiently in pre-crises and during the crises situation.
- 17. Thank You Group WelcomesQuestions From Your Side
Editor's Notes
- #3 Respected sir and dear fellows Good afternoon , this is………………… representing my group d with my friend…….. We are here to acknowledge you on the importance of high standard and ethics in bad news messages. We will appreciate your kind attention
- #4 When we talk of the ethics in our common life we basically refer to the difference between right and wrong, importantly in our own perception, but that’s not true all the time, what ethics are those differences which are actually perceived in the same way from both the sides. For example. What is right and ethical in my view might not be the same for the others so here ethics are the principles which are universally acceptable. As the golden rule suggests: That means deal with the people in the way you want to be dealt by them.
- #5 We do business for our profit but surely there is also an intention of the betterment of others. Otherwise how can we operate in the society
- #6 Laws monitor the content and delivery of the negative messages, specially because negative message contrary to the positive influence badly to the receivers such as disclosure of financial information by a public limited company.
- #7 What if someone comes and say to me that the company in which I had invested my oodles of amount has been bankrupt and disposed off all its assets, surely I will be shocked and I might have a heart attack but the ethics can change way of delivery to lessen the impact of the message on me.
- #11 Some of the most critical instances of business communication occur during crises, which can include anything from incidents of product tempering to industrial accidents, crimes or scandals involving company employees, on-site hostage situations or terrorists attacks.
- #12 The primary concern in a crisis has to be public safety. A failure to address public safety intensifies the damage from a crisis. Reputation and financial concerns are considered after public safety has been remedied.
- #13 Obviously accuracy is important anytime an organization communicates with publics. People want accurate information about what happened and how that event might affect them. Because of the time pressure in a crisis, there is a risk of inaccurate information. If mistakes are made, they must be corrected. However, inaccuracies make an organization look inconsistent. Incorrect statements must be corrected making an organization appear to be incompetent. The philosophy of speaking with one voice in a crisis is a way to maintain accuracy